HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

java.lang.NullPointerException

java.util.Hashtable.put(Unknown Source)

com.adventnet.servicedesk.home.util.LicenseReminderUtil.getDetails(LicenseReminderUtil.java:86)

org.apache.jsp.jsp.HomePage_jsp._jspService(HomePage_jsp.java:1171)

org.apache.jasper.runtime.HttpJspBase.service(HttpJspBase.java:94)

javax.servlet.http.HttpServlet.service(HttpServlet.java:810)

com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:162)

org.apache.struts.action.RequestProcessor.doForward(RequestProcessor.java:1069)

org.apache.struts.tiles.TilesRequestProcessor.doForward(TilesRequestProcessor.java:274)

org.apache.struts.action.RequestProcessor.processForwardConfig(RequestProcessor.java:455)

org.apache.struts.tiles.TilesRequestProcessor.processForwardConfig(TilesRequestProcessor.java:320)

org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:279)

org.apache.struts.action.ActionServlet.process(ActionServlet.java:1482)

org.apache.struts.action.ActionServlet.doGet(ActionServlet.java:507)

javax.servlet.http.HttpServlet.service(HttpServlet.java:697)

javax.servlet.http.HttpServlet.service(HttpServlet.java:810)

com.manageengine.servicedesk.common.filter.ResetThreadLocal.doFilter(ResetThreadLocal.java:26)

com.adventnet.servicedesk.filter.EncodingFilter.doFilter(EncodingFilter.java:162)

org.tuckey.web.filters.urlrewrite.UrlRewriteFilter.doFilter(UrlRewriteFilter.java:350)

com.adventnet.servicedesk.authentication.NTLMV2CredentialAssociationFilter.doFilter(NTLMV2CredentialAssociationFilter.java:34)

com.adventnet.servicedesk.authentication.NTLMV2Filter.doFilter(NTLMV2Filter.java:177)

com.adventnet.console.filter.IT360Filter.doFilter(IT360Filter.java:133)

com.adventnet.console.agent.ConsoleFilter.doFilter(ConsoleFilter.java:371)

org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:75)

note The full stack trace of the root cause is available in the - logs.