Making Closure codes mandatory
Hi, Is there anyway we can make the close request screen mandatory? This is the screen where you mark the radio button to say whether the requester has acknowledged the resolution or not, chose the relevant Request Closure Code and add any comments, at the moment the screen can just be bypassed and as this holds important information that we report on (particularly the closure code), we would rather this could not be bypassed. I cant see anyway to do this from the front end, there isn't an option
Check to see if a login name already exists when a field is filled in
I'm after a script that checks to see if the text entered into a field already exists in the "login_name" field under "api/v3/users" If there is a match, I want the field to be updated with text like "USERNAME ALREADY TAKEN" Is this possible?
Last Conversation Details - Not working?? 14101 version
Hi, We are testing version 14101 and have noticed that the new notification parameter ($LASTCONVERSATIONDETAILS) does not seem to be working. Steps: 1) we create a new test ticket 2) we reply to ticket (from an external email address as a non - technician)
How to download Microsoft Outlook: Add-in for SDP in local
你好 如何在本地下载 Microsoft Outlook：SDP 加载项 谢谢
Java Licensing
Hi, We are using the free version of ServiceDesk. Just wanted to know if the JRE that is included with the ServiceDesk needs to be licensed separately. Thanks in advance
Secondary email fields are being over written
We are in the process of changing domain names and were using the Secondary Email field to allow users to create tickets using the new domain name. I had updated all the user records, however the AD user synch deletes the Secondary Email field. Can this
Servicio detenido.
Buenos días, estimados. Mi nombre es Esteban Schmidt, de la empresa ECOS SRL tenemos el servicio de ManageEngine ServiceDesk, la versión free, la misma la tenemos instalada hace bastante tiempo en un servidor virtual… ese servidor virtual lo van a dar
API Help using search criteria
Hi, We're using v3 of the API and I need help with the below. I'm trying to return all closed tickets from the previous day per technician: { "list_info": { "row_count": 200, "start_index": 1, "sort_field": "created_time", "sort_order": "asc", "get_total_count":
additional fields in project milestones and tasks
hi i was wondering if its possible to add any additional fields to project phases or tasks. we were discussing with to makes some reports about our projects but we couldn't find an option to make additional fields for this work and if you guys want to
How to search conversations? Or find an audit log of all emails received into servicedesk?
Hi, We received an email from a customer on 15/03/2023 at 3:54PM, and another on 16/03/2023 at 3:03PM. I can see on M365 Exchange that these were successfully resolved/delivered from the relevant inbox to our servicedesk inbox. From there, I can't find
Ability to use AD Group for User Group
I'm looking for a method to create a SDP User Group that takes its members from an AD Group. Is this possible? While we have our users being synchronised from AD, at the moment the only way I can see to dynamically specify the users of a user group is
Both Request Assign and Request Resolve Send Two Email Notifications To The Requester(Which is redundant and spammy).
When you assign a ticket to a technician, the requester will receive two emails. "Your ticket has been assigned to a technician" and "Your ticket has been updated" In the notification rules, If 'notify the requester when a technician is assigned' is selected
Is it no longer possible to use Oauth without having a redirect URI?
Oauth has been working fine for about a year. Unfortunately the secret expired in azure. I update the secret but email no longer works. checked the app registration settings in azure and almost everything is blank to include permissions. No idea how it
Start a Request Custom Function with a Request Custom Menu
Hi I have created some Custom Functions with a Deluge Script. Now I'd like to run this script within a Request Custom Menu. If I create a new menu I only can choose Excecute Script or Execute Class. What do I have to fill in to start the Custom Function?
Is there a query report that we can pull users who are disabled in active directory?
Among the users in servicedesk plus, there are also users that are disabled in the Active directory. is there a query report where we can list these users?
Access to Asset lists
Can we setup read only users that can see only the Asset lists?
Which PostgreSQL DB table contains secondary e-mail ID record?
Which PostgreSQL DB table contains secondary e-mail ID record?
Does anyone know how to find an EXACT match for an employee ID using the ServiceDesk API?
We're using BASH scripts and the CURL command to interact with the API. We are running into an issue where the API is returning multiple users with a given employee_id. For example, we input 1482 as the employee_id and the script returns a user with an
API V3 Sending emails
Hello, Is it still supported in api v3 to send / reply to requests via email? If it is, can I ask for more information about the api in this regard? My V 14.0 14001 Best regards Jarosław
Email Replies
Our requesters communicate almost exclusively via email and do not log on to the service desk to view or edit requests. When technicians reply to the requests, also via email through Outlook or mail on their phones, the reply is logged in the ticket in
Change Subject ticket ID?
All our ticket go out as "##RE-101504## Subject" Anyway we can modify RE? to be something else? We have a few instances and would like to differ them.
SDF-93488 - Associating More Than 25 Changes to a Project Update
Good afternoon, is there any update on SDF-93488 for adding more than 25 changes to a project? I'm not seeing anything about it on the official roadmap. Thanks!
telegram notifications of edit requests
There is a solution for telegram notifications when a request is created, https://pitstop.manageengine.com/portal/en/community/topic/telegram-notification-of-created-requests. Tell me, please, is it possible to send notifications to telegrams when editing
[EMS] Assign technician from different instance
In our HR instance we have a need to assign technicians from our IT instance for certain tasks. However, I can only see the technicians from the HR instance in the assignable groups. Any idea on how this can be accomplished?
Add Requester Name on Subject using Custom Script on Business Rules
Our client would like to add the Requester Name on the Subject once a service request is created. We suggest to create this business rules however, we don't have any script to execute this. Do you have any script on this?
New Install
Hi All Newbie here - looking at using ServiceDesk Plus - have ConnectWise - too complex not premise based. Downloaded trial version - installed on Server 2016 Standard with MSSQL installed running perfectly. Tried to install ManageEngine ServiceDesk Plus
Hide "Request Details" on request
Hi. Is it possible to hide the "Request Details" or fold them up? It is a lot of info I don't always need to see and I find it disturbing for the view.
Proxy Settings
The message : Check the application server internet connectivity or verify the configured proxy settings. Click Here Remind me later Constantly comes up since one of the recent upgrades. I don't use a proxy at all, so how would I turn this off?
[SDF-50011] Preventive maintenance: Periodic Schedule
Hi I am having difficulty in understanding how periodic schedule option in preventive maintenance works. I want to set a preventive maintenance task which starts from next Monday 3:00 PM and repeats every two weeks at the same day and time. Do I need
Cannot enable local authentication and/or reset password
Hi, Interesting issue... my DC is down and i can't log in into ServiceDesk Plus locally. Yes, i've tried all solutions listed her on the forum including this command: update globalconfig set paramvalue='true' where parameter='Enable_LocalAuthentication_Login';
Automating Response Time SLA
Has anyone figured out how to configure a script or business rule to meet the response time SLA? I am trying to define a workflow which allows the response time SLA to be met when a ticket is assigned to a technician. I do not want the technician to have
Disable rich-text editor
Hi to all How can I disable rich-text editor?
Latest stable build?
Greetings I would like to know which is the latest stable build of ME SDPlus. At this moment I'm at build 13010.
Limited available field in SR form
Hi, I am trying to customize SR form but only limited field showing at the left pane (Screen1.jpg) for me to choose from. Even my own UDFs not showing out (Screen2.png). Did I missed out something? Thanks.
[SD-102314] URGENT : Upgraded to 13008 but now everyone (Techs & Users) unable to login !!!!!!!!!!!!!!!
Hi All - We upgraded to the lastest SDP version and now no technician or users can login. I've attached the server log here. It's claiming incorrect username and/or password but it's simply not true. Does anyone have any ideas? I also see many *.lck files
script to add or replace text on incindent form
I need a script for the form on load rule, to select the field name and rename it in the following way: text field category in business unit text field subcategory in technological line text field item in technological position sorry for my bad engl
API call to delete a conversation ID?
I've tried these, but they return an 'Invalid URL' error. requests.delete(URL+'/api/v3/requests/'+ID+'/notifications/'+convoID, headers={"authtoken":KEY}, verify=False) requests.delete(URL+'/api/v3/requests/'+ID+'/notifications/'+convoID+'/move_to_trash',
Status change "Open" to "Assigned"
Hi Team, Is there any way to do a configuration where whenever a ticket Pick up/assign to a "technician" the status of that ticket will be change "Open" to Assigned" automatically? Thanks Mostafiz
Assign requests of the users of a site to their own technicians
How can the requests of the users of a site be assigned to the technicians of that site? Please consider this scenario: a Company have 50 sites Site A have 10 users and 1 technician (John) Site B have 5 users and 1 technician (Kim) and...up to the end
unassigned ticket
I have several tickets that appear as unassigned. but I don't know why, it tells me that the system made a change. How do I know why the change occurred?
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