Asset Explorer Scan With IP
Hi in asset explorer when enable Schedule Scan, scan asset with CI name . but this is good when you have DNS server and all ci name config in dns server , so the scan show successful BUT !!!!! when you don't have dns and ci name is different with dns
SDP known issues inaccessible
Service: https://creatorapp.zoho.com/servicedeskplus/sdp-known-issues inaccessible.
[SD-93751] Maximum size of an attachment not work in Contracts, Purchase, CMDB
I changed the value from 10 to 70 mb But this error still pops up in Contracts, Purchase, CMDB.
ESM Request for all instances
Hi, We are going to look at using ESM for HR, IT, Facilities etc. How would we be able to create a 'global request' that each instance receives a copy of? For instance a new starter template, leaver template? HR, Facilities and IT need to receive these
SECURITY EXCEPTION in scheduler
After update from 11141 to 11204 the schedulers task does not work. Befor update it worked good In the server log I see: -------------------------------- [skip] [09:19:32:529]|[06-07-2021]|[com.manageengine.mdh.MDHFilter]|[INFO]|[58]: PORTALID : 1| [09:19:32:529]|[06-07-2021]|[com.manageengine.mdh.MDHUsers]|[SEVERE]|[58]:
On-Boarding
How would i go about getting a script that will take a template and once (either submitted by requester, or approved) will automatically create the AD account and/or office 365 account via AD Manager?
HTTPS Switch
We are going to be switching Service Desk Plus to https from http and had a question in regards to possible failures. if something were to go wrong during the switch and we cannot access the service desk application to revert it to http, what would be
How to connect Active Directory by Kerberos protocol
Hi, In my org for security reason, block NTLM protocol for connect SDP to Active Directory. Now I want to know if there is a way to support Kerberos protocol to connect SDP to AD as secure? What should I do? SDP v11.2.05 DB: MS SQL Thanks for helping
Adding a word document to request template
Hi there, I've been tasked with creating a request template and adding a word document that the requester will have to fill out in order to log the request. I can't see any way to add a document to the request from the admin/service catalogue. Am I missing something or is there a way I can do this? Thanks.
Field and Form Rules - Works for some users; not for others
Just a general question whether anyone has seen sporadic users completing Service Catalog work orders (like a New Hire) and field/form rules don't work for them, but another user has no issues using the same template. For example - New Hire - during the
Unassign Technician when request is reopened
Hi SDP experts, I have a simple need, however, I don't know where to configure this. Purpose: when a request is reopened, I would like other available technicians to notice and pick the ticket. What is think is required, is to un-assign the technician,
Load a second form based on user input
Hi I have a New Starter form for line managers to complete as part of the onboarding & this has a number of resources within it, e.g. hardware, software, systems access etc. If someone requires a Mobile Phone then this would create some different workflows
Rule Based Approvals - Form action to trigger an approval process
Hi Everyone. New to Service Desk Plus and very happy so far. But I am having an issue with figuring out how to make approval process be activated based on form content. What I'm trying to do: There's a template for Human Resources to submit a new request.
Hora
Buenas tardes,
Solicito de su apoyo ya que tengo diferencia en la hora en sistema.
Un ejemplo es que al finalizar un ticket lo cierro a las 19:05 hrs hora mexico, y se registra bien, pero al generar un reporte me muestra la hora con diferencia de 5 horas,
[SD-94611] Problem with scanning ESXi hosts
SDP 11.2 Build 11205 ESXi 7.0.2 I have 4 ESXi host and when trying to scan them, an error pops up. There is access from the server to the hosts. The credentials were entered correctly. I am attaching a log file.
CMDB API getting IP address using "Get CI details using criteria"
I am trying to fetch the IP address of several CIs using the API for a customer. The issue is that I cannot find the parameter needed to pass to retrieve the IP address of a server as an example. And when I try to retrieve a list of available parameters
Problem with VMware (ESX) scanning after upgrade 11205
After upgrading to version 11205 I can no longer scan ESXs using Vmware credentials. "FAILURE :Node discovery failed." No parameters have been changed since version 11200.
RLC: Text Issues in Notifications
v11129 - seeing a potential bug when editing notification templates in RLC transitions. 1. I copy text from a Word document into a transition stage (AFTER). Text looks good and colours appear correct. 2. I save the notification and then go back into
Display issues after updating Google Chrome to version 91
After update Google Chrome to version 91, this problem apeared:
"Pass-through" Authentication + 2FA
As I understand it 2fa is now required for all users and if I enable 2fa "Pass-through" Authentication stops working as intended. My intention for "Pass-through" Authentication was to allow internal users and techs to seamlessly access our support desk
Request status on Task Closure
Hello, Is there a setting somewhen I've missed where I can stop the Request being set to Resolved when the Task is closed? Many thanks, Lisa
Can we add automation to apply tags to requests?
We are running SDP 11.2 and are using tags to help report on requests in our different support groups. I am wondering if it's possible to apply automation in order to automatically apply tags based on business rules. For example, if a request comes
Can you add tags to a new template?
Is it possible to add a tag to a newly created template to search based on certain criteria?
upgrade test
i m using 9.4 built, but i want to upgrade it to latest version. before i update it, i want to test it to a new server. i dont want to shut down my server in production. is it possiable?
Change Management CAB Approval Levels
In the recent upgrade to 11203 the workflow editor in Change Management changed a lot. Where do we go to modify the settings regarding approval levels for CABs? We have multiple levels configured on a workflow and now we can't find the setting to modify
Changing CAB recommendation
Hello, When we move to the Approval stage of a Change, it automatically adds a CAB and emails them approvals. Is there a way to change the behavior to manually add a CAB rather than automatically? Thank you, Kevin
When will "Site" be a selectable field in "Field and Form Rules" ?
Hello - When will "Site" be a selectable field in "Field and Form Rules"? The free text field now is very cimbersome and makes updating very time consuming. Can you provide an ETA?
Asset Export / Removal
Our organization has decided to move to a different platform to manage IT and other asset types. Is there a known process to successfully remove all assets, agents, and relationships from ServiceDesk Plus?
How I can hide warning?
After install 11205 build I have next warning on the screen: But all this settings no possible for me. How I can hide warning without any settings ("Enable Force password reset at first login" etc)?
HRM feature
do we have this resourse management feature on Serviceddesk plus 11.2 standard version?
Custom Columns per View
Is it possible to have custom columns on a per view basis. For example, under the Open and Unassigned I want these 5 columns but when I switch to a custom view I want these additional columns? I've tried it but the columns stay no matter what view I'm
[SD-95451]filter
Recently updated SDP+ to latest version. Lot's of assets have additional fields and we can't search on them in de regular searchfield. So i go to the category, like simcard. Normaly i use a filter for field 'simcard number", but since that field is grayed
Get Data from body of Ticket Busness Rule
Hi, We have introduced a system that generates tickets into Service Desk. Unfortunately the system that generates them can only put the username that the ticket is coming from in the body of the emailed in ticket. The ticket will look like this. You can
Tying an Application/Vendor to a CMDB Server
I am looking for a way to tie a server to a primary application. for example, let's say we have servers: server1db, server2db, server1app, server2app. I'd like to define ApplicationX with details such as vendor, etc then assign that application to the
How to update to an CI attribute using api on a newly added device.
Hi, I am trying to update some attribute in cmdb CI using API. I am not able to update when the server is newly added from scan. However, if i manually edit the server, simply edit something and save it, then I can update using API as usual. Appreciate
[SOLVED] [SD-94099]Sites no longer in alphabetical order after 11201 update
After the update to 11.2 build 11201, the "Sites" and "Groups" drop downs are no longer in alphabetical order. No other drop down appear to be affected.
Mandate Field in Change Module
Hello, I'm looking at a way to mandate a the 'Outage' field in the planning stage. Any ideas?
Add a Router or Switch CI via API
Hello. I've used the below code to add a CI item. How would I use the API to add a Router CI - including host name, IP address, Site, and other parameters? I'd also need to set the SNMP credentials used to scan the IP address, via the API. The plan is
Request custom function - can it change request?
I am trying to do lifecycle query preprocessing using a "request custom function": I receive a request through the "get" ( positionJson = requestObj.get("item"); ). I process and do "put" ( positionJson.put(positionJson); ). If I repeat now "get" - data
About license renewal
After renewing the license, the technician was changed from 100 to 5. Is it possible to update with the same number of technician as last year?
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