Last Conversation Details - Not working?? 14101 version
Hi, We are testing version 14101 and have noticed that the new notification parameter ($LASTCONVERSATIONDETAILS) does not seem to be working. Steps: 1) we create a new test ticket 2) we reply to ticket (from an external email address as a non - technician)
How to download Microsoft Outlook: Add-in for SDP in local
你好 如何在本地下载 Microsoft Outlook：SDP 加载项 谢谢
Java Licensing
Hi, We are using the free version of ServiceDesk. Just wanted to know if the JRE that is included with the ServiceDesk needs to be licensed separately. Thanks in advance
[SDF-79659] DARK MODE THEME
Hello Everyone, Just wanted to check if ServicedeskPlus will consider having a dark mode option as one of the themes of the interface? It would be a lovely option to have in the system. Regards, Anne
Secondary e-mail field - mapping to Active Directory import
Hi all, In the User page we see a field: Secondary Email ID(s) What does it map to in Active Directory soi we can populate this field for import? It definetly overwrites when importing as we manually added this for one user and upon import it was blanked.
Secondary email fields are being over written
We are in the process of changing domain names and were using the Secondary Email field to allow users to create tickets using the new domain name. I had updated all the user records, however the AD user synch deletes the Secondary Email field. Can this
Servicio detenido.
Buenos días, estimados. Mi nombre es Esteban Schmidt, de la empresa ECOS SRL tenemos el servicio de ManageEngine ServiceDesk, la versión free, la misma la tenemos instalada hace bastante tiempo en un servidor virtual… ese servidor virtual lo van a dar
API to Retrieve a MultiSelect Fields
Hi Team, I'm trying to a retrive a Mutliselect Field from a request but I keep getting error below. {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"type":"failed","message":"Invalid Input","fields":["udf_fields.udf_multiselect_16202"]}],"status":"failed"}}
API Help using search criteria
Hi, We're using v3 of the API and I need help with the below. I'm trying to return all closed tickets from the previous day per technician: { "list_info": { "row_count": 200, "start_index": 1, "sort_field": "created_time", "sort_order": "asc", "get_total_count":
additional fields in project milestones and tasks
hi i was wondering if its possible to add any additional fields to project phases or tasks. we were discussing with to makes some reports about our projects but we couldn't find an option to make additional fields for this work and if you guys want to
How to search conversations? Or find an audit log of all emails received into servicedesk?
Hi, We received an email from a customer on 15/03/2023 at 3:54PM, and another on 16/03/2023 at 3:03PM. I can see on M365 Exchange that these were successfully resolved/delivered from the relevant inbox to our servicedesk inbox. From there, I can't find
Using multiple instances on esm
Hello, I am trialing 3 instances with Enterprise service management. When i create tickets in any of the instances, the end user only sees the tickets in the respective instance. Is there a way to allow users to see all of their tickets under one sp
Ability to use AD Group for User Group
I'm looking for a method to create a SDP User Group that takes its members from an AD Group. Is this possible? While we have our users being synchronised from AD, at the moment the only way I can see to dynamically specify the users of a user group is
Both Request Assign and Request Resolve Send Two Email Notifications To The Requester(Which is redundant and spammy).
When you assign a ticket to a technician, the requester will receive two emails. "Your ticket has been assigned to a technician" and "Your ticket has been updated" In the notification rules, If 'notify the requester when a technician is assigned' is selected
Is it no longer possible to use Oauth without having a redirect URI?
Oauth has been working fine for about a year. Unfortunately the secret expired in azure. I update the secret but email no longer works. checked the app registration settings in azure and almost everything is blank to include permissions. No idea how it
Start a Request Custom Function with a Request Custom Menu
Hi I have created some Custom Functions with a Deluge Script. Now I'd like to run this script within a Request Custom Menu. If I create a new menu I only can choose Excecute Script or Execute Class. What do I have to fill in to start the Custom Function?
Is there a query report that we can pull users who are disabled in active directory?
Among the users in servicedesk plus, there are also users that are disabled in the Active directory. is there a query report where we can list these users?
Unable to Start ManageEngine Server
Hello, We received a read-only license for our old Manage Engine Support Plus back in January 2021. We did this because we moved to Zoho Desk software. We need to be able to access the old system, on a local server, but we are unable to. I can't provide
can we add a button to the template?
Like radiobutton, checklist or textfield, can we add a button to the template? for example requesters send us the material code for us the process. if there is an add button, it would be great if there was an add button, and users could also add a second
add ticket attachment to custom trigger notification
is there a way to automatically add the attachment(s) within a ticket to a custom trigger? thanks
Metrics? Looking for Time to Acknowledge
IT Manager here, I've nailed down how to handle tickets closed and time to resolve, but struggling with how to determine time to acknowledge. Has anyone figured that out yet? I'm fairly stumped.
Access to Asset lists
Can we setup read only users that can see only the Asset lists?
Report Request - Conversation - Completed Tickets Completed in Specific Time Frame
Requesting a report which has conversations from/to/cc a particular domain "@general-data.com". We're looking for a count of tickets completed tickets in the 2022 year that meet the above criteria.
Which PostgreSQL DB table contains secondary e-mail ID record?
Which PostgreSQL DB table contains secondary e-mail ID record?
Does anyone know how to find an EXACT match for an employee ID using the ServiceDesk API?
We're using BASH scripts and the CURL command to interact with the API. We are running into an issue where the API is returning multiple users with a given employee_id. For example, we input 1482 as the employee_id and the script returns a user with an
API V3 Sending emails
Hello, Is it still supported in api v3 to send / reply to requests via email? If it is, can I ask for more information about the api in this regard? My V 14.0 14001 Best regards Jarosław
Email Replies
Our requesters communicate almost exclusively via email and do not log on to the service desk to view or edit requests. When technicians reply to the requests, also via email through Outlook or mail on their phones, the reply is logged in the ticket in
Change Subject ticket ID?
All our ticket go out as "##RE-101504## Subject" Anyway we can modify RE? to be something else? We have a few instances and would like to differ them.
SDF-93488 - Associating More Than 25 Changes to a Project Update
Good afternoon, is there any update on SDF-93488 for adding more than 25 changes to a project? I'm not seeing anything about it on the official roadmap. Thanks!
ManageEngine User Conference 2023 - North America & Canada
Hi all, We are delighted to inform you that the ManageEngine User Conf is back! Why attend this conference? Learn from the Leadership forum on what's happening on the industry. Get personalized one on one session with product experts Connect with like
Execute Query Report API issue
Hi, I want to use Execute Query Report API for custom menu in SDP. In first step I have problem to check API with Postman. I shared Postman screenshot with you to troubleshooting. I don't know I get "Unknown error occurred while processing your request."
telegram notifications of edit requests
There is a solution for telegram notifications when a request is created, https://pitstop.manageengine.com/portal/en/community/topic/telegram-notification-of-created-requests. Tell me, please, is it possible to send notifications to telegrams when editing
[EMS] Assign technician from different instance
In our HR instance we have a need to assign technicians from our IT instance for certain tasks. However, I can only see the technicians from the HR instance in the assignable groups. Any idea on how this can be accomplished?
Add Requester Name on Subject using Custom Script on Business Rules
Our client would like to add the Requester Name on the Subject once a service request is created. We suggest to create this business rules however, we don't have any script to execute this. Do you have any script on this?
Bios Date format
When I run this report my Bios Date format is 20220317000000.000000+000. Is it possible to change this format like this DD/MM/YYY? SELECT MAX(WORKSTATION.WORKSTATIONNAME) AS "Machine Name", MAX(WORKSTATION.SERVICETAG) AS "Service Tag", MAX(WORKSTATION.MANUFACTURER)
Close requests custom trigger
How to create a custom trigger that will close tickets for which the last response was sent from the email address xyz@abc.pl ?
New Install
Hi All Newbie here - looking at using ServiceDesk Plus - have ConnectWise - too complex not premise based. Downloaded trial version - installed on Server 2016 Standard with MSSQL installed running perfectly. Tried to install ManageEngine ServiceDesk Plus
Hide "Request Details" on request
Hi. Is it possible to hide the "Request Details" or fold them up? It is a lot of info I don't always need to see and I find it disturbing for the view.
Asset Explorer Agent Configurations problem
Hello, i have installed asset explorer fresh on a virtual machine, i have followed the integration procedure to add endpoint central. But i get the following message when i click on agent configurations
SSL certificate import errors.
I generated a fresh SSL cert using certbot and letsencrypt and its not importing via the SDP import ssl cert module in the settings. I am including the private key file that came along with the cert, and the file itself is not encrypted. any advice?
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