[Term of the Day]: ITSM

Term of the Day

“IT Service Management”

Definition — What is ITSM?

ITSM is widely known as IT Service Management, it is a process to Design, Manage, Improve, Deliver, and Support the IT services required for the end-users. ITSM primarily focuses on business objectives to help an organization grow aligned with IT processes and services.

Why is ITSM necessary for your business?

IT is increasingly becoming more complex and mission-critical to the business. Following its best practice is much needed for any IT organization, ITSM guides you to improve internal processes, address common challenges and provide more value to customers.
ITSM can provide automation for daily tasks and routine operational activities, like checking printer cartridge, checking AD for newly added users, etc, which provides more ease and reduces the load on human resources.
ITSM has the capability to centralize and organize all your IT processes with less complexity. The IT tool gives a grip to the user to have better control in their activities in order to increase business productivity.

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