request assigning issue
Hello;
I have 5 Sites and 5 Support Teams.
Each site is assigned to a team
like that.
Site A >>> Team1
Site B>>> Team2
Site C >>> Team3
Site D >>> Team4
Site E >>> Team5
Each team member (technician) can see tickets created in the only his/her own site.
When a team member attempts to assign a ticket to a technician in another Team, other technician names are not listed in the drop-down menu; only other technicians in the same Team are listed in the menu.
So the ticket can not be assigned to someone else in the another team.
How can I figure this problem out guys? I'll be really very appreciated if u can advise...
Regards
Tirelibirefe