[SDF-85495] convert user voice during phone conversation to text
If the user makes a phone call with the support, Convert his voice into text and send it on a ticket automatically. This means the ability to convert user voice during phone conversation to text i is great! And useful for Servicedesk. Servicedesk SDP,Support
[SDF-60437] Consumables and accessories
How can define, add and manage Consumables and accessories in CMDB? Such as: Patch Cord Cables- Sockets- Printer Cartridges, RAM,CPU-HDD, HDMI & VGA Cables-DVD & etc...Like managing parts warehouse. What's best practice for it?
CSV import when owner is an asset
How do I set an asset as owner when doing a CSV import? I will be importing a bunch of harddrives and want the machines their inn to be listed as owner (We dont use scan).
[SDF-83304] Displays the current employee location map
Due to the large displacement of the organization's employees in different sites or departments, their location changes. It would be nice if: Servicedesk Plus ,Displays the current employee location map on their requests
Requester Dashborad
Hi, All of our users expect to have a dashboard on their self-service portal that showing the following results: 1- Estimated time to handle their incident request 2- Number of incident requests in queue 3-Number of technicians online or responsive This is an interesting and very good idea and we suggest adding it in the next release Concept idea
[SDF-38783,SDF-38963,SDF-37516] Extend User Groups Filters
Does anyone know how can you filter User groups based on User custom fields or based on CI ? There was a feature request about 7 years ago SDF-38783
Translate ServiceDesk
When I search for the word "Request", a lot of similar words are found, and it is difficult to find and change this word among the "Requesters", "Requests, Requests(s), and ... In the translation section, can't we just find the word, not the same words in a phrase? and How I can Finding and replacing words together- Like Replace all. What is the best and fastest way to make such changes?
Add Attachment to reply Template
an new idea: Ability to add attachments to reply Templates
[SDF-90222] Add reset servicedesk plus service button in admin tab
Some times all administrators need to restart service of servicedesk plus, after change some thing to view their changes like change web port on the application. So they must remote on the windows server and run services.msc command and restart service of servicedesk plus. this proceess not good idea! I think if manageengine Add restart servicedesk plus service button on admin tab it's very useful.
Browser alerts notification
I have a idea, Display notifications and all changes requests via the "Browser alerts notification" Browser alerts notification Can be more useful on serviced desk plus. Can I use Browser alerts notification for technicians and requester when a notification
Send Broadcast Email to User group
Hi, this feature good for servicedesk. Create announcement and Send it Broadcast Email to User group -------- Because all of requester doesn't login on servicedesk to view new critical announcements
User Asset Details
Our users want to see all their own assets details, but in Selfservices Portal they can see only asset name. Is a way they see more details: like IP, Hardware information?
[SDF-29354] Requester name in reply/forward
when Reply to requester Does not return requester name! Only we can use email address instead of requester name please add ( this ability requester name/s or email/s) like below : (approver name/s or email/s)
UI/UX
Please Improve UI and UX of Change/Problem/Release and Project Form Designer like Incident/Request form.
Lock User
How can I Lock local users manually in SDP ? --- The reason for this: Some employees resign or retire. It is necessary to lock their account and prevent their access without deleting their account because the records of their requests should remain.
search in the selected list on Report type.
The large number of Cis on CMDB report makes it difficult to choose them. Please provide the ability to search in the selected list.
Cannot start SDP
I installed sdp on one server. After that I installed the postgresql database on another server. I set the parameters on both sides, user and pass and ip address. Then I start changedb.bat and select postgresql and test, I get the message connection established,
Integration of two EndpointCentrals with one ServiceDesk Plus
Is it possible to integrate two EndpointCentral instances (DMZ, LAN) with one ServiceDesk Plus instance (LAN)? I would not like agents on servers in the DMZ to communicate directly with ServiceDesk Plus on the LAN
How to easily edit a relationship in CMDB?
Right now if I want to change a relationship between to CI's I need to do several steps. Enter one of the CI's Select Detailed View Select Relationships Select List View Select the Relationship Delete it. Add a new relationship to replace the one that
How do I purge old requests?
Is there a way to purge the DB of old requests? We already archive, but we have 10 years worth of tickets and I need to free up some space. running version 9.1 Build 9118 Postgressql Windows server 2012 r2 datacenter
Install SSL on free version SDP
Dear support, I have Service Desk Plus version 9.3 Build 9300 standard and free version. Is there any possibility to import SSL on this version? Thanks in advance.
Release Notes page is close to unusable due to its size
Can you guys rework the release notes page so that it doesn't hang the browser over and over again while scrolling through the page? https://www.manageengine.com/products/service-desk/on-premises/readme.html Thanks!
All My Requests - default view filter for requester - how to??
Hello! Our requesters want see "All My Requests" as default view filter in SDP 9 How to?? http://odarchuk.com
[Free webinar] 5 ways to measure and reduce your help desk's workload
Hello there, Is a near-constant flurry of tickets weighing down your help desk operations? When operating in a perpetual fire-fighting mode, we often fail to spot technicians' woes. Our latest webinar lays out strategies to catch the signs of a struggling
How to restore deleted solution
Does anybody know how to restore accidently deleted solution ?
Request Timer Action conditions
Hi Team, is there any way to have a condition on RTA that runs only on the first-level approval? (if I use approval status, it will ignore the approval level). Thanks.
Change Icon For Other or Default Template
Dear SD Team, Is possible to change the Icon for the default main category as it shows in the attachments..
SDP build 13010. can't update. password authentication failed for user "postgres"
SDP - build 13010. can't update from linux console. /ServiceDesk/bin# ./UpdateManager.sh -c > Press i to Install c to Import Certificate v to View installed ServicePack versions e to Exit Choose an Option:i > Enter the patch file to install:/home/mukadmin/ManageEngine_ServiceDesk_Plus_14_2_0_SP-0_5_0.ppm
End User Portal Customization - Access HTML code?
I'm attempting to build out our end user portal and I'm fighting a losing battle with the customization tool. Unless I'm completely missing something, it seems to be pretty poor, offer very few options and is quite buggy. As an example, one of the things
Expired Loan Notifications
I'm trying to configure notifications for asset loan expirations and I can't seem to make sense of the function, looking to see if I'm missing something. I'd like to notify the user/asset owner that the loan is expiring so that they have a reminder to
Instance 1 have not option to remove user!
We have two Instances, Instance 1 and Instance 2. I define a user for Instance 2. but he accesses to Instance 1 and Instance 2. I cannot remove he from Instance 1. Because Instance 1 have not option to remove user!
Conversation Icon not updating
Hello, How to I configure the conversation icon to update to red when a technician responds? It currently remains green if tech replies
survey to 50% users of one Instance or all Users!
We have two Instances, Instance 1 has 30 users and Instance 2 has 30 users, which means a total of 60 users for both. When we put a survey in Instance 2 that is sent based on 50% of its users, it sends the survey to 30 all people, that means 15 people
Service Catalog approval issue
We have 2 level approvals setup in our Service Catalog for certain templates. These levels are defined as follows: 1. $REPORTING_TO$ 2. $DEPT_HEAD$ Where $REPORTING_TO$ is automatically fetched from our Active Directory and it's represents the users's
VBA API Sample script that includes input_data
Hi all, I'm trying to create a VBA script I can run as an excel macro that will create a request ticket with a certain template. I'm having trouble getting the correct format for input_data, I keep getting following error: {"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"input_data","type":"failed","message":"Value
Notice about EOL of Account Admin role and Site Admin role
Dear Users, In the next few months, we plan to remove the SDAccountAdmin/SDSiteAdmin role. However, before we go ahead with the plan, we wish to hear your thoughts on the SDAccountAdmin/SDSiteAdmin role and how you use it in your organization. So, why
Hide Security banner
We are running : 14.3 Build 14305 and the admins keep seeing this security banner. I saw this link https://pitstop.manageengine.com/portal/en/community/topic/hide-security-risk-banner and i ran the query to update the expiry_days then restarted the application.
How can we add Image on a Widget - Request Details Page?
How can we display a Image on the Widget created through the Page Script - Request Details page view. Please let me know how can we show images which is already present on "\ManageEngine\ServiceDesk\inlineimages\ze\images\happy.png".
Is anyone using ServiceDesk Plus in a Healthcare Organization?
We are working to implement ServiceDesk Plus in a hospital system. I would be interested in talking with anyone else who is already using this in the same setting.
Help with Report Build
Can someone please help with a report that will show tickets that are older than 30, 45 & 90 days old? We are on version 14.3 Build 14304 using PostSQL Thank You
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