Need to update requesters access to view
How can I update hundreds of requesters to allow them to view all requests from their department? I see I can go to each requester/user and add them one at a time: but..how can I update so many requesters?
Query Report for Asset Change History
Dear Support, I need report for asset change history for tracking of Asset Movement, I have report which only displays the first user and assigned date. I need the report for complete asset tracking from first user towards current user. (Ex: 1st assigned,
Information not avaliable on CMDB
Hello, We used to have a workstations' information available in the CMDB, but after the update to the version 15.1 15100 we can't seem to be able to see it. And I don't know if it is related, but I got the following message when opened Service Desk (On-premise)
Masterclass 2025: Episode 8 - Building a comprehensive IT ecosystem by integrating third-party applications with ServiceDesk Plus [September 25]
Hi there, In the eighth episode of Masterclass 2025, learn to integrate ServiceDesk Plus with third-party applications used for IT infrastructure management to enhance your service desk operations. We will showcase how to promote effective communication
Account blocked
Hello, I have a blocked user account, but I can't find this user in the blocked accounts. Why? Sincerely, Eric
Rebuild Index
Hello, For some time now, we’ve had to perform frequent index rebuilds on the ServiceDesk database because WorkOrders are not being found through the search functionality. This issue is occurring with increasing frequency. Does anyone have a solution
On Premise - Teams Integration
Hi Is it possible to send outage notifications via teams if we enable on premise SDP integration?
Failed to send notification in ServiceDesk Plus
Hello everyone, In our tickets, when we try to send replies, we've been getting this error message since this morning: "Failed to send notification in ServiceDesk Plus." We haven't changed anything, but sending replies has become impossible now. Can anyone
How to Change the ESM Portal header Background Color?
Dear All, How to Change the ESM Portal header Background Color? Our current built of the Application is 14980. Regards, Wajahath Farooq
Supported SQL Versions
I was attempting to upgrade from 14980 to 15120 and was unable to due to MSSQL 2016 being required. Is this the newest version supported? Looking to prevent multiple upgrades to MSSQL.
Important notice for customers using ServiceDesk Plus integrated with Advanced Analytics
Dear users, As we have introduced several changes and enhancements to the request additional fields in build 14900, customers migrating their ServiceDesk Plus to build 14900 and later with Analytics Plus integration will have their Requests custom fields
Hide Resource Field from Submitted Ticket
Is there a way to hide a Resource field in the submitted ticket - the ticket the technician will look at? As part of another script to append text to resource questions, I added the highlighted section to try and hide the VM1_cpus Resource field and only
Adding Text to Rest API
I previously worked with someone to have text added to a resource question in the rest API. The solution given is working well as long as text is manually added by the requester. For example the following script: var current = $CS.getValue("RES_601_QUS_301");
After upgrading to 15120, 'SEND' is not working
When we try to reply all to a request via email and click 'Send', the page freezes and the email is not sent
Migrate from Build 15100 to 15120 error 1009 file in use but system does not provide PID
Can't see anything showing in use but fails to pass preliminary checks. Anyone else experiencing this?
Report on Multi-Select Additional Fields - ME Version 14.9 Build 14930
How can I report on a multi select additional fields for "Tags" but have the report group the tags per ID, and not multiple lines per tag with the same request ID? There are no errors or guidance in ME when I run the update SQL with the addition of below:
Internal Error (NullPointerException in InlineImageUtil) when creating a new ticket on a fresh installation (Build 15120).
Acabei de executar uma nova instalação do ServiceDesk Plus Versão 15.1 (Build 15120) em um servidor Debian . O aplicativo inicia corretamente, mas quando tento criar uma nova solicitação na interface web, recebo um "Erro interno". O arquivo serverout.log
After upgrading to 15120, 'SEND' is not working
"Bir isteğe e-posta yoluyla yanıt vermeye çalıştığımızda ve 'Gönder'e tıkladığımızda sayfa donuyor ve e-posta gönderilmiyor."
Browser tab icon change
Hello, I recently updated ServiceDesk Plus to 15120 and noticed that icon on the browser tab changed. Previously if I wanted to use custom icon, I simply copy pasted "favicon.ico" into ../ManageEngine/ServiceDesk/webapps/ROOT/images directory. It seems
Unable to make API Calls with Deluge Custom Function
Hello, I'm unable to make an API from a custom function using deluge. I'm able to get results with python and postman Getting error "Custom function execution failed" "Error due to- Internal Exception" Below, it's my code info changeID; url = "https://myservicedesplus.com/api/v3/changes";
Update Service Desk to versión 15120
Hello, When we try to update Service Desk from the version 15100 to the 15120 we get the following error: Is this update necessary, or we should wait for the next update in order to do it? Thanks, regards.
Spaces Module in IT Helpdesk
Could you please make the Space Module available in all type of ESM instances, for example IT Service Desk? We are really looking into unifying all our systems into ManageEngine products, and are almost there for all our needs except documentation of
Custom Module associate to Request or Project or PO
Hi, I want to connect or associate Custom Module that I created in SDP to some specific requests or projects or PO. What should I do? Thanks
Bug Report: Reports with Charts Cannot Be Exported
Dear ServiceDesk Plus Support Team, I am experiencing a critical issue in ServiceDesk Plus: reports containing charts cannot be exported to Excel or other formats. In many cases, the export process either hangs indefinitely, produces no output, or returns
Active Directory picture synchronized in ServiceDesk Plus?
Hi Everyone, We want our users' profile photos to be synchronized from Active Directory. Is there such a feature?
Requester delete own request
hi How can I set it up where a requestor (non technician) can delete or cancel their own request?
Attached HTM decoding
Hello, After the 15120 update, I've encountered a problem in opening attached HTM files directly in the browser. Please assist.
Secondary Email in a report
Hi, Team, In a report, how can you get information about a user's secondary email address, along with their primary email address? Thanks
Auto-trigger the User Survey report for scores below a certain threshold
User surveys are essential for measuring user satisfaction and driving continual service improvement. It is more crucial to notify key stakeholders of a negative survey response as it represents the user's voice and highlights areas needing attention.
Can we limit users from seeing certain Solution Categories?
Hello, I know we can make solutions public or private to requesters, but end users can still see the admin categories they don't have access to. Is there a way to limit that view? I've seen the discussion on this forum going back over a decade. Than
Unable to take the backup of ServiceDesk Plus
I am getting an error everyday, when backup schedule wants to run. The build is 15.1 Build 15120. Can you help please? Message Dear Admin, Unable to take the backup of ServiceDesk Plus, So please contact your database Administrator [OR] product support
Leased laptops
We lease our laptops from Dell and I create a contract in ServiceDesk to be notified when the lease is about to expire. A few updates back ServiceDesk removed the column for Service tags when you add assets to associate to the contract. We use the agent
Asset Acknowledgement on on-prem SDP
Hello all, I'd like to know if and when Asset Acknowledgement is going to be implemented in on-prem SDP. The function is available on SDP Cloud, but I can't see it on the Roadmap for SDP on-prem. Thanks in advance!
[Security advisory] Authenticated user privilege escalation vulnerability via insecure regex in URL paths in ServiceDesk Plus On-premises and AssetExplorer On-premises
Hello, This security advisory addresses the privilege escalation vulnerability via insecure regex in URL paths in ServiceDesk Plus which has been identified and rectified. We strongly urge all customers to upgrade to the latest version of ServiceDesk
Error REQ:2002
When try to upgrade ServiceDesk Plus free version 15100 to version 15120 shows this error: "REQ:2002: Unable to initiate migration due to inconsistent data found during validation in request descriptions, attachments notifications, and resolutions. Please
Upgrade Failure from Version 14.9 to 15.1 – Error REQ:2001
Hello, I've 5 instances of service desk 3 of them I've already update successful, but in one when i try to update from version 14.9 to 15.1 I receive the error REQ:2001: Unable to initiate migration because of inconsistent data in 6 trash requests
Exception while head logo
If I go to admin, portal settings, customize header: Can't update the logo.
Free webinar: Cut ticket noise and fix issues faster with ServiceDesk Plus + Endpoint Central
Hey there, It’s common for IT teams to face the same issues day after day: password resets, patch requests, and those never-ending ‘my app won’t open’ tickets. The good news is there’s a way to eliminate a lot of those repeat tickets before they hit your
Upgrade Failure from Version 15100 to 15120 – Error REQ:2002
During the upgrade process from version 15100 to 15120, the system encountered an error and the migration could not be initiated. The following error message appeared: "REQ:2002: Unable to initiate migration due to inconsistent data found during validation
Add a note in SDP after a fieldchange
Hi, I want to automatically add a note after changing a field. For example : When I chose the category to "Software A", then a note is added with the text : "go to : https://softwareA.com/" Best regards, Mark Flothmann
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