Mail fetching randomly failing
Recent install of the free version. Mail is configured with Microsoft Graph and was working just fine for a few days and then randomly stops. Restart fetch and do a sample test. Test is successful but mail is never actually pick up from the box. After
FDA 21 CFR Part 11 Compliance / E-Signatures for Change Control
Does anyone have experience with implementing ServiceDesk Plus (specifically the Change module) for use with regulated GxP systems in a life sciences organization? Part 11 outlines requirements for electronic records and electronic signatures. I am currently looking for any information on 3rd party or bolt-on solutions to capture electronic signatures. Does anyone have change control implementation experience in a regulated environment? Any information or recommendations would be greatly appreciated!
Don't hit SEND more then once
HI, This seems like it would be an easy fix. Noticed if you hit 'SEND' when replying or forwarding it will send the email multiple times! Not good for our outside parties to get the same email 3 times. It really should only send it once. Disable button
Accessing custom modules
Hello on my service desk plus version 14.1 Build 14103 I can view custom tabs and create customer modules meanwhile on version: 14.0 Build 14000 I can't view the custom modules option on the developer's space is there somewhere to enable this field so
This request will not be considered, as vulnerability issues may occur when transferring additional parameters to the server.
We're using version : 13.0 Build 13011 One of my user's signs in using SAML and get the above error (translation see Title of my post). It seems like the authentication itself was successful: [09:17:13:089]|[05-08-2023]|[com.manageengine.servicedesk.authentication.saml.servlet.SamlResponse]|[INFO]|[916]:
Technician signature doesn't appear on forwarding
Hi everybody, I've seen that the signature appears only on replys, not on forwarding. Is it possibile to add it?
Agent Uninstall
The agent uninstall process is ok if computer agents are up-to-date. But trying to remove older versions is a bit of a headache. The whole process of using AgentCleanupTool to generate AgentCleanupToolClient and then running that .exe in the target computer
How to remove the CC from incoming service request email
Hi, Currently, we have users registering issues at SD as well as some users sending email directly to servicedesk@mydomain.com Is there a way to remove all other recepients (copy, to) from the incoming message and restrict it to only servicedesk@mydomain.com ? Trying to avoid these users from turning it into a mail exchange repository. Any advice to overcome above Regards, Jupp
Merge similar requests based on the same beginnig of subject
Hello all, I want to auto-merge email-requests with similar subjects. In my case, the subjects of the emails begin with "NR-#123456# - some text". All requests that have the same beginning (including the numbers) should be automatically merged. In the
SSO automatic sign in
I have SAML SSO configured for my instance of servicedesk, I want to have it automatically log them in and just skip the SAML SSO button on the login page, is this possible?
Understanding Add Conversation auto email merging
Please can someone help me with this? Issue: Our ME-SDP will sometimes merge new tickets in to old closed tickets. or We will receive a ticket for a new user account, and maybe another 3 user account requests end up in the same ticket even though they
approval information from version 12 of SDP
Good morning, I allow myself to contact you because we use your solution for the management of intervention tickets within our production site in Fontaine. I updated your software on Friday and I'm on version 12.0 Build 12000 We are a little disturbed
Can't Load Dashboard and Widget Servicedesk
Get Request ID in PageScript
Hello everyone, I am working on a page script that will send some custom fields from ServiceDesk+ to a custom app. I can't seem to find the variable name for the request ID though. For example, I can get the ticket site using this. var site=$CS.getText("SITE");
How can we add all assets to the tickets or changes?
Hello, When adding assets that can be added to a tickets, we want the entire list to be included. We can't do this because of the maximum number, is there a way for this? Can they be added as a group or is there a way to select them all? Thanks.
Hide "With this upgrade..." Banner
With Build 130x, a persistent banner now appears atop ServiceDesk Plus. How can we turn this off? There does not appear to be a button to dismiss or otherwise hide this banner. "With this upgrade, replace the existing agents with Desktop Central agents.
Alert backup technician on reply to request
Hello, I marked one technican as unavailable in the scheduler and assigned a backup technician. The technican on leave has open requests, is it possible to alert the backup technican if a requester replies to any of this requests while the assigned technician
Mail not fetching
Dear all, kindly i need your support that i am facing an issue with mail server settings in Manage Engine Service Desk Plus V. 10.5 in the attached file our mail server setting the error type:FAILURE :E-mail settings saved successfully. But error occurred
Problem authorising Change without Subcategory
Hi, Once a change is submitted - the system will not allow it to go into Planning stage, unless a Subcategory is selected, even is Subcategory selection is not a mandatory field. Any ideas?
Customization Login form doesn't works with some CSS elements!
Customization Login form doesn't works some CSS element! for example this code elements like: content: '\00bb'; and transition: 0.5s; and opacity: 0; not works .btn span:after { content: '\00bb'; position: absolute; opacity: 0; top: 0; right: -20px; transition:
[Free e-book] Reduce IT expenditure by 50% using unified IT analytics
Silos in IT operations can cost your organization time and money as your technicians juggle multiple tabs to try and find solutions to problems. Unified IT analytics can source data from multiple IT monitoring and management apps, as well as business
Tie Software licenses to GL Codes
Is there a way to tie each software license to a GL code or Cost Center? This would be very useful for reporting and creating budgeting.
Maintenance Module - Bulk Import
Hi, is there any way of doing a bulk import into the Maintenance module with a schedule? Scenario is that we have 580 sites/requester and need to setup a maintenance request for each of them that triggers a periodic stock check request. That's a lot of
Forward Resolution Template
Hello community, is there any way to change the template which is used when you forward a resolution? There doesn't seem to be any option to edit the template. Thanks in advance!
reply email search
hi I was wandering is possible to in replying to a request instead of email address we search the person who we want to reply to or CC to by display name . if we have a organization that employees id as email like 22.11167@example.com its almost impossible
Migrating SDP to new Windows Server - are there instructions?
Hello - We are migrating to a new Windows Server and I'm wondering if there are detailed instructions? I have found these but want to confirm these are the latest instructions: http://www.zohocorp.com.cn/manageengine/products/service-desk-msp/faq-general-modules.html#moving4
Mail server settings not saved in Mange Engine service desk plus V10.5
Dear all, kindly i need your support that i am facing an issue with mail server settings in Manage Engine Service Desk Plus V. 10.5 in the attached file our mail server setting the error type:FAILURE :E-mail settings saved successfully. But error occurred
Sending the notification failed
When answering the tickets opened by the applicants I get the second error: Sending the notification failed. Has anyone ever gotten this error? How did you solve it?
Turn off weekly automatic ticket?
Hello, A previous employee set up a weekly ticket that was automatically assigned to him. They are no longer with our College so I would like to turn it off, however when I look around in automation I do not see where this might be configured. Does anyone
[SDF- 85236] How to customize the portal homepage
How can I add a button next to all other buttons for all our instances to another weblink? Explanation : We have a (ManageEngine) ICT helpdeskbutton, a (ManageEngine) HR helpdeskbutton, and several other helpdeskbuttons but we need also a button to enter
Ticket Transfer Report
Hello, I would like to create a report that: - Presents tickets re-assigned from a specific support group to any other support group - Has the ability to specify a date range for the data I have played with some queries but the date format is difficult
reply received in custom trigger
hi guys , any one can tell me what reply received does?? when using custom trigger and tried setting it with different situations but it doesn't seem to work
Charts in reports do not center properly for printing
I created a custom report and added a chart. No matter which chart I choose, it is moved to the right of the center. When I go to print, part of the right side of the chart gets cut off.
Ability to close multiple tickets from the Request tab
Ths may sound like a strange request, because the functionality is seemingly there, but it lacks in one signicifant thing. Our closure rules require a number of fields to be filled in and virtually all of them are provided by default by the service desk
Interacting with the ServiceDesk + API utilizing Python
Hello, I am looking to automate some aspects of our ticketing system utilizing Python and interacting with the service desk + API. I am interacting with an on premise Service desk server in case it matters. I have found very little resources online pertaining
ServiceDesk Plus receives the SERVIEW CERTIFIEDTOOL seal of approval for 13 ITIL® 4 practices
Hello, We're delighted to announce that ServiceDesk Plus has been recognized by Serview GmbH for 13 ITIL 4 practices. ServiceDesk Plus was already certified for eight practices in 2021. In 2023, ServiceDesk Plus displayed capabilities across all the modules
History missing info about attachments
Is History of attachments added suppose to be shown in the History tab?
Administrator Change
We discontinued use of SD Plus, and it has downgraded to free version, which allowed us access to our Solutions and I am the sole technician and in the "admin" (SDAdmin) role. I am preparing to exit the company and want to hand over that administrative
Facing Problem While Installing Windows On Intel Evo i7
Hello everyone,I am facing an issue while trying to install Windows on my Intel Evo i7 laptop. The installation process starts smoothly, but after a few minutes, it gets stuck, and I am unable to proceed further. I have tried multiple times, but the same
Auto Create Reminder/Notification
Is it possible to automatically have reminders created based on pre-submitted information. For example, we have a joiners/leavers process. For Leavers, I would like a reminder to be sent on on the morning of the person leaving so that we can ensure accounts
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