how to hide incident field Change Template
Hello community, i want to hide or lock the fied "Change template" at the top of the form incident ( same line where it show New issue). this field is showed only in incident, in service request this field does not appear. regards, Martin
Work Log: Owner field empty/no selection available
One of our new support groups is experiencing an issue when they try to create a new Work Log. After clicking "Add New" on the Work Logs tab, the New Work Log window opens and the Owner field is empty. The drop-drop down menu for the Owner field is also
Links to solutions not working.
Links auto generated in the first email to a client after ticket is opened. Seems like an issue that requires software intervention. If you change to /sd/addsolution.sd it works, but these are autogenerated as suggestions in emails so I am unable to alter
Process email to add data to additional fields
Does anyone know if it's possible or can point in me the right direction, I would like to have email coming from a service account, processed so that data from the body of the email can be assigned to additional fields at ticket creation. Thank you
New Version -Conversations and notifications in the old data model will be deleted ! ?? What?
HI Maybe I'm not understanding something in the new version 14.202 - it says: SDF-108654 : Conversations and notifications in the old data model will be deleted after migrating to the new data model. It is recommended to take a backup before migration.
APIv3 PUT issue 4001 Invalid input
Hi, I'm tring to update any data on ASSETS but always failed, what can be wrong? API key have SDAdmin role, so it's maximum role #Python version - 3.8 #This script requires requests module installed in python. import requests url = "https://server/api/v3/assets/4"
Road Map - Microsoft Graph
Hi, I see in the roadmap that Microsoft Graph is being added as a connection for mail servers: Will there be additional documentation created on how to use this? Does this mean we will be able implement things like Microsoft Flow? SQL graph connectors,
Unable to sort Service Category in "Requests" tab
Hi Team, We are unable to assenting and descending order its return a null value. For details please check the below two snaps: Build: 14.0 Build 14006 Before click: After Clicking: Thanks Mostafiz
As a user I want to be able to make any page 'Favorite'
Many pages can only be accessed by using the Web GUI, clicking on a text. e.g. the 'tabs' on the HomePage, like 'Dashboard', 'Schedular', .. 'Announcements' can not be directly opent by an URL. As a consequence I can't send my users a direct URL to open
Login issues with Chrome only?
We have been seeing this issue for months now (and have just been dealing with it honestly) where technicians using Chrome (which is majority of our 200+ techs) have a seemingly random issue where Chrome will not allow them to login at all. Doesn't matter
Take a break message - is incorrect.
HI Sorry not that big a deal but FYI this is incorrect. Should say 'Take a Break' 'We will notify you if there are any new requests."
Masterclass 2023: Episode 4—Optimize IT budgets with a comprehensive IT asset management strategy [May 25]
Hi there, You and your IT team are invited to join us for our fourth episode of this year's ServiceDesk Plus Masterclass series. In this episode, you will learn about the various aspects of an efficient asset management practice using ServiceDesk Plus.
API search assets by serial number
Hello, I try to connect an external application via API to SD+. For this I try to find out how to get a single asset via serial number. In the documentation I only find the solution to get a list of assets but I cannot use any search criteria. I tried
Reply Template - Asset Field
Hello, I would like to be able to pull through the details of all assets associated with a ticket into a Reply template however it only appears pulls through the Primary Asset, so the first one added to the ticket. How can I make sure if two or three
Query of all active service categories
Hi folks, I'm not sure how to find an exportable list of Service Categories. I know I can run a report using the request table, but that leaves out active service categories that we've created but doesn't have anything assigned to it, which I still need. Thanks, Adam
ServiceDesk url without the :8080, at the end
How to configure the ServiceDesk URL on the portal, without the :8080 at the end?
Updated test environment to 14202, now getting "Internal Error" on every page
As the title states, I updated our test environment to 14202 yesterday. Everything seemed fine yesterday. Now today when I sign in, I get an "Internal error" popup on any page I visit. What looks like the relevant bit from the logs is: [08:17:03:590]|[05-10-2023]|[com.manageengine.sdpod.v3api.JSONDOConverter]|[SEVERE]|[123]:
Can't select worklog owner
Hello. after updating to 14300 my users lost the ability to select worklog owner in their tickets, the list is blank. Everyone with SDAdmin role can still select owner like from before the update. Can you give me some suggestions what coul be the ca
Make Specific Work Log Fields required
Is there a way to make a work log field such as Work Log Type and Description required when entering a Work log?
LDAP
Anyone know how to change a config file to turn off LDAP? I was unable to configure it correctly and now I have no way of logging in to it off.
Error on Add 6th Hards to VM in asset!
When I add 6 hard drives in the VM server on assets module the following error appears right on the sixth hard drive: This Request will not be considered since passing more duplicate parameters to server might result in vulnerability issues.
Issue in Scheduled Function
I am having issue to save the Scheduled function after upgrade to 14300. It is saying unable to find the global function though the global function is already there in the system.
adding different domain on same IP,
hi Dinesh I hope you are well. I have a question is it possible to add different domains on on IP address something like below on different ports ? if it is how? (lack of valid IP) 152.162.3.1:391 152.162.3.1:3910 152.162.3.1:3914
organization roles
hi i was wondering what is the limits on organization roles that we can put in as total in each role and over all organization roles module in service desk plus in premise . and how to search the roles we have given to people to be able to change th
Conflicting Roles/Permissions for Technicians
Hello! For quite some time now, since version 11 all the way to 14.2 that we're currently running, me and my colleagues have tried to find a conclusive answer to the following (seemingly simple) question about ServiceDesk Plus: When multiple Roles are
14.3 | no jre after installing update from 14.2 to 14.3
Hi there, after updating to 14.3 the SDP service does not start. Seems like the wohle JRE folder is gone. javaw.exe cant be found if i try to start manually.
14000: Request List filters
With the recent upgrades, how are teams or admins managing viewing queues? Most of our techs would use the group-based filter to view their tickets, with this function now removed, techs have had to create new custom views. Obviously this is unwanted
Change Management - report to generate details of change request
SELECT chdt.changeid "Change ID", chdt.title "Title", Longtodate(chdt.createdtime) "Created Time", Longtodate(chdt.scheduledstarttime) "Scheduled Start Time", Longtodate(chdt.scheduledendtime) "Scheduled End", Longtodate(chdt.completedtime) "Completed Time", orgaaa.first_name "Requested by", ownaaa.first_name "Technician", priodef1.priorityname "Priority", urgdef.NAME "Urgency", ctdef.NAME
Trying to retrieve all open requests for a specific group utilizing the Python API. Running into weird behavior.
Hello, I am trying to utilize python to retrieve all the open tickets for a specific technician group. I have successful connections utilizing the correct api endpoint with a valid api key. So far I am working with the following input_data string, { "list_info":
Sites and Regions
hi guys i was wondering what's the difference between Sites and Regions and what Regions do in service desk plus. also if they have a specific key for request and technicians or users.
Purchase Requests Query - Requested by
In Asset Explorer, my query is showing Requested By as a number. What am I missing? SELECT pr.requestid "PR ID", (poaddfield.UDF_CHAR1) AS "ITSR", pr.Subject "Subject", pr.requestedby AS "Requested By", (poaddfield.UDF_CHAR3) AS "Funds", Quantity * Estimated_cost
Share a Request with another user
Hello, a simple Question: we use ServiceDeskPlus v14.200. Is there any other possibility to share a request to other users except that a technician has to share the request? The user in "E-mail Id(s) To Notify" get the E-Mail Notification, but no access
multiple departments association
Our organisation has multiple departments, and for each department we are creating separate logins. Sometimes a single user needs to view all the department requests, so it's a bit tough to navigate multiple logins. We are not able to provide site requests
Unable to open archived requests
Dear, We have problem opening archived requests. Archived requests are visible but we are unable to open them Log [15:34:56:846]|[04-28-2023]|[com.manageengine.servicedesk.filter]|[INFO]|[79]: ****************** Inside of SdpSecurityFilter class ******************|
Can't select Edit Group and Technician
I'm facing this problem, please give me a guide.
Book Value and disposal cost
Hello In the Assets section, after selecting my desired asset and then going to the Financials tab, I can add depreciation value to the asset. When I complete the depreciation details for the asset, the current depreciation amount is placed in section of Current Book Value ($). What is the relationship between depreciation value and disposal cost? regards
Managing SaaS Subscriptions
Hi there, I would really like a way to manage SaaS subscriptions better. We've been experimenting with various ways of cataloging all of our software and subscriptions, and I'm finding it a bit frustrating. We've sort of found that having things as a
File storage path
Does the File Storage Path point to the actual directory for file attachments, e.g. fileAttachments\ or to the directory containing that folder? We upgraded to v.14 and we are getting a warning about our file storage path. It is currently set to "C:\ManageEngine\ServiceDesk\bin\\.."
Download MIB for Camera
on Asset Scan I cannot scan full bosch camera, Just I see IP, name and model, and all of the attributes doesn't fetch. where I can download their MIB? Bosch Camera DINION IP starlight 8000 MP (CPP6)
reply received in custom trigger
any one can tell me what reply received does?? when using custom trigger and tried setting it with different situations but it doesn't seem to work
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