Query Report adding Asset State changes
Hi Everyone, I currently have a query that gives me Asset Name, Product Name, Current User, Asset Tag, Serial Number, Asset Tag, State, Previous State and the dates that these changes occured This is really useful at the moment for finding out how many
SDP - v14104 - Conversation mail income error
Hello, Since v14 my app started to show some issues related to incoming mails that convert in conversations for an existing Request, due to, although the app creates the conversation on the app after receive the email, I receive the attached mail that
[SD-107912] SDP v14103 Request ID column width returns to default
Hi, We have long request ID number containing 16 digits including year and sequence number like 2023000020000046. In Requests dashboard I can change any other column width and it will stays the same except Request ID. Request ID column can be changed
EWS - Problem connecting to mailbox.
Hi ALL. I have SDP11.1 Build 11122 + Exchange 2016. Several days ago i detect some mail fetch issue. I check all settings and have this message: E-mail settings saved successfully. But error occurred while trying to check connection with mail server -
Processes are parallel!
I think many ITIL processes are parallel. Although each exercise has a specific concept, they are very similar and seem parallel. Therefore, it cannot be recognized by any organization. In other words, a user operating system upgrade request can be designed
Lose focus when SDP save reply's draft
We have the identical problem discussed in another thread: https://pitstop.manageengine.com/portal/en/community/topic/focus-of-window-gets-lost-due-to-auto-save I can understand that maybe it won't be the most urgent thing to solve, yet it has been years
Masterclass 2023: Episode 2 - Design and deliver exceptional services to your hybrid workforce [Mar. 30]
Hi there, You and your IT team are invited to join us for our second episode of this year's ServiceDesk Plus masterclass series. In this episode, we will explore how service management teams can leverage ManageEngine ServiceDesk Plus to efficiently design,
Cannot change domain controller in DB
Hi, SDP was working fine but i decided to import users from another domain... stupid. I thought i will have users from two domains, wrong! Now that second domain appears in login drop-down list and the first one disappeared. So now i simply cannot login
SDP - v14103 - Schedule Backup Issue
Hello, The backup scheduling option isn't working due to the following error: I appreciate your help. Logs attached
URGENT: we have lost our entire fileAttachments\conversations folder
We had to increase the maximum attachment size yesterday from 10MB to 15MB, but we kept getting an error that the default location to save attachments was an invalid path. We needed it to go to D:\ServiceDesk\fileAttachments, but it wouldn't let us set
Question about Workflow Service Request
Hi i want to ask is there any function or tools that in workflow in service request where the approver can see the attachment in email without click the link or ticket ?
How are we view the performance of assets in servicedesk plus?
Is there a query report we can see the performance of the computers?
Custom Variables for Automation
Hello, I have a ticket queue named Visitor Request Form... In that ticket template, I have a field named 'Visitor Email' that I would like an Automation rule to send an email too upon ticket closed. Is this possible? I need that field to dynamically update
Script to update requester emails
Does anyone have a script that I can run to update emails? AD import is not updating all requester email changes hence I am looking for a script to run.
Technician Group Sender Name as variable of Reply Templates
Would it be possible to get the Sender Name of the Technician Group available as a variable inside the reply template?
Custom report with IP address
Hello, I am trying to use the wizard to get an equipment report that also includes an IP and MAC address. I do not see this as an option in the report wizard. This is what I have so far from the wizard. Any help would be much appreciated. Thank you! -----------------------------------------
mandatory attachment
Hi, in one of our service requests it's necessary to attach a file. is there any way to check attachment before submit a request? thanks a lot!
Upgrade to the latest version, ServiceDesk Plus 14200 build
Hi Team, just for your information: I've tried to upgrade my SDP to the latest version (14.200) when suddenly, the process blow out. Analysing the logs, there was a reference about a duplicate key: java.sql.BatchUpdateException: Cannot insert duplicate
Saving a draft causes formatting issues in new version 14105
Hi In the new version 14105 the formatting/spacing of our text in the bottom of our signature gets all messed up after a draft save: BEFORE DRAFT SAVE: AFTER DRAFT SAVE: Previous version did not do this.
SLA Selection criteria - limit to list?
Using 7602 is there a limit to the number of entries that can be against a particular selection criteria. I am using ITEM on one SLA that has a large number of values possible, and can't take it up higher due to other selection criteria needing the AND operator. What I am seeing is if I try to amend the list I get an error stating an SLA already exists with the name.
Project Management
How do i generate a detailed reprot for a specific project
Issue with build 14105 - Technicians cannot see reply templates
Since upgrading to the latest version our non-admin technicians are not able to see any reply templates in the dropdown despite the templates being shared with all technicians and working without issue in the past. Admins are still able to see the t
Script to Automatically Link 2 requests
Hello, I need a python script to automatically link a parent and child request together. I am aware of this: https://ui.servicedeskplus.com/APIDocs3/index.html#link-requests but I don't know how to code this in python. Does anyone have a basic script that will at least do what is in that link that I can look at? Any help with this is much appreciated.
Python script to add note
Is there a python script that can automatically add a note the first time a request is opened or edited by the technician? We want to have this, so the note can be considered first response, and we will be able to track the initial response time that way. This script would prevent the technicians from manually having to update the ticket or manually create a note. Thank you.
[SDF-94211] Auto Solution Suggestion
14.1 Build 14102 Is it possible to allow the automatic suggestion of a solution to occur within the description of an incident ticket and also within service requests? Currently the automatically suggested solutions only occur in incident requests and
Technician Scheduler - Able to customize Status other than "Out of office"
Note: using the SaaS version It seems that when the Technician Scheduler reads from Office365, the only thing it is looking for is when an event is listed as "Out of office". When if finds out of office, it marks the day as Red. I would like to have a
Custom Field dynamic values
We are looking to automate user creation using servicedesk pro. We will have a request template for new hires that will be processed using the API's. Is there a way to make a custom field that will display all existing users departments? Or is there a way with the api to add and remove custom field values? I know i could do this directly in the database but for compatibility reasons I am only preforming read operations to get a list of Tickets that match the criteria to be processed.
Restored Data but localhost:8080 cant be reached.
I have run run.bat after a restore. Now the portal isnt accessible. I disabled virus protection, added 8080 on the firewall inbound rules. Same result. Why isnt it accessible?
Change 'Created By' Field Based on Template
Is there a way through business rules or with a script that we can change the 'Created By' field based on the template? I see that through Business Rules I can set 'Template' as a criteria and select 'Field Update' as the action, but the 'Created By'
Conversation body not displayed after database migration (From MSSQL to Postgres)
Hi, We've just completed a migration of two instances of SDP from our datacenter to AWS. In that process we update both installations from version 9.4 to 14.2 and in one of them, the database was migrated from MsSQL to PostgreSQL. Just in that instance
version 14105 - reply templates missing for some users?
Hi Some of my technicians are reporting that reply templates are all gone (not in the drop down):
Ctrl+Enter Sends Reply
Hello, I think it would be a convenient feature to use Ctrl+Enter to send replies within the helpdesk application, like how Outlook uses it to send emails.
Linking assets to a particular desk number
I have a client that I work with who uses ManageEngine ServiceDesk Plus (server) and would like to use the asset management functionality but include the ability to specify a desk number where the assets are held. All of the desks are hot desks, so the
Python script to download all attachments?
Hi, does anyone have a script that lets a user download all of the attachments on a ticket? We have quite a few tickets with 5-10 attachments, and it's quite labourious for a user to download each one. qty = 0 for Attachment in AttachmentList: Name =
All new request notifications are sent from the main mailbox
Hello! After upgrading from 13010 to 14103, new ticket creation notifications are sent exclusively from the main mailbox. In this case, the answers are already sent from the correct mailbox. Mail config, support@contoso.com main mailbox account, site@contoso.com
Custom Font does not set in ESM Directory!
Custom Font does not set in ESM Directory!
Set Default Fonts for all
Set and force Default Fonts for all users.
Correctly handle email forwarded tickets
I often get people emailing me directly, which the forward to the helpdesk. It could save me some time if SD+ had an option to detect forwarded emails and strip out the original sender and make then the requestor.
Migration From Microsoft Windows 2016 Server to Linux Ubuntu 20.04 Server.
I need detailed instructions on this migration.
Assign template to request based on incoming email subject
I'd like to assign an incident template to a request based on the subject of the incoming email. Is that possible?
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