Domains and Sites
I have a ServiceDesk setup that includes two different domains. What's the easiest way to make it so that users of DomainA are requestors of SiteA inside ServiceDesk and users of DomainB are requestors of SiteB in ServiceDesk? Is there a way to simply set site to "DomainA" during the import considering there is no AD attribute containing "DomainA" that I can map the field too? Thanks in advance.
Requesters not being imported
hi, my Service Desk plus is not importing requesters. it can enumerate them but does not import them. tried different accounts and different domain controllers but no results. Here is my log. please any help will be appreciated.
Migrating service desk plus to a new server
Hi Support, I followed the instructions and tried restoring a backup from build 8217 to a new server with the same build 8217 However, the restoration process ended with this: Did I do something wrong? Please see the attached 1.txt file as requested.
Update ServiceDesk Plus from 9.2 to 9.3 error
I had ServiceDesk Plus version 9.2 compilation 9225.I successfully update it to version 9.3 compillation 9300. When I try update to latest build 9317 i get error (in attachment): Could You help me ?
Requests Tab Question - Drop down to select Technician and Group
This changed a few versions back now but we use to be able to just select Group in the drop down and not a Technician under the Requests Tab (Unassigned Tickets) so the ticket can be picked by anyone in the group. Now it requires us to pick the Technician too and we don't want to do that. What am I missing? Thanks for any help. Jerry
Mail retrieval error -
FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox We're running Exchange 2013 and have been using IMAPS for many years but over the last couple of days we can't retrieve emails from our mail server. I have restarted the Service Desk Plus server as well as the mail server but no luck. Attaching the logs here. Thanks for your help in advance.
Cannot Assign Technicians anymore...
We recently upgraded to 9314, That was problematic and not smooth at all so 9317 is on the back-burner til we figure out this. Since the upgrade I have not been offered the Technician field when attempting to assign tickets. I only see the Group dropdown. How can I restore the ability to select a technician from the assign dialog? Thanks Jason
Chat settings in 9317 not oppening
I cannot open chat settings in build 9317 It gives a error 404 How do I fix this?
Cannot login with NTLM after Upgrade to 9300.0.17.0
After upgrading from 9300.0.8.0 to 9300.0.17.0 NTLM authentication stopped working. I've tried the solution from the topic https://forums.manageengine.com/topic/ntlm-failed-redirecting-to-login-page-15-7-2017 but after replacing the files, it goes to an endless loop showing the message: NTLM Failed Redirecting To Login Page Now I cant login with the local account neither NTLM auth How do I fix this problem??
Unable to import CI 's from Csv file in order to update CMDB
Hi Team , My company recently brought Opmanager and Service desk plus and am responsible to update Ci's in CMDB in my team . I have gone all the articles of opmanager and tried to update CMDB from importing CSV file but getting following error . This is sample case on a test server , please help on this ? 1) [SDOrganization] Batch entry 0 INSERT INTO SDOrganization (ORG_ID,NAME,CREATEDTIME,DESCRIPTION) VALUES ('4','NA','1500557843586','Site created from CSV file import.') was aborted. Call getNextException
Software asset not available in CMDB
I have added a new software under Assets using the New Software tab. However I am not able to see that software in CMDB. Thhank you.
NIO Port has been changed from 8081 to 8082 since the default port is occupied
whats means this on my Servicedesk console "NIO Port has been changed from 8081 to 8082 since the default port is occupied"
Migrate from MYSQL to PGSQL
I am am in the middle of migrating from MYSQL to PGSQL, however I am having to migrate onto a new server and get one updated and then take over from the original. I was trying to perform this in a single maintenance window, however the restoredata.bat process cumulatively took something like 80 hours - I am unable to sustain this length of down time for a fundamental tool. My pre-production server has completed the restoredata.bat and is now 2 weeks behind the production server. If I was to stop
Restore Servicedesk data from bare metal backup files and folders
Hi, we have lost our main server which ran Servicedesk. We are struggling to restore the full server from the backup but we can get to the files and folders within the backup. Is there any way I can get the data off this Windows backup and somehow import it into a fresh installation of Servicedesk on a newly built server? Thanks Adam
unable to access Request since upgrading to 9317
Please help - since upgrading to 9314 to 9317 I am now unable to access the home page, requests, I can see the admin, solutions and asset tabs, but not the requests so I cant action any calls.
email alert issue
we have installed ServiceDesk Plus version 8.2.0 build number 8201. but having issue in generating email alerts. email configuration screenshots are attached kindly provide solution ASAP. regards, Muqadas.
My Application reverted to fresh installation after starting
Hello Everyone, I have set up my Servicedesk plus application nearly finish, I tried to stop/start on purpose but after restarting, all the configuration and changes were gone. It looks like a fresh installation. Could you please assist this Regards, Eric
SSO stopped working
Hi, Im having a problem with SSO. This was working perfectly fine then one day it just stopped working. I have tried all sorts to get this working. Ive tried creating a new account or resetting the password on the other account, when i try creating a new computer account it says: FAILURE :Unable to access the Active Directory with the credentials specified for the domain. Please check if administrator user name and password is configured for this domain from domain details page. I have gone to the
Lost PO attachments after moved attachment folders
Hi, I have lost my attachment files after have moved the attachment folders. Other modules than POs seems to be ok. Have any one experience this problem? Paulo SD+ 9.3 Build 9302
Site Field Does Not Update When Requester Is Changed
I reported this in a previous post but have not seen any response or acknowledgement of this bug: https://forums.manageengine.com/topic/site-field-should-have-more-controls. I have validated that the requester records are properly setup with the site information and if I go into the ticket and re-select the requester, the site field does not populate as expected. Here is the use-case that I have validated: email comes in and creates a ticket associating the requester email address to the correct
Resquest tab inaccessible after upgrade from 9304 to 9315.
Hi Guys, After upgrading SD+ from 9304 to 9315, I am unable to access the “Requests” tab. Every other tabs (Home, Changes, Solution …) works fine. Shall I restore?
Add Request API Syntax
I am able to add a new request via the REST API, but it is ignoring the date fields that I am passing in and just using current date/time. I'm using the format dd MMM yyyy, hh:mm:ss. Any ideas as to why this doesn't work? XML <Details> <parameter><name>requester</name><value>Smith, David</value></parameter> <parameter><name>subject</name><value>The subject of the request</value></parameter> <parameter><name>description</name><value>The description of the request</value></parameter> <parameter><name>callbackURL</name><value></value></parameter>
My Tasks Showing Closed Tasks
On the home screen under "My Tasks" it shows a list of tasks that have long been closed. Is anyone else seeing this with the newest release? Just started happening with 9.3 Build 9304
RequestCloseLink
Добрый день! SDP 9.1 Сборка 9118 При уведомлении автора о том, что заявка решена мы просим автора подтвердить решение. Столкнулись с тем, что для некоторых авторов гиперссылка не вставляется (ссылки нет, просто текст "здесь") Прошу помочь! С уважением, Дмитрий
Software licensing details inaccurate
Hi, We are currently trying to get our CMDB up to date with licencing, and we have come across a problem where the totals in the Software Details tab are higher than those in the installations tab, resulting in our software showing as under licensed even when we have available licences. For example, we have verified 118 installations of visio, and 194 licences purchased, however, the totals on the software details tab show 123 installations with 5 unlicensed. But when we go to the installations
\n and \r showing in POs post 9.3 upgrade
Have noticed that all our pre-9.3 entered POs in the system are showing \r and \n in Shipping Address, Vendor Details and Billing Address. Not sure why those are now showing as they previously weren't. Has something changed with those fields so that escaped sequences are now being shown literal? How can I go back and remove all the \r and \n from these fields, is it a dB UPDATE I should/can run?
How to merge two service catalog
Hi, Do you have any solutions to merge two service catalog? Thanks
How do I control the order of Check Box items in a Resource question.
Hello, Im trying to add checkbox items into a question. I wish other to be at the bottom However it comes out in a random order not related to order put in or not even alphabetical. Can you please help? Jonathan
We are unable to import ESXi hosts to add to our SDP inventory/assets
We are unable to import ESXi hosts to add to our inventory. We do NOT have VCenter and instead run standalone ESXi Hosts. We can manually scan them and a XML File is created, however we are not able import it. We can add our Linux KVM VM hosts just fine, however we'd like to import our StandAlone ESXi hosts as well for adding asset to the change controls, tickets, problems etc.
Please help me
Help, I can not start the server from the help desk and I can not see anything, I initially uninstalled the program by mistake, but when trying to install again I could not execute it, I really need help. Tells me that port 8080 is busy, so I change it as I found on some pages but the problem persists
How do I change a login username? (for a technician)
We just discovered the Service Desk Plus iPhone app and would love to get started using it. Unfortunately, quite a while back I used my Active Directory username, but did not have it authenticate against AD/LDAP. Now I can't log in to the mobile app because my username is the same as a directory username, so the app gets confused since it isn't multi-domain aware. Any thoughts on how I can change my username without changing any historical data? I imagine my username should only exist in one location
upgrade versio
whats wrong ... i would like to upgrade my version and i check this Your Version : 9.3 Build 9300 Latest Version : 9.3 Build 9314 [Details] then download this : ManageEngine_ServiceDesk_Plus_9_2_0_SP-1_0_0.ppm but when i run the upgade it say , its allready there the patch how can i be ? thanks \
passthrough auth fails
after upgrade to latest version of sdp passthrough authentication has failed below is exert from jesper.log 2017-07-01 02:00:55: NETLOGON: Bind successful 2017-07-01 02:00:55: NETLOGON: Session authenticated 2017-07-01 02:00:55: NETLOGON: Secure Channel encryption installed 2017-07-01 02:00:55: NtlmSecurityProvider: NTLM2 Session Security was not negotiated 2017-07-01 02:00:55: NtlmSecurityProvider: Acceptor negotiated NTLMv2 2017-07-01 02:00:55: HttpSecurityService: Domain\username successfully
Cant connect to mail fetching error.
Hi. Seeking help to connect to mail fetching, its keeps saying error to mail. We have: exchange 2013 on a windows 2012 server the servicedesk is installed on a windows 2012 I am confused about whish account I should use to connect with. A domain account or that mail account? see picture.
Upgrading from 9307 to 9314
Hello, Last night I tried upgrading our ServiceDesk software to the latest build. I performed a backup of the database and then when the Java UI came up to select the service pack file I downloaded from https://www.manageengine.com/products/service-desk/service-packs.html I get a message that says we are already on the most recent build. However in the about section of ServiceDesk it still says we are on build 9307. Any help is greatly appreciated! Thank you, Skylar
Custom Trigger Bug
Dear All, I understand that this was a bug with reference to Id SD- 62613 .But when ever the custom script is run it brings the error below. I am currently using 9.2 Build 9239. Do you think upgrading to the latest version would solve things as the custom trigger is a major requirement for most of our automation. Kind regards, Seruken
the server is not running, please help me
I have a problem to start the application, uninstalled it by mistake, but when trying to reinstall it has been impossible, try many times but the problem persists, the server is not started correctly and could not view the application again, please help . I tried as I said in a forum to change the port but I still can not make the application work.
How to Scan Esxi 6.5 or vSphere 6.5
I really don't want to scan the vm's that are associated with vsphere I just want to get the physical hardware information. I have tried this a few different ways and haven't had any luck. We have created a user in vSphere and gave it read-only permissions. We than added this user as a Vmware-Credential in the credential store. I have tried to use this user to scan the individual hosts as well as the vcenter server. I always get a "credential not configured" error. I really, really DO NOT want
Unable to edit assets in SDP
Dear Support, I am getting an error message "Loading Failed" whenever I try to assign an asset to any user or department. Is there any way to fix this? The DB is PGSQL and build is 9300. The log files are attached.
python scripts do not run
When we try to execute a python script from a custom trigger the message we get is “Return Message in Request Action Menu Invocation :: successfully executed”. However the script doesn’t work and from the logs we see these errors: 4:327]|[07-12-2017]|[SYSERR]|[INFO]|[92]|: java.lang.NullPointerException| [09:39:34:327]|[07-12-2017]|[SYSERR]|[INFO]|[92]|: at com.manageengine.servicedesk.actionplugin.workorder.WorkorderActionExecutor.handleReturnOperation(WorkorderActionExecutor.java:144)| [09:39:34:327]|[07-12-2017]|[SYSERR]|[INFO]|[92]|:
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