Latest stable build?
Greetings I would like to know which is the latest stable build of ME SDPlus. At this moment I'm at build 13010.
Limited available field in SR form
Hi, I am trying to customize SR form but only limited field showing at the left pane (Screen1.jpg) for me to choose from. Even my own UDFs not showing out (Screen2.png). Did I missed out something? Thanks.
[SD-102314] URGENT : Upgraded to 13008 but now everyone (Techs & Users) unable to login !!!!!!!!!!!!!!!
Hi All - We upgraded to the lastest SDP version and now no technician or users can login. I've attached the server log here. It's claiming incorrect username and/or password but it's simply not true. Does anyone have any ideas? I also see many *.lck files
script to add or replace text on incindent form
I need a script for the form on load rule, to select the field name and rename it in the following way: text field category in business unit text field subcategory in technological line text field item in technological position sorry for my bad engl
API call to delete a conversation ID?
I've tried these, but they return an 'Invalid URL' error. requests.delete(URL+'/api/v3/requests/'+ID+'/notifications/'+convoID, headers={"authtoken":KEY}, verify=False) requests.delete(URL+'/api/v3/requests/'+ID+'/notifications/'+convoID+'/move_to_trash',
Status change "Open" to "Assigned"
Hi Team, Is there any way to do a configuration where whenever a ticket Pick up/assign to a "technician" the status of that ticket will be change "Open" to Assigned" automatically? Thanks Mostafiz
Assign requests of the users of a site to their own technicians
How can the requests of the users of a site be assigned to the technicians of that site? Please consider this scenario: a Company have 50 sites Site A have 10 users and 1 technician (John) Site B have 5 users and 1 technician (Kim) and...up to the end
unassigned ticket
I have several tickets that appear as unassigned. but I don't know why, it tells me that the system made a change. How do I know why the change occurred?
Task Template - Automatic Scheduled End Date
Hello When I'm setting up a Task Template, I'm looking for a way to set the scheduled end date within the task so that I won't have to manually set it for each task launched. Use Case: There are 5 Service Request templates that I'm setting up. Each has a different amount of time to acknowledge and/or respond. Due to our org structure, each request also requires that up to 7 tasks be automatically launched within the request to separate managers. e.g. Service Request: General Announcement Requires
Prevent numeric search of Request switching from "Default Search" to "Request ID" search
Hello, One small bugbear of our team is how a search within the Requests module sometimes causes the search option to switch from "Default Search" to "Request ID" search. This only happens when entering a numeric value in the search box, as SDP is trying
Calendar Data in a report
Hi, Is there a way to pull certain types of data from the calendar and push into a report along with worklogs data. For example, we record in the calendar Holidays, Training, Sickness etc, and would like be able to put this in a report, and even better
Format date
I'm using ServiceDesk Plus 9.4 with MSSQL I have this query SELECT substring(workstation.biosdate,1,8) 'Bios Date' FROM SystemInfo workstation which works, I get 20080825, but I want to convert it to 25/08/2008, I tried with convert and dateadd with no luck
This is a script integrated with WorkWX
This is a script integrated with WorkWX, which sends notifications to requesters through WorkWX when a work order status changes But I cannot see its execution process or results. How should I output execution results var corpid = 'xxxxxxx'; var secret
Question about License ServiceDesk Plus and Whatsapp Integration to send a status ticket
Hi, I have a question about license and integration Whatsapp bot, 1. What is maximum version can be upgrade on the license currently used at PT. ? 2. Will there be an additional charge for upgrading the ManageEngine version v11.3 to the latest version
Ideas for Improve Servicedesk plus.
We found the following deficiencies in the service desk. Inserting a comma separating zeros in numeric fields and Asset cost ,...- for example 1,000,000 Sending notification SMS to Requesters. Create Requesters Dashboard (manageengine.com) Integrating
Where to find Preventative Maintenance
I'm currently using the latest version of ManageEngine Service Desk Plus (on-site, not MSP) and I'm trying to create recurring tasks for monthly backups and things like that. In all of the PitStop posts and articles I can find the answer is to use "Preventative
Login account creation confirmation, when an email receiving.
Anyone can send an email to Service Desk Plus, and this means creating login accounts for dozens of people! On the other hand, it is not possible to filter everyone as spam because the sender's email address is unpredictable. This is big problem! I Suggest
Implications of deleting a 'Site'?
Hi, We have a 'Default' site and a site with our business name. It mostly serves no purpose to us, other than duplicating all the group roles we have like: Technical Technical (Name) Processors Processors (Name) If I delete the named site, what would
service Catalogue vs service Category
Hi Team, would you please elaborate more about the difference btween service Catalogue and Service Category ? Thank yy
Order of Operation for Automation
Hello All, Can someone please tell me what the order of operation is between: Business Rules Triggers Request Lifecycle Aka, of these 3, which ones take priority when the automations are processing? I'm trying to determine where I set some of my rules
Can't login with LDAP users
Hi, I have an issue to login with LDAP users, it says user name and password incorrect, with all users. I can't login with my local administrator account, I get the error no primary email configured. There is any way to reset/set local administrator account?
Update from 11306 to 11307 failed. ERROR: duplicate key value violates unique constraint "dynamictables_uk1
Updating from 11306 to anything higher results in the following error. ERROR: duplicate key value violates unique constraint "dynamictables_uk1 Portion of the updatemgrlog0 log file: Mar 7, 2023 9:25:01 PM [com.adventnet.servicedesk.updatemgr.util.SDPostProcessor]
How to run function with localhost
i don't know why i don't let run it, can you help me ?
how to create category subcategory and item in 14,1
I previously used version 9.3, now I downloaded 14.1 and I can't find anywhere how to enter a new category, subcategory and item
[SD-107912] SDP v14103 Request ID column width returns to default
Hi, We have long request ID number containing 16 digits including year and sequence number like 2023000020000046. In Requests dashboard I can change any other column width and it will stays the same except Request ID. Request ID column can be changed
Processes are parallel!
I think many ITIL processes are parallel. Although each exercise has a specific concept, they are very similar and seem parallel. Therefore, it cannot be recognized by any organization. In other words, a user operating system upgrade request can be designed
Cannot change domain controller in DB
Hi, SDP was working fine but i decided to import users from another domain... stupid. I thought i will have users from two domains, wrong! Now that second domain appears in login drop-down list and the first one disappeared. So now i simply cannot login
Custom Variables for Automation
Hello, I have a ticket queue named Visitor Request Form... In that ticket template, I have a field named 'Visitor Email' that I would like an Automation rule to send an email too upon ticket closed. Is this possible? I need that field to dynamically update
Script to update requester emails
Does anyone have a script that I can run to update emails? AD import is not updating all requester email changes hence I am looking for a script to run.
mandatory attachment
Hi, in one of our service requests it's necessary to attach a file. is there any way to check attachment before submit a request? thanks a lot!
Saving a draft causes formatting issues in new version 14105
Hi In the new version 14105 the formatting/spacing of our text in the bottom of our signature gets all messed up after a draft save: BEFORE DRAFT SAVE: AFTER DRAFT SAVE: Previous version did not do this.
Script to Automatically Link 2 requests
Hello, I need a python script to automatically link a parent and child request together. I am aware of this: https://ui.servicedeskplus.com/APIDocs3/index.html#link-requests but I don't know how to code this in python. Does anyone have a basic script that will at least do what is in that link that I can look at? Any help with this is much appreciated.
Python script to add note
Is there a python script that can automatically add a note the first time a request is opened or edited by the technician? We want to have this, so the note can be considered first response, and we will be able to track the initial response time that way. This script would prevent the technicians from manually having to update the ticket or manually create a note. Thank you.
Technician Scheduler - Able to customize Status other than "Out of office"
Note: using the SaaS version It seems that when the Technician Scheduler reads from Office365, the only thing it is looking for is when an event is listed as "Out of office". When if finds out of office, it marks the day as Red. I would like to have a
Custom Field dynamic values
We are looking to automate user creation using servicedesk pro. We will have a request template for new hires that will be processed using the API's. Is there a way to make a custom field that will display all existing users departments? Or is there a way with the api to add and remove custom field values? I know i could do this directly in the database but for compatibility reasons I am only preforming read operations to get a list of Tickets that match the criteria to be processed.
Restored Data but localhost:8080 cant be reached.
I have run run.bat after a restore. Now the portal isnt accessible. I disabled virus protection, added 8080 on the firewall inbound rules. Same result. Why isnt it accessible?
Change 'Created By' Field Based on Template
Is there a way through business rules or with a script that we can change the 'Created By' field based on the template? I see that through Business Rules I can set 'Template' as a criteria and select 'Field Update' as the action, but the 'Created By'
version 14105 - reply templates missing for some users?
Hi Some of my technicians are reporting that reply templates are all gone (not in the drop down):
Linking assets to a particular desk number
I have a client that I work with who uses ManageEngine ServiceDesk Plus (server) and would like to use the asset management functionality but include the ability to specify a desk number where the assets are held. All of the desks are hot desks, so the
Python script to download all attachments?
Hi, does anyone have a script that lets a user download all of the attachments on a ticket? We have quite a few tickets with 5-10 attachments, and it's quite labourious for a user to download each one. qty = 0 for Attachment in AttachmentList: Name =
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