site 24x7 integration with ServiceDesk Plus fails.
Hello All, I am trying to integrate my test service-desk plus instance with site24x7. I followed the steps mentioned in the Service-desk Plus. still after generating the client ID, client secret, and Code, I am getting the following error as shown in
Scripting in Task Template
Hi All does anyone know if you can script from the request details e.g. we get a task in to say we have a leaver, the request comes in from a generic account, within the details of the call is a line Name: XYZ I would like (if I can) to have a task template
Print a Ticket automatically (Network printer)
Is there a possibility that a ticket that is created will be automatically be printed on a network printer? If its possible is possible to define the field to be printed?
Set Due Date on a Task Template
Hi We have tasks that get assigned to the same support groups every month for Auditing. It's the exact same tasks to the exact same groups. What would be really nice is the ability to automatically set the task due date. Currently we create the ticket
Is it possible to reset the user_id in Servicedesk Plus?
Hi, I had run a query "select * from aaauser;" and realise that the user_id number is not sequential. Is there anyway to reset/set the id number Thanks
No more custom trigger notifications?
In business rules, custom actions to trigger notifications is no more supported. However, existing rules with custom actions to trigger notifications are retained where you cannot modify the notification details except To and cc fields. HI, I see in the
Barcodes
Hello, Does anyone use the barcode feature? If so, can you explain how you use this feature? I am having bit trouble understanding how to use this.
How to create a task from a web form ?
How to create a task from a web form ? can anyone share your process if using service desk plus for account creation ? Here is what i am trying to do create a task from a submitted web form for account creations and want to setup a sub task for roles
Create ServiceDesk instance which doesn't have assets
Hello--is it possible to create an instance of ServiceDesk that doesn't have assets? We want to make some instances for HR and Accounting and they have no use for assets, CMDB, contracts, etc.? Is it possible to disable these features for an instance?
Exporting Data but cant find reports
I am trying to foloow the directions below, https://pitstop.manageengine.com/portal/en/community/topic/export-data-from-service-desk, in order to export our tickets out of manage engine. I cannot find a reports button. Can someone please provide guidance
11.3 "upgrade"
I have a license for SDP after the upgrade to 11.3 I can no longer add devices with the agent. I installed DC as directed but all of my devices are not showing up in DC. Additionally the information that was in SDP did not carry over to DC on the devices
Draft Saving Time Limit
Good morning, I have had a request for a user to extend the time before a response saves itself as a draft. Is there a setting that governs how long until this kicks in on its own? Version: 11.2 Build 11203
Multiple Approvers for the Approval System
Hi, How exactly does the approval system work? Can I put in multiple approvers and either one of them can approve? Like an OR approval. If there are 3 approvers, only 1 is needed to approve in order for the request to get approved. What if I want mutiple
Someone deleted a task
Someone deleted a task from a project. There where a lot of work logs under it. and I want to recover it. Please advise Kind regards Tim Verduyn
How to add Change Approval Override?
Our company policy is that our CIO has the ability to override the CAB on certain change requests where the CAB has denied/rejected the request. I added a second Approval in the workflow and linked from the Denied node on the level 1 approval to the
Change Logo and Text
Anyone have an idea how to change the below logo and test i can do it for service catalog but not incident catalog cannot seem to find it anywere
Get CI details using 'Null' criteria
Hello, I am just trying to develop a python script to update Warranty Expiry Date for hardware assets. To update this field, I need to get CI names which has no 'Warranty Expiry Date' field is filled. How can I create a xml query to get those CI names?
Using requester groups
Hi! I need customising forms assigning and forms viewing depends on requester group. How can I do this? I cannot see any requester variables, where I can find requester group.
[SOLVED] Hide Request Catalog
How can i hide the Request Catalog in the sub header?
Import Active Directory
Hello!
I'm trying to connect domain authorization, but I keep getting an error.
Unfortunately, I could not find a solution on google and this error is missing on the portal.
Attached 2 screenshots, the first screenshot describes my steps to fill in the
Converting Ticket to a Task
Hi I was wondering if its possible to convert a ticket to a task ? or use webform to auto create a task ? any idea ?
Script to add a comment to the history
I want to force the technician to add a comment to the history file of a ticket when they change a specific user defined field. Is there a script to do this? Maybe opens the ADD NOTES window?
Change can't be associated with a CI unless CI is Asset, Business Service, or Technical Service
What's the point of building a CMDB if you can't associate a change against a CI (unless CI is an Asset or Service)? If you have 10 services depending on a CI (e.g. a VM), I want to register a change against that CI, not against the 10 services. Have I missed something? I hope so! The CMDB seems of no use without this feature. Thanks.
Add Request Task Worklog - API REST
Hello, I am trying to add a work record on the task with this service: api / v3 / requests / {request_id} / tasks / {task_id} / worklogs I am using the next request: { "worklog": { "owner": { "id": "22806", "name":
¿Can I send email ticket notifications using two differents email accounts?
Since a few months ago we are testing the ManageEngine Service Desk Plus App at the company that i work, the app works properly and we don't have any complaint about it. However, we have two differents business units, with two differents domain controllers
include a Flag to show recently updated request
It would be greate if SD could include a flag to show that someone had updated the requst recently. This will help to improve productivity as we could zoom-in the check the new update instead of going through all the outstanding request one-by-one.
api/v3/changes API does not return all the changes, returns an error
Hello, I am calling "api/v3/changes" API and expecting to get a list of all changes but getting following response { "response_status": { "messages": [ { "status_code": "500", "type": "failed", "message": "Error when performing required operation." } ], "status": "failed" }, "list_info": { "page_number": "1", "start_index": "1", "sort_field": "", "search_fields":
[SOLVED] [SD-96511]Business Rules NOT working if ServiceDeskPlus is emailed!!!!
Hello - We have discovered another issue with the 11301 Build. If a Requester emails the system directly to initiate a ticket, the ticket is NOT routed to the Site where the Requester is tagged to. Instead, it's logged in the system as "Unassigned".
Able to close a project with open tasks / milestones?
We have found that that it is possible to close a project that still has open tasks or rmilestones. Is there a way to implement closure rules for projects to prevent that from happening? We are using SDP version 11.3 Build 11301
Business rule and email domain
Good afternoon. Tell me please, how to create a business rule so that all incoming emails from outside domain (for example @mydomain.com) to SDP request are automatically assigned to the site my_site_name? I create a new business rule. Criterion: criterion:
With previous notification method removed from Business Rules as of 11300 Build, we need to manage seperate Custom Functions for each Site?
Hello - I'm still trying to understand why SDP removed the native notification ability within a business rule, but I digress. Going forward, I was able to create a custom function to achieve my business needs. However, do I now need to manage a Custom
"Days Overdue"
Good morning everyone. Had a question. Is there a way to capture how many days a ticket is overdue? Whether is it through reporting or if we can add something to our ticket template? Also, if possible, we would like to see how many days until it is
Update process very slow
Is it just me, or is the update process excruciatingly slow? I kicked off an update at 7:30 this morning expecting that to be plenty of time for a 9am start, but its still going at 9am at 30% done!
Faster and simpler way to create internal tickets.
My question is: Is there any way to create internal tickets, without having to navigate through the services catalog and filling the forms?
ServiceDeskPlus requiring DesktopCentral
Just did my upgrade last week and have had problems ever since. My asset inventory is no longer correct in SDP and now have to navigate to DC to see the correct info. To add insult to injury my attempt to contact support has resulted in being hung up
Date format + DB Schema
Hi Team, I have following 2 questions 1) I am creating the report and need to include this column “Status Comment” there is no delivered column when I am creating the report. In which table Status comments are stored. Please see the screen shot
Setup ServiceDesk Plus with DataCenter (DC) and Data Recovery (DR) environment
Hi All, upon checking on the addon license provided for failover in SDP, all the configuration needed to be on same network. But how to confirm when we want to implement SDP in DC and DR with different network? please share the information if someone
Defaults SLAs - changes updated in 'Copy Default settings option? Build 11301
Hi Folks - I need to update the "Default" SLA's I have configured but I do not want those changes updates in all of rhe Site I have conrfigured with "Copy Default Settings" checked off. Is this possible? Will the SLA changes ben propgated ot these sites?
Closing Tickets using Forms that meet criteria
Hi there, I have a scenario where if a ticket meets certain requirements, I need the ticket to be closed with an email reply. For example, out of a list of applications, if the user chooses a finance application, I want to close the ticket and send an
[SD-96511] User site does not populate
Since upgrading to 11300, when a user emails a new request in, their site it not populated. Actions taken: - Re-synced users from AD - Edited sites to update site settings. Also taking away the cab selection for CRs, imho, dumb... The fact that I have
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