Hello;
I've a problem with email notifications.
We have several support teams and each team has several team members.
Depending on the users' site information, we collects requests in different pools which are dedicated to support groups.
For Example
Site A >>> Team1
Site B>>> Team2
Site C >>> Team3
When a user from Site A submit a request, a notification mail must be sent to Team1 members (not to all technicians).
How can I accomplish that?
Regards
Tirelibirefe