[ForYourInformation -36] Special characters in attachments filename

Dear users,

With build 11008, we brought in a restriction with uploading attachments that have certain special characters (mentioned below) in their filename due to security reasons.

()&\/

If you happen to encounter the below error while uploading attachments in the application, please check for these special characters in the filename and remove them.

"Invalid characters present in the filename. We recommend to use only alphabets, numbers, dots, hyphens, and underscores."

Once removed, you should be able to upload the attachments.

If you require any further information, please write to support@servicedeskplus.com.