Attachment was broken in License Agreements
Hello,
we have a lot of license agreement with attached files. After installing 9000 update or, perhaps, 9004, attachments stopped to open. They still exists in filesystem, but when trying to open file in SD, receive: "The File was not found." It looks very bad, please help! Thank you.
upd: looks like SD trying to open file using path \fileAttachment\Apr2014\....., but files are located in Feb2014,Mar2014 and so on. Attachments for license agreements, created in Apr2014 - opens, but all others, created before this month - don't.
we have a lot of license agreement with attached files. After installing 9000 update or, perhaps, 9004, attachments stopped to open. They still exists in filesystem, but when trying to open file in SD, receive: "The File was not found." It looks very bad, please help! Thank you.
upd: looks like SD trying to open file using path \fileAttachment\Apr2014\....., but files are located in Feb2014,Mar2014 and so on. Attachments for license agreements, created in Apr2014 - opens, but all others, created before this month - don't.
Topic Participants
Dmitry_me
ServiceDesk Plus
Murugesh K
dwestness
Priya Kumar