Send Mail using Office 365 SMTP Relay
I can fetch mail from Office 365 just fine. It's when I attempt to use the smtp.office365.com relay service, that the SDP hangs and says "Sending notification failed." Note that if I change this to our on-premise Exchange this works fine. We're moving to Office 365 though and I need to get this working with it. From the server that has SDP installed I am able to telnet to smtp.office365.com on port 587. Here is the output of a powershell attempt to send mail. PS C:\> send-mailmessage -from servicerequest@mydomain.com
Service Catalog Auto assign service request Technician
Hello, Is there a way or a workaround to auto assign a created form submission in ServiceDesk service catalog? I've created a template category and under that category, I created a service form. I want to be able to auto assign it to a technician when someone fills out the form to submit Instead of going through approval stage. Any help is appreciated. Thank you, Barry Saechao Operations Support Administrator I Information Technology Partnership HealthPlan of California
additional Status "Reject"
Hello, I have created additional status "Reject" how can create a pop box wherein Technician/Request can type the Reject-Reasons. Thank you, Vanessa
[ Custom Triger ]Can not find Group of different sites
Hello Support team, I have 1 custom site & 1 default in Default Settings, I have 'Group A' in Custom site, I have 'Group B' & 'Group C' I create a new custom trigger, and when I select Criteria: 'Group' It shows only 1 Group of Default Setting & I can not find Group B & C Could you please support Regards, Eric
Not able to start service desk ( Stuck on Application layer started)
Dear Team, My old server is a crash and I have installed new server, after installed new server all services are started. but after DB restore my server is stuck on "application layer started" Regard's Hemal Pancholi 9824751698
Tab Button Order
It appears after upgrading from version 9.2.1.7 to 9.3.0.8 the tab order in the incident template has changed. When tab was pressed before, it advanced down to the next field. Now when tab is pressed, it advances from left to right. Is there a way to change this back to previous functionality?
Version 9.3.0.8 and IE 11
We recently upgraded from 9.2.1.7 to 9.3.0.8. Is anyone else experiencing stability issues while using IE 11? We are receiving periodic error messages, navigation issues, and search issues. Navigation Issues - when resolving ticket, it will not save resolution and will take you back to the home screen of SD Search Issues - when searching for specific ticket numbers, it will take you back to home page This does not appear to be happening in Chrome, but our Corporate approved browser is IE.
Unable to fecth mail
Good Day Support Our service desk application keep stopping fetching mails after 2 to 3 days. In order to have the application running again , we have to reset the password again and then it will work again for the next 2 to 3 Days: On our exchange server 2013 POP is configured with Basic Authentication. What could be the problem here? I need further assistance how to resolve this. This is very frustrating us as we are not able to work. Thank you Mervin 264811294491
Backup Schedule
Can someone explain to me why the backup start is 12 hours and 15 minutes, yet our back ups are running at 8:48 am each day?
Set technician as current user
Hello everyone, Our company is just starting to get moved over from a self created system to the Service Desk Plus application and it's taking us a bit longer than probably necessary for us to get set up with a quick ticket system. I've recently been digging into this, and within service catalog or incidents, and I've been unable to get my templates to automatically pick the technician based upon the current user that's logged in. For example; If I David J was logged into SD+ using my AD account,
Using an executable field & form rule script to set Priority from user input
Hi, We have a single – yet very important – business process where the priority of the tickets related to this process must be set using three Additional Fields created as Pick-lists with four options in each. I thought a point-system would be the best option as the Priority of the ticket can be set using simple calculation in an executable field & form rules script. The Additional fields are set up as follows: Field1 · TextString1 (3 points) · TextString2 (2 points) · TextString3
Service Desktop ugrade Error
Dear support, i m not able to upgrade my service desk from version 9.0 onwards
Ticket SLA
Hi Is there a report I can run to show when an SLA has been changed and by who on a ticket?
Loading in Ticketing System
Dears, need your support as I have loading every day Ticketing System and working fine when shutdown and restart the service please advise urgently.
Fields and Forms
I have created 3 extra fields in de form prio ben, urgentie ben and impact ben. I want to create a rule that the Prio is set to 3 if the fields Urgentie Ben = 3 and the Impact Ben is 3. This is working with the default fields in the system but not with the extra fields I created, is there a way to dot this?
Does ticket generation/mail server stop fetching if a large amount of tickets are generated around the same time?
During the past month our mail fetching service has stopped fetching tickets. I had to navigate to Admin > Mail Server Settings > and click start fetching to resume receiving tickets. This last time I noticed two of our services that usually generate about 10 tickets each went down at the same time. Would this large influx of tickets turn fetching service off or is something else causing this issue?
changing servicedesk server's IP address
Hi, I tried to change IP address of Servicedesk server but it did not work. is there any configuration should I change in the application? Regards,
Can not enable Active Directory authantication
I have configured active directory and i have imported the AD users as sequesters but users can not authenticate to the application using their AD user name and password.
Unable to add a technician user
Hi. I'm trying to add a technician user but SDP returns a message saying that the user already exists, but don't. I added some users and I didn't have problems. Anyone having this issue? Thanks.
AGENT ASSET SCAN FAILS ON SERVER 2012
An agent asset scan fails on our Windows 2012 servers UNLESS I disable the firewall. It failed with agent version 1.0.24 and I have installed the latest agent version, 1.0.25 and it still fails. I've rechecked to assure that port 9000 is open, both incoming and outgoing. I am not having any issues on our Windows 2008 servers. Is there a known "fix" for this?
Unable to close request from Mobile App
Hello, We have a technician who's unable to close a request from the app after upgrading to build 9317. Attached is the error message he gets when trying to close the request. Please let me know if you need any other information. Thanks!
Tickets open by voicemail
When a ticket is opened via voicemail it adds our helpdesk email in the CC line. This is a problem when we try to close the ticket because the helpdesk email can not have emails delivered to it so the tickets reopens with a message undeliverable email. Is there a way to close these tickets without them reopening?
Chat request unable to see any group
when a requester tries to submit a chat request they see a blank group and cannot select anything. How do i go about fixing this? either allow them to select a group or default to a specific group.
Wrong Image Path
Hello there We have several incidents where the images are not shown anymore. The link, for example, points to http://host.mydomain.com/inline/WorkOrder/8020/1491920397092.png but there is no folder 8020 at this position on the server. BUT I can find the image 1491920397092.png. It's located in another folder 3926. That's really strange... maybe I have to change the URL in the database itself? Thx for your help
Auto selecting a wrong groupname when creating an incident
Hi, Our company has multiple sites. There is a group consisting of 4 people, who are technicians for all those sites. The recenty changed their name of their group. When i create a request, and select the correct site, i can select one of the 4 mentioned technicians. However, when i create an incident, and I select their grou, it keeps switching back to the old name group. I cannot find and relation between creating an incident and the group being the old group name. anyone got any idea?
Domains and Sites
I have a ServiceDesk setup that includes two different domains. What's the easiest way to make it so that users of DomainA are requestors of SiteA inside ServiceDesk and users of DomainB are requestors of SiteB in ServiceDesk? Is there a way to simply set site to "DomainA" during the import considering there is no AD attribute containing "DomainA" that I can map the field too? Thanks in advance.
Requesters not being imported
hi, my Service Desk plus is not importing requesters. it can enumerate them but does not import them. tried different accounts and different domain controllers but no results. Here is my log. please any help will be appreciated.
Migrating service desk plus to a new server
Hi Support, I followed the instructions and tried restoring a backup from build 8217 to a new server with the same build 8217 However, the restoration process ended with this: Did I do something wrong? Please see the attached 1.txt file as requested.
Update ServiceDesk Plus from 9.2 to 9.3 error
I had ServiceDesk Plus version 9.2 compilation 9225.I successfully update it to version 9.3 compillation 9300. When I try update to latest build 9317 i get error (in attachment): Could You help me ?
Requests Tab Question - Drop down to select Technician and Group
This changed a few versions back now but we use to be able to just select Group in the drop down and not a Technician under the Requests Tab (Unassigned Tickets) so the ticket can be picked by anyone in the group. Now it requires us to pick the Technician too and we don't want to do that. What am I missing? Thanks for any help. Jerry
Mail retrieval error -
FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox We're running Exchange 2013 and have been using IMAPS for many years but over the last couple of days we can't retrieve emails from our mail server. I have restarted the Service Desk Plus server as well as the mail server but no luck. Attaching the logs here. Thanks for your help in advance.
Cannot Assign Technicians anymore...
We recently upgraded to 9314, That was problematic and not smooth at all so 9317 is on the back-burner til we figure out this. Since the upgrade I have not been offered the Technician field when attempting to assign tickets. I only see the Group dropdown. How can I restore the ability to select a technician from the assign dialog? Thanks Jason
Chat settings in 9317 not oppening
I cannot open chat settings in build 9317 It gives a error 404 How do I fix this?
Cannot login with NTLM after Upgrade to 9300.0.17.0
After upgrading from 9300.0.8.0 to 9300.0.17.0 NTLM authentication stopped working. I've tried the solution from the topic https://forums.manageengine.com/topic/ntlm-failed-redirecting-to-login-page-15-7-2017 but after replacing the files, it goes to an endless loop showing the message: NTLM Failed Redirecting To Login Page Now I cant login with the local account neither NTLM auth How do I fix this problem??
Unable to import CI 's from Csv file in order to update CMDB
Hi Team , My company recently brought Opmanager and Service desk plus and am responsible to update Ci's in CMDB in my team . I have gone all the articles of opmanager and tried to update CMDB from importing CSV file but getting following error . This is sample case on a test server , please help on this ? 1) [SDOrganization] Batch entry 0 INSERT INTO SDOrganization (ORG_ID,NAME,CREATEDTIME,DESCRIPTION) VALUES ('4','NA','1500557843586','Site created from CSV file import.') was aborted. Call getNextException
Software asset not available in CMDB
I have added a new software under Assets using the New Software tab. However I am not able to see that software in CMDB. Thhank you.
NIO Port has been changed from 8081 to 8082 since the default port is occupied
whats means this on my Servicedesk console "NIO Port has been changed from 8081 to 8082 since the default port is occupied"
Migrate from MYSQL to PGSQL
I am am in the middle of migrating from MYSQL to PGSQL, however I am having to migrate onto a new server and get one updated and then take over from the original. I was trying to perform this in a single maintenance window, however the restoredata.bat process cumulatively took something like 80 hours - I am unable to sustain this length of down time for a fundamental tool. My pre-production server has completed the restoredata.bat and is now 2 weeks behind the production server. If I was to stop
Restore Servicedesk data from bare metal backup files and folders
Hi, we have lost our main server which ran Servicedesk. We are struggling to restore the full server from the backup but we can get to the files and folders within the backup. Is there any way I can get the data off this Windows backup and somehow import it into a fresh installation of Servicedesk on a newly built server? Thanks Adam
unable to access Request since upgrading to 9317
Please help - since upgrading to 9314 to 9317 I am now unable to access the home page, requests, I can see the admin, solutions and asset tabs, but not the requests so I cant action any calls.
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