SQL query to list users / values in manually created user group
Cheers! I am trying to find an easy way to list all values of a manually created user group in servicedesk plus. We created a user group that contains email IDs of various users and used it to limit access to certain request templates. Now I need to
[Term of the Day]: Data Protection Officer (DPO)
Term of the Day "Data Protection Officer" Definition — What is a DPO? A DPO is considered to be an enterprise security role to help an organization to ensure compliance with personal data protection laws such as CCPA, GDPR and PDPA. His primary role
Reports missing since license downgrade
Hello, Since recently downgrading our SDP (10.5 Build 10514) license from Enterprise to Standard, a bunch of reports are now missing from the Reports page. Reapplying the old license makes the reports return again but as soon as the new license is applied
Problem with decimals to convert timespent to hours
Hi! In a custom SQL query, applied the formula to_char(round(((TIMESPENT/1000)/3600),'99.99'), the report display number .00 instead of 0.5 (30 minutes). The field is 1800000, then (1800000/1000)3600 = 0.5 in my calculator :) I tried (TIMESPENT/1000)/3600
Service desk plus not showing reports
Good Day I am failing to generate an asset audit report, I have tried renaming the report folder to report_old but the issue still persists. Message Dear user, Unable to generate the report you have scheduled, So please contact your Administrator [OR]
Query
Hi, Please provide Query for below columns: ID Created Date Request Status Response Time Time Spent By per Technician Time Spent by per Group Total of Time Spent Technician Group Close Date Requester
Number and name of computers on which software X is installed
Hello I would like to have a report that shows me on which PCs the different versions of software are installed. Similar to: SQL2014 PC1 PC2 SQL2016 PC3
Need script
hello i need a script for merging two requests with a common field along with open status
Report about preventive maintenance tasks
Hi team, is it possible to extract a report about preventive maintenance tasks? Thanks in advance
5 technician logins after backup restore
Hi all, My server has broken and I've restored a backup on a new fresh installation. On my old installation I has 5 technician but now the problem is that after restore the backup I have a big message that says: "You have created 5 technician logins,
Scanning Virtual Machines
Hi, When i scan our virtual machines, they come up as CI Type "Windows Server" and Product as "VMware Virtual Platform". See attached. When i click into each one to assign it to someone, it makes me fill out a model type. But, i dont want to fill out
Masterclass: Advanced Series: Session 3 - Learn to build last-mile customizations in ServiceDesk Plus using Deluge (Nov. 30)
In this session of the Masterclass: Advanced Series, we'll take a look at Deluge, ServiceDesk Plus' built-in, next-generation scripting language. You'll learn the fundamentals of programming and developing scripts using Deluge's intuitive and easy-to-use
[Virtual Meetup] ESM: Service Center for Non-IT Departments
We're super-excited to announce our first-ever virtual meetup that will happen on Wednesday, November 18, 2020. In this 1-hour virtual meetup, you will discover: The potential of Enterprise Service Management. Benefits of enabling your ServiceDesk with
Reports for templates request
Hi I make 11 templates request in ServiceDesk , and I need to make a report to know how many request in SD by those template Regard
DEV to PROD Promotion
For those managing DEV and PROD installs of ServiceDesk Plus, what are your processes for promoting changes to the PROD server? Do you.. 1. Configure and test in DEV and then manually re-configure in PROD? 2. Configure and test in DEV, backup the DEV
How is it possible to assign a specific user to common Department as "Department Approver" in different Sites?
i hope you are in health and safe, I have a scenario as follows: My company has several sites and there are different departments in each site. also, there are several static departments with static users but in different Sites. for example: we have
manageEngine service not started
disk C: is full, and the service does not start even after the space on disk C is freed up
not started service
STATUS | wrapper | 2020/11/17 12:33:44 | --> Wrapper Started as Service STATUS | wrapper | 2020/11/17 12:33:44 | Java Service Wrapper Professional Edition 64-bit 3.5.15 STATUS | wrapper | 2020/11/17 12:33:44 | Copyright (C) 1999-2012 Tanuki Software,
Underpinning Contracts
Thanks for the good article [Term of the Day]: Underpinning Contracts. https://pitstop.manageengine.com/portal/en/community/topic/term-of-the-day-underpinning-contracts-14-10-2020-1 Service Desk Plus only supports OLA and SLA. Is there a solution to add
contract expiry filter
Can we change the contract expiry filter to more than 30 days? We need to view contracts that will expire in 60 or 90 days.
I want to add end users in the SLA escalation field instead of Technicians
HI, Is there any way to add an end users in the SLA escalation filed of Incident and Service Request? Right now only Technicians is possible. If any script is available for that please let me know. Thanks Mostafiz
Multiple approval stages from Field and form rules
Hello! Is there way for me to set two Approve stages from Field and Form rules? $CS.setValue("APPROVERS",["$ROLE_ONE$"]); (Only sets one stage with one person) $CS.setValue("APPROVERS",["$ROLE_ONE$", "$ROLE_TWO$"]); (Still sets one stage with two person
Change Request Triggering Question
Good Morning, My scenario is as follows: A Change Request (simplified) - is open and closed. Once that ticket is closed, is there a way for it to spawn a separate Change Request (specific to that original ticket)? This new ticket will just need to be
Remote Control via SCCM
Hi there, today we found out about the remote control feature now beeing able to make use of CmRcViewer.exe. Unfortunately we can't manage to get this to work from SDP. When we click on the Remote Control Button we get a little windows telling us: Remote Control connection established but are not able to see the session. What part have we missed? When I run the command manually it works like a charm: "C:\Program Files (x86)\Microsoft Configuration Manager\AdminConsole\bin\i386\CmRcViewer.exe" REMOTEMACHINE
url to open requester search by phone
Hello, the goal I want to achieve is to connect my voip software with Service Desk Plus. My software allows me to open an external url using the phone number value (eg http://my.crm.com?caller-id={CALLER_ID} ) I am manually trying to open the requester tab but I can't figure out exactly what url I should use to filter by phone number eg using user id use this url /SetUpWizard.do?forwardTo=requester&isUser=true&viewType=details&userId=970 Is it possible to replace userId with phone number? What field
Email notifications not going out to End Users.
Hey there, Our current setup is that a end user can submit and email to the help desk and a ticket will be created and show up in the queue. In addition, if we want to make changes to the ticket or need approvals, etc. An email used to send out to the
SDP and Office 365 - Plans for Modern Auth for fetching emails.
We use Office 365 as our mail provider. SDP users IMAP to fetch the emails. That uses Basic authentication. Microsoft was supposed to have disabled Basic Auth but delayed that due to Covid. As a company we have decided to move on this now. We disabled
Technician username not updating
Hi, We have an issue with a technician who has changed their last name in AD. It has not updated in service desk. I tried to manually update the user but it kept finishing with failed to update. Thanks Adrian *Edit - Just to add, we are having issue with the AD username that has changed in AD that is not reflecting in service desk. So they are unable to login
[Term of the Day]: Artificial Intelligence
Term of the Day “Artificial Intelligence” Definition — What is AI? The term Artificial Intelligence (AI) refers to any human-like intelligence exhibited by a computer, robot, or other machines. AI is accomplished by studying how the human brain
How to
I hope you are in Health and Safe, My Scenario is as follow: in my company , two roles created as "Head of Department" and "Approver". All of my department approvers are VIP Users. The application approval process in my organization consists of two steps.
Cant update ServiceDesk Plus
Hi All, i´m trying to upgrade from Version 9400.0.2.0 So i followed the instructions on the website. - backup - shut down service - update as admin - chose file "ManageEngine_ServiceDesk_Plus_9_4_0_SP-1_0_0.ppm" Everything looks fine so far but then
Custom Triggers/Change Management
I'm trying to make custom triggers work with the Change Management module. I'm using the script supplied here: https://pitstop.manageengine.com/portal/en/kb/articles/how-to-automatically-create-multiple-tasks-in-a-change-request-with-a-configurable-json-file
[Term of the Day]: iFrame
Term of the Day "iFrame" Definition — What is an inline Frame? Inline frames, usually just called iFrames, also called floating frames, is an HTML tag that allows a completely different web page to load inside a frame that is displayed inside of the
Page Script to Hide Unanswered Fields
After reviewing the information found here, https://pitstop.manageengine.com/portal/community/topic/page-scripts , I would really like an example script for Example B. We have forms for Onboarding and Employee Changes that often have many unanswered fields. Hiding them would make reviewing completed forms much easier.
Error while Creating or editing task template in NON-english Languages
Hi when I want to create or edit a task template, An error message will displayed. this problem is only in non-english languages here is a screenshot from error message page in Attachments. my sdp version :11.1.27 my db : Sql Server Regards
[SD-84614] When saving new or modified Task Template get error
Hello, hope you can help. Whether I create a new task template or modify an existing one, I get the following error: The value indicated for the "tempSave" parameter is not valid. Tryed diferent browsers and computers with same result. Thanks, Rod
Assign request to another instance
Hi, How can I Assign request form IT instance to another instance(HR)?
How can I Export ticktes and all the associated data?
I need to export certain tickets, but not only the inofrmation shown, for example, in a report, but wit all the information, so that an auditor can see every ticket as in a print peview format.
[Community Digest] ServiceDesk Plus - October 2020
Here is the monthly rewind for October 2020! Version and Build releases: We had 2 build releases · 11129 (Released on 08 October 2020) · 11130 (Released on 27 October 2020) check this link for more details User Education and Resources: Masterclass
System has stopped the mail fetching schedule
Hi Support, Mail fetching has been stopping frequently. I have raised the issue with the support and they asked to upgrade to latest build. Even after upgrading, mail fetching is stopping frequently. I wonder why this issue is not flagged as error. It
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