Template Fields Moving
It appears when we edit template, fields move them self to the bottom of the template in the requester view. We are currently running v9.0 build 9016. Editing; Requester;
Migration from PostgreSQL to MmSql
Hello, Our organization si currently using ServiceDesk Plus Enterprise Edition with PostgreSQL database. We have set up a new machine running Windows Server 2012 R2 and installed SDesk on it, using MMSQL database. We would like to import PostgreSQL data from the old machine to the MMSQL new machine. Is a conversion possible? Thank you
Scheduled asset scan failed
Hi, I'm getting a load of fails on recent scans and have got this within my system log. Exception on scanning workstation : workstation id : Any ideas what could be causing it? Thanks
backUpData.bat throwing error
Hi i am trying to run a backup before updating the software however i keep getting error. please let me know how to fix this? C:\ManageEngine\ServiceDesk\bin>backUpData.bat --trimmed Starting.... 24/07/2014 18:52:15 com.adventnet.servicedesk.server.utils.SDDataManager setStan dAlone INFO: Going to set the standAlone param as : true 24/07/2014 18:52:16 com.adventnet.servicedesk.server.utils.SDDataManager setStan dAlone INFO: Going to reset rootDir using server.dir 24/07/2014 18:52:16 com.adventnet.servicedesk.server.utils.SDDataManager
Mail spam filter not working
From 8xxx version, I'm using mail spam filter with rule: sender - not consist - @my_domain_name.com,@my_friends_domainname.com But Today, it's stop working. SDP 9014 I've got error in log: Mail Filter condition matched. Hence not creating a new request. How can I fix this error?
Service Desk goes off
Please need help, 3 days ago when I tried logging into service desk, I noticed that the drop down for which you select the domain your userID belongs to was missing, tried clearing cookies, and restarting by it didn't fix it. Yesterday, the application came back to normal without doing anything. Today I can't open the application at all, I have the right IP and port number but it still does display anything when you enter it, have used two different browsers
Search Issue in build 9016
We recently updated from build 8212 through the upgrade path to 9016. Our technicians add a reference to a book id and what page of book each request refers to: for ex. "8219/250" for book # 8219, page # 250. They used to be able to search for this example by typing "8219/250" (without quotes) into the search field. This no longer brings up any search results. They can search for 8219 by itself, but there could be a lot of pages in that particular book that have requests made for them. Is there a
The ServiceDesk startup hanging at "Application layer started.........................."
Hi, everyone. Need some help to handle the problem that happening at ServiceDesk startup. The ManageEngine ServiceDesk boot sequence stops at "Application layer started...", jvm allocating more and more memory and always consume above 30% of CPU time, but bootup process never ending. When I'm launching the "run.bat" SD starts up completely in 15-20 seconds, but some modules fails to start. =============================================================================== . JBoss Bootstrap Environment
Configuration LDAP
Dear All Please help me to configuration LDAP Authentication setting domain.thanks
Name discrepancy on Custom Widget section of Dashboard
Dear PitStop Team, I am experiencing an issue with the customizable dashboard section of ServiceDesk Plus. Currently, we have four custom widgets, but the fourth widget added (regardless of the order added) will automatically be labelled the same as the first widget. I have attached a picture to illustrate.
Service Desk Don't start after a hardware reboot
I 've Service Desk Plus over a Centos 6.5 I 'n doing test to install or not in production but when I reboot the server never can access the web page The requested URL http://172.16.4.46:8080/ was not found on this server. Apache/2.2.3 (CentOS) Server at 172.16.4.46 Port 8080 I try to start manuly teh service /etc/init.d/servicedesk start and sh run.sh but don´t strat Can you help me?
PO Associated Assets are Missing
Hello, When I go into any PO, and click the Actions -> Associated Assets link the page is essentially blank: This was working up until about 2 weeks ago. It seems to have broken for another technician, and now it is not working for me as well. I have tried to view the associated assets with multiple computers and with different browsers (Firefox, Internet Explorer, Google Chrome). We are using version 9.0 Build 9011 Thanks!
SDP 9.1 Searching in Solutions doesn't work as intended
Hello guys, When i use the Search function in the Solutions module, the results doesn't live up to what it used to do... Only 1 example: I have 2 articles about WIFI, in both articles is the keyword "WIFI" used. Yet i only get 1 article when i use a search on "WIFI", not both articles as it should be. It used to work ok. How can ik resolve this guys? I am using build 9001. With regards, Sven
Chrome certificate error
Hi, We use https protocol for ServiceDesk+ IE works ok. but Chrome display everytime annoying message. Is it possible to create sertificate with "more secure algorithm"? The site's security certificate is signed using a weak signature algorithm! You attempted to reach helpdesk, but the server presented a certificate signed using a weak signature algorithm. This means that the security credentials the server presented could have been forged, and the server may not be the server you expected (you may
FAILURE :Invalid request ID
when replying to calls in SDP, the email is sent back to the call requester but the call is not being updated with that correspondence. Instead it pops up a message saying X FAILURE :Invalid Request ID. The disks on our server are not full. I have generated the logs support file on our system . Dont seem to be able to post them on here ?
Pass-through Login with Windows Surface?
Windows 7 is our standard office OS, but we have one person who uses a Surface. I have Pass-through logins working fine for everyone except him. He logs into the network the same as everyone else but he still gets the login screen when accessing SDP. Are there any tips on getting it to recognize his credentials? Or maybe a change in settings is necessary on his end?
Problem search function request catalog
Hi, i have a question about the search function of the Request Catalog. We merged the Incident Catalog and the Service Catalog, and the users noticed us that the incidents cannot be searched through request catalog. The incident templates appears correctly onto their respective service category, but when they search for a template, the result shows only for service request. When the search is made through a tech account, the incidents shows up with the same search parameters (ex. printer -> "Request
VERY URGENT, We've Go live tomorrrow.
Hi team, I urgently need to know why status is not getting importing when I'm tryiing to import ticket's into the sdplus tool. all other details is imported correctly apart from the status.I've tried many time to copy and paste, even manually typing it more than 10 times. But it doesn't get updated correctly for 80% of tickets. I need to know this urgently as we are going live tomorrow and need this resolved by today. Thank you.
SLA Notifications Technician name auto removal
Hello everyone, Have a problem in SLA notifications. I've created SLA notifications and configured some Technician and support group into it. But after some day some technician names and supports groups are auto removing and again we have to do the same activity of adding technician and support groups into SLA notifications. Level 1: 6 Technician and 2 support groups After 6-7 days Level 1: 2 Technician only Please help to identify the gap. Thanks.
URGENT: Remove ROBO-Tech_ template from further use.
Hello, I need to remove the Robo-tech template from user and technician view completely. Please give me the query to perform this task as soon as possible. It's very urgent!
Notification bell
our notification bell has stopped displaying alerts for "requester replies". AS far as I'm aware, nothing has changed on the system side of things other than a reboot. Other notifications such as ticket assignments etc are being notified via the bell - it seems that only requester replies have stopped notifying. Is there a method/command to switch these back on ? many thanks ewan
Requester Details
Hi all, I’ve recently downloaded the Manage Engine Standard Software but seem to be having a few issues configuring the requester details. I'm a fairly new user so please bare with me. The first problem I have is although I’ve added ther additional fileds of Business Name, Address Line 1, Address Line 2 and Postoce into the ‘Common Additional Fields’ section. When I then go to ‘Users’, ‘Add New Requester’ the fields appear but in a random order? I want to be able to amend the ‘Add New Requester’
CI Type for virtual servers
Hi there, I've added a few of our virtual servers into our asset module and would have thought the fact that they are listed as having server operating systems in that they would be identified by the agents as being vmw servers that they would go into the 'Server' section of the asset module. They are actually going into the 'Workstation' section. Other than setting up a 'group' looking for the word server in the operating system I would have thought it would identify them itself as servers? Or
Dashboard issue
I used to be able to see a listing of all the technicians within the sites of my organization but now I only see myself only after upgrading to SDP 9.0. This is very frustrating for I have searched this forum and have not been able to locate a fix. Also, when I view All sites NTLM Failed Redirecting to login page is shown where statistics should be. Currently we are running 9.0 Build 9004. I do not plan to perform any updates until these issues are resolved as I cannot afford for any other features
HTTP Status 500 -
Hi, After I login. It get Http status error HTTP Status 500 - type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException java.util.Hashtable.put(Unknown Source) com.adventnet.servicedesk.home.util.LicenseReminderUtil.getDetails(LicenseReminderUtil.java:86) org.apache.jsp.jsp.HomePage_jsp._jspService(HomePage_jsp.java:1171) org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)
Asset query
Hi, I'm currently trialing the professional edition to see whether it's worth us upgrading to and have a quick query about the asset section. If I'm in the asset section by clicking on the Asset tab I can then see a button that says "assets in use". It has a figure next to it for example 42. I click on this and would expect to see all my 42 assets in use?!? It defaults to showing "resources" and only printers that I have as assets so will only show something like 12. Am I expecting something that
Cannot upgrade from 8203 to 8212
Dear Expert I'm trying to follow the migration sequence. My current version is 8203, I use the following file to upgrade to 8212, but it doesn't work: "ManageEngine_ServiceDesk_Plus_8_2_0_SP-0_12_0.ppm" It gives me this error: "The file that you have specified is not compatible with this product" What should I do ? Best Regards
service desk servlet api add work log
Helo. I try use servlet api, to add worklog my link is: http://servername/servlets/RequestServlet?operation=AddWorkLog&username=username&password=password&workOrderID=9118&workHours=1&workMinutes=10&executedTime=21 Jul 2014, 21:15:26 But is not success. Error: WorkLog cannot be added due to Time taken to Resolve or Start Time is mandatory field. I looked in the documentation but found nothing. Where is the mistake?
Everytime I restart my server are installed SDP. It cannot working when startup.
Dear SDP team I have problem with my SDP build 9008. Everytime I restart SDP it cannot startup automatically. I usually use start by Manual. First I must start startsdp.bat and very long time to startup until I start run.bat it working. I usually used startsdp.bat and run.bat together it will working. In services.exe managengine.exe is start. I don't know about service of SDP is other than. Could you have solution about this problem? Now I use this workaround. Thank you.
Service Desk Server not Starting
I am running SDP on my Laptop win 7pro 64bit. I have trouble getting the server to start. When I restart or shutdown PC after SDP can't start, I must run file "changeWebServerPort.bat" and change Port. Does anyone know what I should do in this case?
Cannot restore data to pgsql
Dear Expert I am currently using MESDP 8.2 with pgsql on win XP. The problem is when I stop SDP the pgsql also stops so the restoredata.bat fails. It says: no server running. Then I try to start db using: "startdb.bat 65432" It says: server starting C:\ManageEngine\ServiceDeskPlus-MSP\bin>LOG: skipping missing configuration fil e "C:/ManageEngine/ServiceDeskPlus-MSP/bin/../pgsql/data/postgres_ext.conf" LOG: could not create file "postmaster.opts": Permission denied What should I do ? Your help
Notification of resolution
After renew the license and upgrade the version to 9.10, the requester did not receive any email to notify on neither close or resolve of ticket. No problem on ticket be created and assigned to requester or technician. Working fine before renew / upgrade and manual email to requester is good as well. Thanks KC
Request by email not being assigned any site
Hi, I have setup my AD import to map the Site. That appears to work. My Default Request template has "Not associated to any site" When I email into ServiceDesk my request all have blank sites. How do I troubleshoot this?
ServiceDesk Service not starting
I have updated TimeZone using tzupdater. Now ManageEngine ServiceDesk service is not starting. I still can start SD using run.bat. But I need to autostart SD service. In wrapper.log i see an error STATUS | wrapper | 2014/06/26 15:59:06 | Java Service Wrapper Professional Edition 64-bit 3.5.15 STATUS | wrapper | 2014/06/26 15:59:06 | Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2014/06/26 15:59:06 | http://wrapper.tanukisoftware.com STATUS | wrapper
Pass-through Login Expiring?
A couple weeks ago we enabled Pass-through Logins and it works, so that in IE or Chrome we can go straight to the dashboard, bypassing the login screen unless we specifically "log out." We're rolling out SDP slowly, only a few IT people using it currently, all Technicians in the system. However, I'm seeing a persisent problem. A tech might go to the site and access all the features with no issues. But after filling out the Incident form, clicking the submit button they are asked to log in again.
Unable to delete duplicated assets with 'old' name
Hi All, Our license for maximum assets recently hit its limit. I noticed immediately that quite a large number of machines had duplicated themselves to old_1, 2, 3, 4, sometimes even to 20. I've tried to delete these assets, but the browser window times out after 30 minutes. I tried deleting one only, and this took a total of 20 minutes to delete one workstation. Im not too sure how long these workstations have been there for. Is there any way I can remove these workstations and stop future
Unable to resolve requests
When a technician resolves a ticket, the ticket gets re-opened automatically. Here is the workflow: Tech clicks the resolution tab. Tech enters the resolution and updates request status to resolved. At this point the tech gets an e-mail saying "Request ID :#### has been Re-Opened by the user." The request then goes back to open status. The user still gets the e-mail saying "Your Request with ID :#### has been Resolved." How do we fix this?
POP3/IMAP4 Exchange 2010 Fetching Issue
I've been banging my head on this one for too long. The skinny of it is that I am unable to get the mailbox to fetch. The SMTP works (or at least doesn't throw an error). I used these settings on another helpdesk software and it works. It states FAILURE: E-mail settings saved successfully. But error occured while trying to check connection with mail server - Problem connecting to mailbox. I have double checked the credentials and telnet into the server on 143 and on 110. I've attached my support
Error backup servicedesk on windows
HI, I have a problem when backup servicedesk. We use server 2012 and Database mysql. This is the details of error. Could you please help on this? What should I do to solve this problem? Thanks you in advance!!! Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support for further assistance to fix the below error and forward this E-Mail and support file(s) to servicedeskplus-support@manageengine.com Error Message java.sql.SQLException:
List of Variables
Where can I find a list of all the variables that can be used in the user surveys?
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