[Term of the Day]: ESM

Term of the Day

“Enterprise Service Management”

Definition — What is ESM?

ESM is popularly known as "Enterprise Service Management" or it can rightly be said as "Employee Service Management". It's a centralized platform where you can manage multiple ServiceDesk instances with users across departments. ESM caters to both IT and non-IT business functions (such as Human Resources, Finance, Facilities, etc).

ESM provides a unified end-user portal experience across the different ServiceDesk in the organization, as well as provides greater efficiency and increased transparency.

Click here to know more about ESM in ServiceDesk Plus.