Hello everyone,

Our company is just starting to get moved over from a self created system to the Service Desk Plus application and it's taking us a bit longer than probably necessary for us to get set up with a quick ticket system.

I've recently been digging into this, and within service catalog or incidents, and I've been unable to get my templates to automatically pick the technician based upon the current user that's logged in.

For example;

If I David J was logged into SD+ using my AD account, would I be able to get SD+ to read my credentials from my log in information, then import it into my current templates "Technician" field?

Thanks for any help, and if I have posted into the wrong forum, please let me know.

Thanks again,