[Term of the Day]: Metadata
Term of the Day “Metadata” Definition — What is Metadata? Metadata is a shorthand representation of the data, it is simply defined as data about data. In IT the prefix meta means “an underlying definition or description.” So, metadata describes
Chat Button customisation
Good Day We are using the Live Chat function. It is also implemented on our website. However, we would like to customize it. For example make it bigger or change the icon and so on. Is there a chance that you might add these options to Service Desk Plus in a coming update? Best Regards
[Term of the Day]: Internationalization (i18n)
Term of the Day "Internationalization" Definition — What is i18n? i+n1t2e3r4n5a6t7i8o9n10a11l12i13z14a15t16i17o18+n, better known as i18n, is a process of designing and developing a product or service that enables easy localization of target audiences
Report using query editor
I have this custom report but would like to insert a query that would include a ticket that has a specific line in "history" field or column.
Location/Site Rules
Is it possible to script SITE to auto-populate based on what's entered into the LOCATION area of an asset?
Time spent reports
Good afternoon, I would like to create a report about all modules in the service desk (Requests, Problems, Changes, Project and also the related tasks) about which we . The TimeSpent-Reports do not give me access to the data of all modules. Can you possibly
Powershell REST API v3 Add-Worklog
Code below. Gives response_status @{status=failed; messages=System.Object[]} $input = @" { "worklog": { "request": { "id": "$RequestID" }, "description": "Adding a worklog", "technician": { "name": "Test User" }, "total_time_spent": "0 Hrs 5 Mins" } } "@ $header = @{TECHNICIAN_KEY=$ApiKey} $params = @{input_data=$input;format='json'} $Uri = $SdpUri + "/api/v3/worklog" $result = Invoke-RestMethod -Method POST -Uri $Uri
Is there any way to report requests for dependencies??
57/5000 Hi, I use 'Request Dependency Marking' function on SDP to make dependencies for some requests and now want to extract this list of them. The request in the report should contain the PARENT request <ISPARENT> and the sub requests are dependent
Widget Script: Multiple content links in single selector
The sample script to place an external search link on a request page (using the subject line variable) shows just a single search reference. var x=$CS.getValue("SUBJECT");$CS.addWidget(content,type,name,selector,callback); Is it possible to add a second,
[ForYourInformation -33] Checklists for request management
Bring the ‘Checklists’ into action. This feature is available from 11107 and post builds of ServiceDesk Plus. As a result of our constant efforts to make the job easier, we brought in a NEW feature, ‘Checklist’. Have you ever got this feeling after going out of your house? I locked the door. Didn’t I? Did I turn off the Air Conditioner? People are preoccupied and tend to miss-out few important things. This goes without saying, IT people like us are always preoccupied. A checklist might come
Trying to find all asset history
Hi all, Is there a way to determine all the asset history a particular user has had?
[Term of the Day]: WiMAX
Term of the Day “WiMAX” Definition — What is a WiMAX? WiMAX stands for "Worldwide Interoperability for Microwave Access" WiMAX is developed by an industry consortium overseen by a group called the WiMAX Forum, which certifies WiMAX equipment to
when reply to email - adds the REQUESTER emails
when reply
Query report from request with SLA time and time elasped
Hi, I need to query from SDP with these columns: 1- request id 2- requester name 3- request create time 4- requester department 5- technician 6- request title 7- time spent in hrs 8- time elapsed in hrs 9- overdue status 10- SLA resolution time base on
Query to generate report on priority degraded tickets
Hi Team, We used below query to generate report on priority degraded tickets. SELECT wo.WORKORDERID "Request ID", wo.TITLE "Subject", qd.QUEUENAME "Group", ti.FIRST_NAME "Technician", LONGTODATE(wo.CREATEDTIME) "Created Time",
Scheduled query report
Hello! I'm looking into generating a scheduled report report that shows our tickets related to "Leavers" from the last 30 days (to be sent the 15th of each month). The fields to consider are either "Effective Date" or "Start/Leave Date". This is the query
On-Behalf-Of: Reporting To Approval
Hello, We setup "On-Behalf-Of" for requesters, but noticed that in the approvals tab the "$REPORTING_TO$" shows the requesters manager - is there any way to instead make it the "on-behalf-of" person's manager? thanks, James
[Term of the Day]: Predictive Modeling
Term of the Day "Predictive Modeling" Definition — What is Predictive Modeling? Predictive modeling, also referred to as predictive analysis/predictive analytics is a process that leverages data and stats to predict future events using historical
Python script won't run
Hi, I saved a test script here where the documentation says to save it. C:\ManageEngine\ServiceDesk\integration\custom_scripts When the custom trigger I set-up tries to run this script, I get the following error: Exeception: java.util.concurrent.ExecutionException: java.io.IOException: Cannot run program "TEST.PY" (in directory "C:\ManageEngine\ServiceDesk\bin\..\integration\custom_scripts"): CreateProcess error=2, The system cannot find the file specified sorry my DOS path skills have diminished
Ability to hide Default Request Views
We'd like to propose the ability to hide default request views. Technicians find it overwhelming to have so many options in the drop-down list. No need to delete the view, just the ability for techs to hide unwanted views:
Asset assigned to user report
Hi I am after a way to display assets that are assigned to a user or department other than creating a request. When you create a request you get the option to select any asset that is assigned to a user, i would like a report that does the same but dont see a way of linking a report to assets. Regards Mike
[Term of the Day]: Peopleware
Term of the Day “Peopleware” Definition — What is Peopleware? Peopleware refers to the work done by people in an IT system. In many cases, Peopleware forms a kind of "conceptual triangle" with hardware and software. Peopleware is sometimes considered
Script to create a user
Is there a way to write a script that for onboarding a new employee, would extrapolate the information about the user from the service request and automatically create a user in active directory based upon that information?
[Term of the Day]: Dark Post
Term of the Day "Dark Posts" Definition — What are Dark Posts? In social media platforms from Facebook to LinkedIn, a dark post is a targeted ad post that is oriented differently than a regular sponsored or promoted post. The dark posts pave the way
Workflows
Hi, Are there any guides for setting up workflows? I'd like to set up a simple request workflow for software licence purchasing. User requests a licence for say, Visio, their line manager gets to approve/decline the request and store the answer in SDP.
Import requests to a specific template
Is it possible to user an xls file to import several requests to a specific template?
[SDF-89712] Is it possible to use Field and Form Rules to dynamically add checklist templates?
We're using SDP 11128. We started using checklists in our service requests. We have a number of service request templates which are essentially identical with the exception of the checklists. Instead of having multiple copies of the same template, we'd
Purchase Module: Handling POs that we need to short pay
Folks, I'm using the Purchasing Module but I keep coming across this issue. (I hope I'm just missing something.) We have a PO built around a quote, we get the approvals, we place the order, receive the assets. The issue starts when we receive the invoice. Frequently, some vendors will send us an invoice with discounts, price breaks, etc., and so our PO no longer matches the invoice. From an approvals standpoint, this is still fine, because we have approved, for example, $100.00 but we are being
404 Error in deleted user notification
Hi, In Arabic, Chinese, Japanese language and click on deleted user notification, I get page not found error(404). In English language everything are okay, but in Arabic, Chinese, Japanese (Unicode Language) error found. I think it's a bug issue. Build
Reply to template replaces the entire message content
Hi all, Before the upgrade to build 10000, we have extensively used the Reply To templates and the behavior was as expected, when a Reply to template was selected the content of the current message would be replaced with the content of the template. More exactly whatever was above the signature and the rest was left in place. Now the behavior is changed and all text is replaced by the template. This is counter productive, if only to think you want to forward a message: now you need to copy-paste
Zulu openjre 1.8.222
Hi Team, We are planning to upgrade our service desk to build 11100 and since it updates Oracle jre to Zulu openjre 1.8.222, we need to perform security assessments therefore could you please provide the Zulu openjre 1.8.222 installation file, as we
[Term of the Day]: Haptic Technology
Term of the Day “Haptic Technology” Definition — What is Haptic Technology? The word haptic is derived from the Greek "haptikos" it refers to the sense of touch, the sense felt by humans upon touching an object. Haptic technology aims to simulate
Access to attachment file to approver when he hose not access to request
Hi, Please consider this scenario: When we raised a request that have a attachment file and send it to approver, the approver can approve or reject request, but he can not access to attachment of request. We do not want him to have access to the request
Custom Report Help
Below is the custom query report that we created which worked fine for my team. However, we were requested by our Finance team to create one with several other pieces of info. We are good on all of it with the exception of the Level 1 and 2 approvers.
Push notification for Android
Hi, Our ServiceDesk are now growing pretty much in our organization and we now start to introduce more staff and not only IT issues. Now we will use ServiceDesk for janitor, deviation more and more project management. Some technicians use iPhone but we are also some technicians who use Android and us Android-users really wanna have push notification on our smartphones aswell, just as iPhone-users. What is the plan to activate that?
[Term of the Day]: Hyperautomation
Term of the Day "Hyperautomation" Definition — What is Hyperautomation? According to Gartner’s report on Top 10 Strategic Technology Trends for 2020, hyper-automation "deals with the application of advanced technologies, including artificial intelligence
Interesting Features
Hi, At https://ui.servicedeskplus.com, in "In Design" section, you have provided very interesting features, especially for Asset and Project sections. For example, Asset Booking, Asset Audit, Asset Replenishment, Reclaim Asset, Project Collaboration,
ServiceDesk Plus Live Chat Widget Does Not Load Chat After Authentication
Hi all, We have embedded the SDP Live Chat widget into one of our webpages. However, even after we authenticate via SSO and we refresh the page, the chat widget appears with the login options as if we had never logged in at all: If we enabled just "pass
Is it possible to add "Reply" to closing dialog?
Hi ManagedEngine, would it be possible to add the Reply Function/Filed to the closing dialog? So there is only one click for the technicians to close the ticket and everything could be completed:
[SOLVED] User Can NOT Download Attachments in Approval Pop-Up window
HI In Servicedesk Plus, a guest user can not View Or Download an attachment File(JPG) in Approval Pop_up Window. The downloaded file is also corrupted SDP Version: 11121 DB: SQLServer
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