Error Afther Update to 9.2 Build 9224
I've updated to version 9224 was shown, but your version is 9215 and the home page will display Error Message
Active Directory Import
Hi, We have setup the Synchronization between our AD and ITSD + and some users are not being added, although they exist in the OU's we have selected for the synch. Are you aware of any fixes or issues for this problem? Regards Andrew 9120 MSSQL
Unable to Login SSO
Dear Support, After having workaround to this issue and successfully came to login page, but AD users have to provide credentials to login due to two check boxes appear, 1. Local Authentication and 2. Domain.com login. how to overcome this local authentication to login the AD Users directly to requests page. Regards Mooez
Purchase Order from Purchase Request
Signed in as a user that has SDAdmin permissions in the Purchase Request you have the option to create a Purchase Order right there. Signed in as just a Technician but with full rights to Purchase Module this options isn’t there. Chris Trauner Network Analyst
bulk uncheck PO approver
Hello, For some reason most of my users are auto checked for PO approver and auto set at unlimited. I tested this out and it's being done when they are brought in from AD. I have the system running the AD scan every night to pull in new users into Servicedesk. Is there a way to make it so they are not automatically made PO approvers? It's very irritating now I have to go through every single user and remove the check box... can I do this via a script or something?
Timezone Problem in Manage Engine
We have set the timezone to GMT(+5) Pakistan Time (Asia/Karachi) from the Personalize Tab and to UTC Islamabad/ Karachi in our Server. The date and time however is incorrect. We have tried solving it through the solution given in : https://forums.manageengine.com/topic/system-time-in-service-desk-does-not-match-server-time-method-of-timestamping-unclear However running the time.bat still gives the incorrect time Any help?
merge request failure after upgrade
Hi, We upgrade our SDP from version 7xxx to 9212 as the path and steps told by ME website. Seems everything works fine but all technicians can not merge request now. We always get below error message in a yellow box on the top of the page: FAILURE :Problem while trying to merge this threaded request with the selected request. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File.
Merge requeste fail
Hi , After upgrade to 9212 from an old version long long ago (as the correct path and steps told by ManageEngine website), we found that all technicians are unable to merge requests. We always get below error message in a yellow box on the top of the page when click merge: FAILURE :Problem while trying to merge this threaded request with the selected request. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created
API availability
is the API for ServiceDesk Plus made available for integration with other solutions? So that the source of remediation information can be automatically provided to ServiceDesk for ticketing?
Delete more than 250 requests at a time
Is there a way to select and delete more than 250 requests at a time? I understand how to set the incident number back to 1 after deleting them, but I have about 40000 incidents to delete and that might take awhile if I can only select 250 at a time. We are using Postgres SQL. Any suggestions would be appreciated.
Requests - Sort / Group by
I would like the ability to Group tickets/incidents by who it's assigned to and Sort by the status/due date/. I think it would help organize the requests view.
Business Rule Template
I have a business rule template to notify certain parties when an Executive member puts in a request. The current Template is limited to only certain fields It was requested to have more fields available to be selected which are available in the normal Notification Templates for Technician notifications the fields are Request Status Site Because we don't have a mobile version, this information is vital when a request is sent via e-mail. I am currently using 32 bit Version; 9.2 Build 9200
grant several users access to view department requests
Hello! Can I grant several users (maybe by group membership) access to view department requests? I need grant access to requests of one department to head of this department and to managers of another department. SD+ 8.1 Thanks, Andrew.
Pass Through Authentication Prompting for Credentials
Hi we have installed ServiceDesk Plus 9.2 (Build 9217) and have it configured and can Import users form Active Directory fine. I have been asked to get Pass Through working so users can click on a link emailed to them from ServiceDesk and go straight into the ticket without having to login to SDP. I have followed the guides and the troubleshooting and i have created the account and set the password using the scripts fine. http://kbase.servicedeskplusmsp.com/troubleshooting/2013/06/20/configuring-sso/
Pass Through Authentication Not Working - Help
I have setup SDP 9.2 (9217) and this is working fine and can perform Import form Active Directory fine and Users can login fine. Today i enabled Pass Through as this is a requirement by Management and i have followed all the guides and it sets up OK and creates the computer account using the scripts no problem but does not work. I have rebooted the SDP server multiple times and configured local intranet settings in IE but whenever a user gets an email from SDP which contains a link to a ticket they
ServiceDesk Plus AD import Failed: API102 Error occured
I am testing out the AD import and integration. I am trying to import a single test user and am receive the error API102 error.
Task enhancements
Is there any news on the enhancement request SDF-30233 as I am looking for that functionality and can't see any update since 2011 at https://forums.manageengine.com/topic/task-enhancements
Looking for a partner to help us configure Change Management
Newbie here! Looking for a US based partner to help my organization configure Change Management. Having a tough time through the partner's listed on Manage Engine site. Anyone have recommendations? Thanks! Melissa
Unable to change database from POSTGRESQL to MySQL
I have newly installed the free standard version of the ServiceDeskPlus on windows 7 professional. By default postgresql is the only option available as database. I wish to use mysql for database.I have been referring to the link https://www.manageengine.com/products/service-desk/help/adminguide/introduction/setting_up_database.html#Configuring MY SQL to change my database from POSTGRESQL to MySQL (version 5.7). I am able to configure mySQL using changeDBServer.bat but I cannot connect to the
Glossary of Terms
My IT department recently switched to ServiceDesk Plus. I was trying to find a Glossary of Terms that defined the meaning of the available columns in the Reports module. Is there one?
REmoving additional email addresses
Afternoon. We often get Requests submitted by our HR Dept through email. However, they can't seem to manage to remember to BCC everyone instead of including the whole company under the to field. What this causes is that each email address gets added to the to field of the request. Leading to any and all replys/responses to go to everyone that was in the original To field. Any ideas to correct this? We have changed the submitter, however it doesn't remove the extra email addresses. Any ideas?
Business rules and ReOpen request
Hi, We have a Business Rules that executes on request edition but it does not execute when a request is ReOpen when it was Resolved and the requester answers to the Resolution confirmation Email and the Automotic Close is Enable. The request is reopened but the business rule does not execute although it has been edited. If you change the status Resolved to Open directly on the request it works fine. Thanks in advance, Aritz.
Ticket needs to be "closed but unresolved" status without assigning an tech. But Ticket needs to be resolved status with mandetory tech assign. how to do this?
Hi, I want Ticket needs to be "closed but unresolved" status without assigning an tech. But Ticket needs to be "resolved" status with mandatory tech assign. how to do this i.e status mandatory tech assign closed but unresolved NO Resolved Yes Closed Yes How can I do this? MDSDP 9.0 9048 PGSQL Mohammad Golam Rabbany Proud
How to create a ServiceDesk Plus age-tier report using Analytics Plus?
How to create an all-in-one Servicedesk Plus request trend report using Analytics Plus?
Two or more requestors in PR
Dear Support, How to Add two or more requestors to a single PR. Regards Mooez
SDF-59858 - Option to use Multi Select field type
How do you enable this feature? and what fields can it be enabled on? New feature in 9215 (Released on: 8 June, 2016) SDF-59858 : Option to use Multi Select field type as additional field/common additional field for Incident and Service Requests.
congé technicien/technician vacation
bonjour, Dans ma société les techniciens reçoivent les demandes de ServiceDesk+ chacun leur tour. Ma question est la suivante ,si un technicien pars en vacances comment faire pour le retirer puis le remettre dans le groupement à sont retour? d'avance merci ----------------------------------------------------------------------------------------- hello, My company technicians receive applications ServiceDesk + each turn. My question is, if a technician going on vacation how to remove and then put
Up gradation Process from 9.0 Build 9040 to 9.2 Build 9219
Dear Team, I have implemented 9.0 Build 9040 on RHEL 5.4 machine and now i want to upgrade with latest build release 9219. It is possible to upgrade from 9.0 to 9.2 because 9.2 has required minimum RHEL 7.2 and above version OS for deployment? Please share the upgradation steps from 9.0 to 9.2 without OS upgradation.
Self-Service Portal
Hello everyone! I am wanting to inquire into everyone's methods for dealing with incident request that are raised via email. As of now our help desk is receiving emails from users that are devoid of a lot of details in regards to their incident. So, our help desk personal need to touch each request, contact the users via phone or email, and then update the ticket with the relevant information needed for the technicians. Unfortunately, not every user can be reached, and the techs do not always update
Script to close incident
Hello, Sorry if this has been discussed before. I am looking for a script to close an incident after it's created. Basically I want to close the ticket after the tech creates the ticket to speed up the process.
How to display the notification icon for the requester?
Dear How to display the notification icon for the requester?
Can i customize 'quick create' menu in Service Desk Plus?
Can i customize 'quick create' menu in Service Desk Plus? I'd like to add the "Technician" assignment and "Category" to the Quick Create menu. Thanks!
Sorry an error has occured !
Hi.. I have this message when i try to read a request. I think it's a problem with database. How can I restor it? Thank you for your help!
Error after update to 9218.
Hi everyone! When we open a new incident using a customized state, the data are discarded and are sent to visualization screen with a blank error message. Someone is going through it ?
FCR Automatic Mode
Hello, I would like to know how to turn on and configure FCR (fist contact resolution). We are using version 9.2 Build 9218 Any of the articles I've seen about it seem to reference older versions? Thanks!
Incident report with history
Can someone please help me create a query report to show the history on incident reports based on who made the updates?
Service Desk Server in a DMZ
We are trying to setup our Service Desk server in our DMZ area to enable external access. Has anyone else done this? Any suggestions? Can this be done with a read only domain controller?
iOS ServiceDesk Plus app issue
I have the SDP iOS app and cannot view any requests. I get logged into the app and receive an error "Error - Mandatory element 'account' not found". When I press 'OK' and get beyond the error, the 'My Open and Unassigned Requests' tab shows 'No Request Found' and does not update at any time to show my current workload. This is a real problem as I'd have a ton of use when using out in the field. Safari doesn't even load the webapp correctly, and using a different browser I can get connected to the
Automating Reports
We've created a report that will produce information about service tickets and changes made between two dates. As it stands right now we want to automate this so it can be run automatically with a rolling week. So for example we were to run it today (7/5) we would get the report as if it ran with a start time of 6/28/2016 00:00 and an end time of 7/5/2016 00:00. Is there a way to do this? Thanks.
Next Page