Request details are not populating to change.
Hey Team. We are using latest version of On-Prem Service Desk. Postgres SQL Datat base. Before the upgrade we were using 14.2 Build 14200and we could set automatically change details from te ticket. (Subject, Requestor, Details, Group, Site, etc.) Now
Creating new ticket by searching by Employee ID instead of full name
Is it possible that when creating a new ticket to be able to search for the user by their Employee ID instead of having to search for the first name and waiting for the list to drop down?
Shrink DB
I wanna to Shrink SDP DB, but after this action the size of the database and log database remain unchanged. The database log is 10 GB and the file have not free space! How to delete or decrease the DB log file?
Additional text or fields
Hi We have a lessons learned and review stage in our change process where the technicians are expected to complete prior to closure. We would like to add additional fields to this stage but can't see a way of doing it?
Saml authentication failed with error code 100
Hi I'm configuring saml idp-initiated login as a SSO solution for ServiceDesk plus version 14.3. but it gives the error "Saml authentication failed with error code 100" (error screenshot is attached ). On this page: https://help.servicedeskplus.com/saml-authentication-2$troubleshoot
Double password prompt
Hey guys, Any idea why i am getting a username/password prompt twice? (I posted this earlier also)? This happens when i open my IE or firefox and i browse to my local installation at http://localhost:8080. A first popup appears asking for a user and password combination. I can type in anything i want, it won't accept any credentials, no local, no administrator, no domain accounts... nothing. So i cancel that first prompt, and i'm taken to the 'normal' Servicedesk Plus login page. (pass-through authentication
Disable AD Computer Object based on Asset State in SDP Assets
Hello All, We're working on creating a Service Request form for the Service Desk when an asset is being decommissioned or replaced for a user. In the decommission form, the Service Desk will include the asset in the asset field to identify what asset
Reports - Export a project with tasks and milestones
Hi, I have found out you can export Projects through Reports into .xlsx and from there you could save and use as template, edit and import into Project module again. What would be the query to get these results? Project ID, Milestones, Tasks Would appreciate
Integration EndpointCentral -> SDP not working
Hello, The integration between Desktop Central and Service Desk Plus doesnt work. In log in SDP we can see: [com.adventnet.servicedesk.setup.util.DCCommonUtil]|[INFO]|[347]: Opening connection to oursite.pl:8,383...| [13:48:49:529]|[01-18-2023]|[com.adventnet.servicedesk.setup.util.DCCommonUtil]|[INFO]|[347]:
Solution images
I have created several solutions in MS Word. They have images in them. I open the word document and copy and past it into the solution so that I don't have to type it. When I do this the images are there. They look fine. I save it. Later when I come back to the solution the images are gone. And the images are not in the inline images directory either. Thank you Christina
Single user multiple departments
We have a single admin assistant who is serving three departments and needs to help with submitting the requests and she has "All their Department Requests" under "Requester allowed to view" Currently we have her placed in Department A by way of AD and
Assigning tickets to Technicians
We have a shift pattern in our IT department. one starts at 07:00am - 5pm and the other is 10:00am - 8pm. I would like to set ticket allocation so that Technician A who starts at 07:00am gets all the tickets logged and no tickets are assigned to Technician
Service Catalog
Hi as part of the update of our service catalog we would like to create a new catalog and delete the current one, except that we would like to do it without having an impact on the end user, the idea is to create new service categories and new templates
Wich password to export reports
when exporting reports it asks for a password. what is it?
How to trigger a Webhook when an Approval Level is Approved?
I would like to trigger a webhook when an approval level is completed What's the best way to achieve this? In Custom Triggers a Webhook is available as an option to: Request Problem Change Release Project Task BUT not on: Note Notification Approval Level
Notification 02
I encountered an issue with the "request timer actions" feature that I create to send notification by email when the technician is not assigned However, the issue is when using it to send notifications for templates that require approval. When creating
How to create dynamic dependency between 2 fields?
Hi! I am trying to create dependency between 2 fields using form rules and script. First I will have to select the site like HU, RO, IT And then I have a dropdown pick list called "Clinic" to list all of the options that is corresponding to the site.
Requesters Dashboard!
Dashboard and score functionality for requesters. Many users do not want to enter the self-service portal. Most of them register ticket through email or enter the self-service portal very limited. If the ServiceDesk Plus provides them with a graphic dashboard,
ADD new button in SDP
Hi ALL. I need provide possibility selfcreated asset report for my requesters/users. We create new report via MS SSRS. And now I add a custom link-button to go to the report. For example, using this link below I need to get to “Report1SD” with current
Trend Report Monthly ServiceDesk Requests
I'd like to create a report that shows how many tickets were created per month over the last 12 months and display a line graph with the results. How do I do that?
Automatically link incidents
We have an on-premise version of Service Desk Plus. We receive lots of duplicate alerts into our service desk plus instance via email. These alerts come from the same requestor. I have an idea but not sure how to implement it within the system or if it's
Some scheduled reports have failed with error Not enough port available after upgrading from version 12000 to 14006
Hi All, After we have upgraded the SD from 12000 to 14006, we have a problem to run some reports by schedule. When we run the report manually and then send it forward by email, it works just fine. But when we schedule a report and send it by email, we
Challenge scenario of an asset in the hands of 3 people!
Consider this important scenario: Three users A, B and C use the same system)Asset) in 24-hour shifts. (because security personnel/support experts must be on duty 24 hours a day) In ServiceDesk Plus, only one person owns that asset, and if the asset status
Custom view when requesters reply (or when the Icon is RED)
How I Can create custom view with these criteria: when requesters reply (or when the Icon is RED)
impact_details field
Hola chicos, tengo un problema con la API del service desk plus. Mi problema es que tengo el siguiente JSON que meto en "Input Data" en el apartado View all Requests. { "list_info": { "row_count": 100, "search_criteria": { "field": "udf_fields.udf_pick_301",
Restore Process
Before I go down a rabbit hole I need to ask a basic question. Initially we had our Production and Test databases for SDP on the same SQL server. We've since built a new SQL server just for our test products. I now am unable to take the latest backup
Work Logs not allowing users to add an owner
Hello! First time forum poster here looking for some assistance with the request module in SD+. I'm running v14300 and one of my technician support groups has suddenly lost the ability to enter an owner on a worklog: Other technicians in this support
Tag Remove
There appears to be now way to remove a request tag - I know I can remove it from the request. But you cannot remove it from the tag list - what if someone misspells of creates a bad tag?
Duplication Issue
I have implemented the "On Form Submit" script as shown in the attached snapshot named "Testing_01". However, when I click on the "Add request" button, the text is being duplicated as shown in the attached snapshot named "Testing_02". The purpose of adding
[SDF-77449] Field and form rules are not reflected on SDP mobile application
Field and form rules are not reflected on SDP mobile application..! these rules are working fine within the web app, but everything is broken whenever we trying to use a mobile app..! App build is: 11104 Mobile app version: 5.4 DB: MSSQL
How can we get REST API's for Users Filters
Hello Everyone, Is there a REST API's available to know, a) My Pending Requests (for Requesters) b) All My Requests (for Requesters) c) My Pending Approvals d) Awaiting for Updates e) Need Clarification Regards, Wajahath Farooq
Relationship between Regions and Sites & Departments
Adding the possibility of relationship between Regions and Sites & Departments. This is an attractive feature for capacity management. With this capability, IT managers will understand that: How many sites are there in Regions? And how many departments
[SDF-46395] Auto Assign based on First Response
Hello, I see a couple of old threads on this dating back years. Each time the response is that it's being worked on, and to look at the road map. I have never seen this mentioned on the road map and each time there's a new patch available this is literally
QR Scan to open ticket
There's ticketing product that implements QR code scanning to open up tickets. Would be slick if servicedesk was able to do that, where users can scan a specific QR code that opens directly to a specific instance "HR, IT, Marketing, etc." , then fills
API - Modify "tags" attribute
Is there a way to PUT new tags onto a request? The documentation doesn't mention anything about tags as an attribute. We were able to succesfully GET requests with a specific tag by using tags.name in search_fields, but we haven't been able to figure
Upgrade from 14200 to Latest fails
Postgres unable to start Looks like the postgres upgrade is failing on updating to the latest version.
Technician report
I'm running SD+ woth postgre I'm attempting to setup some reports on a dashboard showing inflow/outflow of requests and I'd like to show: # of tickets in the individual technician's queue # of tickets the individual technician has been assigned/picked
How can I obtain a report of all my 90k users and weed out duplicates / old records?
I've just taken over a Service Desk using the ME product, something I have limited knowledge of. We have a database of approximately 90,000 users, which is far more than the number of clients we support, I would say around double. I am looking for a way
Asset location: can field be "list" instead of "free text"?
We are evaluating SD+ as our helpdesk system. We have a strong policy on correctly manage item's position inside the company and it looks like in SD+ the location field used in the asset/workstation form is a free text field, which means that we cannot guarantee the authorized location standard is used when moving IT object inside the company (every room/location has a specific code). I kown SD+ can used additional fields and that one one them could be used to contain that specific information, but
Add comment when assign request to Technician
Hello.pls, add ability write comment to request when assign request to Technician
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