error message
When i try to scan some of the computers on our domain i get this message: -------------------------------------------------------------------------------------------------- FAILURE : No response received from workstation while connecting. Please report the problem to the system administrator, with the Error Code - 1133367606016. -------------------------------------------------------------------------------------------------- Now these are laptops with a wireless connection, but they all log into
ManageEngine ServiceDesk ver.5 expiration date
Attention ! Your AdventNet ManageEngine ServiceDesk Plus License is about to expire in -13117 days. Renew your License before Cz, 01 sty 1970 :?:
domain scan i V5
I can't get the domain scan to work in v5, this is just xp2 sp2 computers. If I install the v4 it works fine, I have changed the "Allow remote administration exception" Like a say, it works in v4 but not in v5. If I turn the firewall off in the xp computers it works, but this is not an option. Any Idea`? Regards Daniel
use of company logo
in the settings panel of admin tools, it is possible to import and use a company graphic for the login page... I downloaded a temporary image to see how it looked and now I am trying to replace that with our modified logo designed to fit the size limitations.... I go through the steps, locate the file and click import, the screen refreshes and the image does not change I am running a 5 tech registered version of SD+5 thanks
Turned on active directory authentifaction in 5 before...
Turned on active directory authentifiction in 5 before I got user imports to work now I can not log in as administraror even when choosing none fro domain :?
Some ideas
Dear Supporter, Could you add one component, with example name "Problem", in ServiceDesk. Every time helpdesk in my company go to user PC, they can log all problems in user PC so we can get report every month or every year, with: - How many PC got problem? Why? - Who usually got problem? Why? - Who is the better helpdesk support of month, of year? - comthing more .... So we can control IT system better. I think it's important. One more things, Request component is good. But could we add one more
Service Desk on DMZ
Would like to know can this application be ran in a DMZ Environment where I have several different clients that will need to input there helpdesk/service request online. All the clients are located on different networks. Basically does this application have to be loaded locally on the network can it sit outside the network and still receive request from outside clients.
Leased assets
Hi, is there any view for the future for the possibility of having a system of clocking PCs in and out, for example: people going on mission and that borrow a laptop or projector for a determined amount of time stated when the request was placed. and some sort of compatability with a barcode reader for inserting S/N and also for clocking in and out or searching the inventory DB. Hope this is not too confusing.
scanning unix workstations using ssh instead of telnet
Hello forum is there a possibility to scan unix based machines with secure shell(ssh) instead of telnet? the reason is that on our unix based machines, the telnet prog is not available because of security reasons. Greeting, Hans
unable to start SDP
hi support, i have downloaded the installation file and successfully installed it at one of my customer site. During startup, it failed at the application layer. going thru previous discussions topic, i found issue which is similar to mine. log file exactly lokk like this: INFO | jvm 1 | 2005/10/24 17:32:50 | percentage 79 INFO | jvm 1 | 2005/10/24 17:32:51 | percentage 80 INFO | jvm 1 | 2005/10/24 17:32:52 | percentage 81 INFO | jvm 1 | 2005/10/24 17:32:53 | isServerAlreadyRunning false while testing
requestors info added to sdp
is there a way we can stop sdp from automatically adding users to the "requestors" list when the techs enter information based on an issue via phone call?
ntlm-auth'd requestors? and nt4 domain pull/sync?
Hi, Just setting up SD+5 so not used it properly yet - used opmanager for a while, great product! forgive me if i'm asking stupid questions.... Is it possible to configure SD+5 to authenticate a user/requestor automagically using ntlm in my nt4 domain? Failing that, is it possible to have a requestor page that allows users who are un-authenticated to servicedesk submit requests? Maybe identifying themselves from a combo box or equiv.?? What I want to do is have a link on our intranet that users can
Feature Suggestion: highlight updated tickets
It would be useful to have some way to know when a ticket has been updated. Currently with the version we are using (4) if a user responds to an email in order to update the ticket, we don't know they have updated it unless we go in and look at the ticket, which can be a problem when there are many tickets! Thanks!
Deleting software
I am wondering if it is at all possible to delete software that is not being used by any machines when service desk says that it cannot delete it. For example, I uninstalled a program on one of our systems, then service desk says 0 computers have it installed but wont let me delete it from the list. Thanks
Add a technical (enable login) in SD Plus useActive Director
Can you pls tell me how to add a technical (enable login) in SD Plus use Active Directory Authentication . When i integrated SD Plus with my domain,( imported all users ) and then any technical I added could not login. ( My English's bad :))
Open Requests layout
Is there a way (or will there be a way) to change the way the Open Requests is laid out. Currently you get Title, Requester Name, Assigned to, DueBy, Status, and Date. I'd like to be able to add the Location or any other heading and/or remove other headings. Is this possible, or will it be possible in a future release?
add attachements to existing jobs
Hello I was wondering if there is a way of attaching files to open jobs. I have looked at adding attachments through the add notes screen. Screen shots are not always available at time of logging the job and it would be really handy if we could have the ability to do this after a job is oppened. cheers.
Can you Email KB articles?
Does this work?
SQL Server
Can you tell me if SD+ 5 now runs on SQL server. I know you where working towards this a couple of months ago but have seen no mention of this... Thanks
Modify Inventory Assignment
Was wondering how to modify the list of departments shown under the Assigned To category under the Inventory feature. Appears to be multiple listings of departments showing when assigning scanned systems.
More departmental control
Feature request to be able to have more departmental control in V5. Specifically: 1. Departmental Announcements - Announcements can be assigned to a specific department so when the user logs in, they do not see items that do not pertain to them. An "All Department" announcement would also be needed. 2. Managers - Assign a user as a department manager. This user would be able to view all requests from their department only in the user portal. 3. Departmental Solutions - Like announcements, the ability
AD intergration
Hi, I was wondering if you were ever going to think of implementing some sort of interoperability between SD+ and AD meaning you would be able to update all user info via SD+ and it would reflect in AD and vice versa. Maybe ADSI scripting would help you guys. Hope this is a useful suggestions to you guys. Best of luck and thanks for the great work.
Contract - Unable to view attachment
I have attached a PDF document to a contract in SD5. When I try and view it Adobe gives me an error that the file does not exist. The URL path is http://<sd+>:8080/workorder/FileDownload.jsp?FILENAME=ted.pdf&module=Contract&ID=1 Damian
Service Desk integration with O.M. in DMZ
Hi, I would like to run with Service Desk in my DMZ so my remote users can access it to create tickets etc. But I would like to integrate it with OPManager which sits inside my network, because a firewall separates both and I don't want to open up ports into my network how can I do this? Here's my network Internet | Firewall | Service Desk (DMZ) | Firewall | OPManager (My Network) thanks Dave
Cannot add the link for OpManager in SD+ 5
I have upgraded the SD+ to v5, but I cannot found the Add-On page which mentioned in v4's manual. and I cannot configure OpManger 5.6 to connect SD+ v5. I have checked the server IP, username & Password for a few times already. The error message as below: "Unable to fetch values from ServiceDesk Plus, The server might not be running or the network traffic may be too high." Thanks & Regards, Elton
Does SD+ work with Lotus Notes
I'm evaluating SD+ at the moment. Can you tell me how I incorporate Lotus Notes within the mail settings. thanks
Reports - Sub Categories
Would it be possible to show the full sub category path in reports. Example: we have a category [ Software ] sub category [ Trial ]. When we produce the report only Trial is shown as the category which is not stricly correct. Rgds Damian
Big problem with technicans
Hi i cant add techniancs into Servicedesk 5 i only get this error message FAILURE : Error while saving the Technician Details. Please report the problem to the system administrator, with the Error Code - 1.132.915.324.883. X i have tried to change the cos. /F
Add Notes
It would be really great if we could add attachments to notes on a requests. We tend to use the notes as on going update of the request. Sometime I need to pass information to the requester of the technician involved and this would be and ideal way of sending those details. Any chance you could add this to your evergrowing list... many thanks
How to scan child level OU in AD
Hi, My organization has forest level AD. In that we have tree with region name and OU with country name and then we have OU with unit level. But when I mention my regional level OU it only display the object belongs to it. It doesnot so the Child OU. When I try to scan by giving child OU it gives error. "General faliure while perfoming action" Thanks with regards, Umesh Sharma
Problem with technicans
I have problem to add login details f�r technicans, when i check the box i get a script error /Fredrik
Ou domain scan fails with general failure error
When I try to scan computers from domain, I get general failure error in domain scan wizard. This error is present when I put domain controller name in settings page. Account is Administrator account with all rights. If I don't put DC name, I will get list of all computers without any problem, the domain wizard will not even start. This is a great problem, as I was waiting eagerly for a possibility to choose OU's as our domain is composed of three different companys, and I don't want to scan their
Backup & Restore
Hi, I'm in evaluating the product for my organization, though application seems to be very mature and performance is too good. I've only concern if my machine get crash and as per provided tool , i've the backup ( Dat file), how can i use back the same old setting with my newly installed computer. In otherwords how the backup and restore works for this system. Thanks, AB
v5. Summary Reports
For testing I had made 2 requests today. From me to me. Both have closed status. All reports from "summary reports" section shows ... nothing... Table view is correct. Rows is correst, columns is correct, but each data cell shows "-". All other reports works fine.
v5. Internationalization bugs
1. Import form AD shows ??????? signs 2. If I translate something to my langauage and make Backup and Restore, all my translations will be as ???????? :) 3. In Request I can't choose Due Date. All months names in my language. When I trying to choose Due Date it's shows in English and after saving contain nothing :(
Does ServiceDesk support DNN (Dotnet Nuke)
Hi, Would like to connect user accounts to my current customer-list wich is already stored on SQL database, this is for external support. Does your application support Dotnet Nuke? Regards, Huge fan from Nordic
Currently running SD4 and want to restore to 5....?:
We are running SD4 and are wondering if we downloaded 5 and restored a SD4 backup would that import our history and settings? Just trying to find workarounds while the SD5 upgrade is being developed. I am also curious if we can contract you for custom features like password reset from the client login..ex.. Thanks again, Robert Giannini IT Director 954-255-1757 x 200 www.Giaspace.com www.Giaspace.com/store :?:
How do you you access the program from a workstation?
This is a silly question, but forgive me as I am not used to web based applications. I have installed the trial version and am extremely impressed with the product. So much so that we are purchasing it in the next week or so. My problem is that I have installed the application onto one of my Windows 2003 servers and it runs perfect on the server. If I try and access it from a workstation it gives me the login screen but then comes up with HTTP Status 400 - Invalid path /homepage was requested I know
unable to view mysql tables
Hi, As i was thinking build another application using the data that resides in the current mysql database (which in my case is this path C:\AdventNet\ME\ServiceDesk\mysql\data\) in SD+ I have been trying to view the tables inside but it always says fields not found.. anyone know where the data is stored?
Technicians as Administrator
Hello everybody, Could someone tell me what the follow error message means? "FAILURE : Error while saving the Technician Details. Please report the problem to the system administrator, with the Error Code - 1.132.919.984.285." The error is displayed when I try to add a technician in administrator role. Thanks a lot
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