[Community Digest] ServiceDesk Plus - January 2021

[Community Digest] ServiceDesk Plus - January 2021





Here's the roundup summary for the month of January 2021!



Version and Build releases:
  • 11136 (Released on 03rd January 2021)
  • 11137 (Released on 13th January 2021)
  • 11138 (Released on 25th January 2021)

Some prominent and most awaited features have been released with these service packs. Check our ReadME article for more details and upgrade your ServiceDesk Plus to the current build to utilize these features.


Product highlights:

Support for v1 API is discontinued. However, custom scripts written for custom trigger will be supported.


Community Virtual Meetup:

Our Community virtual meetup held on the 13th of January, 2021. If you would like to receive the recorded video of this meetup session, please drop an email to sdpcommunity@manageengine.com.

Follow this space to know about the upcoming virtual meetups.


[ ForYourInformation -52] Enhancements on Request Convert Feature to Incident/Service


User Education and Resources:

Microsoft Teams integrations with ServiceDesk Plus

Request Management in ServiceDesk Plus


[Term of the Day]: Eavesdropping Attack

[Term of the Day]: Cookie

[Term of the Day]: Piconet

[Term of the Day]: Edge Computing

[Term of the Day]: Network Topology

[Term of the Day]: Keyloggers

[Term of the Day]: Cron

[Term of the Day]: Content Delivery Network

[Term of the Day]: Blade Server

[Term of the Day]: Domain Name

[Term of the Day]: Compiler

[Term of the Day]: Internet of Behaviors


Keep an eye on our Community Digest page for the monthly updates on ServiceDesk Plus product news.