Date fields and DST issue (v.14200)
We have an issue whit date fields on all our v14 instances of SDP. We have date fields and all those with a date after Daylight Saving Time change (next saturday) are showing one hour less. As I said, I've checked all my instances. All of them which are
Category/Subcategory restructuring
Version 12 Build 12008 We're currently working a project to restructure our current category/subcategory/item list, as the one we have now grew pretty haphazardly and we need to put some organization to it. Has anyone else done this and can give some
Upgrading from 12000 to 13000 - Menu items, Options names are messed up (classes names)
Hello, I've managed to upgrade to 12000 (Alma Linux 8) and when I try to upgrade to version 13000, using a non-root user, the update installs successfully, I start the Servicedesk service and when I log in, all the Titles, Menu items (beside Home, Request,
day light saving
I've been using the trial version for but since daylight changing date my server is one hour off . is there any way to disable daylight saving function on sdp program?
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Why do I need an Asset license for a PC for both SDP and Endpoint Central just to show the PC listed in SDP?
I am using Endpoint Central to manage all of my PCs and we linked it to SDP. However, If I want the PC to show up in the Asset page in SDP I have to buy a second license for each PC... which is redundant and Exceptionally expensive.
Getting value from pick list
Hi I am trying to get value from a picklist field called Dropdown 1, but it given me null value even though i selected a value from that pick list. var x = await CS.getValue("Dropdown 1"); await CS.alert("Value" + x);
[SD-106676] Access URL Violation and Rate Limit Exceeded Error
My fellow technicians have informed me they are getting spammed with the following alerts and I do not know why. Any help/ incite would be most appreciated.
SDP uninstall failed "already installed in this machine"
Hi there, I want to start a newly installation in Windows but I also need to keep my old env. 1. stop the SDP service 2. use the "sc delete" command to delete the SDP service 3. rename the SDP folder to SDP_bak 4. running the installation exe file After
Can I add custom fields in Admin Configurations/Helpdesk Customizer for Category, Sub-Category, Request Type, ..v.v...
here example with Request Type:
Schedule and manage events
Spotted this - Schedule and manage events. under the Design stage on the roadmap. Do you have any further information on this please?
Business Rule not working properly
Hi, I have set up a business rule as follows: Rule Group/Rule name:Hardware General (Service Desk Rules) Criteria Subject contains: broken,faulty,will not power on,no power,not working,blue screen, screen blank,not turning on,won't turn on,not charging,battery
ServiceDesk Plus built-in or custom report on Technician Work Log Data
Is there a built-in report or a custom report that can be created, where I can see all technician's Work Log Data for a selected time period (week, month, etc.)? We are starting to have technicians enter their "time worked" in the Work Log tab for all
Stripping extra characters from emails
Hi, recently switched from processing emails via google to use the native mail manager. We have a client who emails in using excel to fill the fields, which always includes non breakable spaces in the subject line. What would be a convenient method for
How To change time and date in Service Desk
Hi. I live in Iran and hour in start of Spring didn't change. Now when users add a ticket on Service Desk the time still one hour late. for example the real time is 13:00 but when users add a ticket the time of ticket is 14:00. In Endpoint Central 's
[SD-100705] Attachmnet File content type not allowed
When a user tries to attach a word document that are password protected due to sensitive content. The following error appears: "File content type not allowed. This HR sensitive documents. How do I solve this problem? //Stefan S
Problem with request sidebar
Hi, everyone. I have a issue with a service request. The right panel is empty. Not shows anything, as the request properties. I send a screenshot for more understanding. Anyone can help me to fix it or have any idea why happened it?
I can´t access to ServiceDesk Plus
Hi. I have installed manage engine service desk plus in a Win 2008 server. No errors, service is up, but when i try to access the program by the explorer in http://localhost:8080 i get the error "internet explorer cannot display the webpage" any idea? Thanks in advance
Approval Stage for Rejected tickets
Hi Team, Could you please advice according to next. Is it possible to have the ability to send for approval on new stage when request is rejected. We have first approval action enabled for all tickets, that's why we can not send approval at the same stage.
Approval action by replying to the approval email
Zia is unable to predict some of the approval emails replied to the ticket. 1. The user replies "approved", but Zia recognizes the email content in an HTML code format and there is nothing to do with the email contents. 2. "Approved" was tested successfully
Add requests in resource management.
Currently, only tasks assigned to technicians can be seen in the resource management section While they have a whole other request. I suggest you also add requests in resource management.
Template of service requests cannot be changed after closure
Greetings! Ever since upgrading from ServiceDesk Plus 11 to 14 (currently on 14.2 Build 14200) a few months ago, we can no longer change/convert service requests to any other template after they've been closed. The Template drop-down menu is simply greyed
Custom Login for Instance
Please add Custom Login for Instance ability. Consider this scenario We have two units - IT support and sales unit IT support هis internal and sales unit is external Therefore, its login forms must be different
Send Notification Blocking Ticket
Ever since the most recent update, we are unable to pop out the notes and send notification windows to a new window. This has been causing issues with being able to reference the tickets while typing for some technicians. Is there a way to change th
Asset Scanning
Morning all, We're currently waiting for an update from Manage Engine regarding seamless integration with InTune but I'm interested to know how other business import assets to Service Desk plus as they physically land from an initial order ie via the
Upgrade from build 11200 to 12000
Hello, I have a problem when I want to migrate the build 11200 to the build 12000. I get an console error: Note : This may take a while ... Upgrading PostgreSQL Completed extracting 14% Completed [-] Error occured while
Active Directory Authentication DOWN - SDP v14.2
We have a separate server that only runs ServiceDesk Plus v14.2. This morning, we are unable to log in. SDP sign in states "invalid password". Any advice would be greatly appreciated!
2FA - Trust this browser setting
Version 14201 mentions the following fix: SD-102970 : Trust this browser is not working for Two-Factor Authentication when the IP address changes or after upgrading to build 14200. This fix is not working for us on testing in v14201. For example, with
Adding a field in the column customizer in notifications templates
How to add a field in the notification template column customizer for asset loans, in specific adding in the table the asset loan starting period and ending period.
time elapsed
Hello! the elapsed time is incorrectly counted in the report. request was created on 26/01/2023 06:22 AM resolved on 26/01/2023 08:31 AM but elapsed time is 00.09.00 The same elapsed time is considered if the request was created on Saturday and resolved
Switch from Postgree to SQL - error in backup password
Dear All, We have v 14200, hosted on our premises. I did a full backup from command line, it backups fine to Postgree format. All steps to migrate were executed in good order ( the db in SQL server is created, tables are empty but present ), the "backupDataOld.bat"
Project Memeber Role issue
Hello I have a trouble with project members for Project Manager. I have a Project Manager role which has the following permissions: But the person who takes this role can upgrade his role to a higher role (Project Admin role) and even delete the project.
Issue on Two Factor to send email secret code
ManageEngine SDP v14 The email provider is external, no more operating. BUT we haven't changed before the SDP settings. Now we are not able to login SDP due to error : Unable to send code. Please contact your administrator. Please, we need a way to bypass
General Survey
Is there a way to send a general survey to select users, or distribution lists, in SDP?
Where to find TECHNICIANID
I am trying to modify a report but I am unable to find the TECHNICIANID Below is an example of the script that I have and I tried looking in aaaUser but I'm unable to find the technician I am looking for. (select sum(ct1.timespent) from ChargesTable ct1
Masterclass 2023: Episode 3—Build and implement change management workflows with adequate governance, and sidestep risks [April 27]
Hi there, You and your IT team are invited to join us for our third episode of this year's ServiceDesk Plus masterclass series. In this episode, you will learn about the various aspects of an effective change enablement process and how to implement it
$SurveyLink variable is almost completely broken
Hi We are trying to enable surveys and we have a number of issues: 1. Creating a Request-based survey using the default settings creates a link full of HTML code that does not work at all when it emails the user. They click the link, but nothing happens
AD authentication failing after update 12000
Same issue as reported by other user: https://pitstop.manageengine.com/portal/en/community/topic/failed-udate-to-12-0-1200 After latest upgrade to patch build ManageEngine_ServiceDesk_Plus_12_0_0_SP-0_1_0 AD authentication is failing for all users including
[Analytics Plus webinar] How analytics-driven IT service management improves employee productivity
Hello folks, We're back with an insightful new webinar on how analytics-driven IT service management can improve employee productivity . Date and time: April 27, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? When faced with a plethora of
How To change time and date in Service Desk
Hi. I live in Iran and hour in start of Spring didn't change. Now when users add a ticket on Service Desk the time still one hour late. for example the real time is 13:00 but when users add a ticket the time of ticket is 14:00. In Endpoint Central 's
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