Upgrade from 14840 to 14860, getting AuthToken Invalid after login
Hi Just upgraded ManageEngine ServiceDesk Plus on prem from version 14840 to 14860. I am using SSO via Azure login. I can authenticate, and I am redirected to the Calendar view. Clicking on "Requests", I get an "AuthToken in the request is invalid. Unable
IT Services vs Business Services
Hi, I am trying to ensure I put things in as the correct CI type and several items could go in either Business Service or IT Service, depending on how you look at them. Would I be correct is stating the following: Business Services are services, supported by the IT department, that the business users consume on a daily basis without further requests e.g. a CRM system, communications platform, intranet or internet connection IT Services are services that the IT department provides generally on request
Free License for Latest Version
I tried to download latest version on windows 10. it is working OK and showing 30 days validity. I have downloaded free license for 5 user but I am not able to select license file. It is showing that this version supports only to windows 19 and above.
Currently on 14600 trying to upgrade to 14840 but it is not going through.
Which specific log should i be looking at?
How to move service catalog template to a different category
I have some service catalog templates I need to move to a different category. I don't see where I can do that. I'm using SDP 14303.
Maintenance planning notification
Hello everyone, For a daily maintenance schedule, can we exclude weekends please? Saturday and Sunday or Sunday only? Thanks in advance Kind regards,
Notification for support group
Hello everyone, We would like to set up a request for a group of people. When the request is sent, the members of the support group will receive the notification of the request. If anyone has any idea please? Best regards,
Notification when ticket is assigned to group
Hi, Is there a way to be notified with the in-system bell notification when a ticket is assigned to a group, but not directly to me as a technician? I understand that e-mail notifications is an option, but I would prefer to have this functionality within
Field Lookups - MSG BOX alert if exists
Hi Is it possible to raise a message box if a value has existed in a previous ticket? For example - we have requests that have a custom field called 'Claim Number'. Is it possible to have the system check when a request is opened or edited to see if that
Listes actifs
Bonjour à tous, Nous sommes en train de remplir notre base de données "Actifs" sur Servicedesk plus. Et nous souhaiterionsa savoir s'il est possible de faire une extracion de tous les actifs, afin de voir les actifs qui n'ont pas encore de produits associés.
Approving a request using API
Hello, I'm trying to use the API to approve a request but can't seem to get it to work. I have two use cases in mind that I'm developing, both of which are using the same request template with two approval levels. To explain context I'll briefly explain
Build 14900 vs Build 14860
The readme currently lists build 14900 as the most recent build, but the service packs page only offers up to 14860. Was there an issue with 14900 and it's just not being recommended at this time? Or is this a problem with the service packs page?
Survey notification
Hello, We would like to know if it is possible to send a reminder notification to an applicant when he has not yet participated in the user satisfaction survey? And also to set a deadline so that the survey does not expire if the user wishes to complete
Edge Browser with Auto-fill breaks templates
We're getting reports from our users that the Edge Browser with "Save and fill basic info" turned On, does strange things to templates when they are being filled in. When people come to a text-field where they enter an e-mail adress, it seems like autofill
bcc and send to a third party
Can we have the option to bcc (in a message/reply) and also an option to send an email to a third party from the request. On occasions we need to bring people such as the ISP or a cabling company into the request and that would be useful. At the moment we hit the reply button and change the email address. Multi technicians to a case would be useful. Today I took over a request from a colleague who was out on site so I changed the technician to me so that I would see any incoming emails (in my open
Change calendar
How do I add the change calendar to the self service portal for my users? I want them to be able to see the change schedule.
Requester Homepage Customization
Hi I have created another page in the Requester Homepage Customization section as there are some good tools that have allowed me to create a hyperlink portal to different places. Is it possible to hyperlink this page to a button on the current requestor
Création récurrente destickets via une automatisation dans SDP.
Bonjour à tous, Nous avons des tâches systématiques au sein de notre entreprise (tâches hebdomadaire, mensuelles) Et nous souhaiterions savoir s'il y a une automatisation qu'on peut faire sur SDP pour la création récurrente des tickes (via une automatisation
Création nouveau menu pour la gestion de mouvement d'un actif
Bonjour à tous, Nous souhaiterions créer un menu personnalisé pour la gestion d'un actif. Et mettre dans ce menu un formulaire pour enregistré les mouvements d'un actifs : entrée et sortie. J'ai déjà vue le lien pour la création d'un nouveau menu : Ajouter
Ajouter date dans l'objet de la demande - Servicedesk plus
Bonjour, Nous souhaiterions ajouter la date de création de la demande dans l'objet de la demande pour une demande spécifique. Exemple : Demande de modification du {$created_time} Mais le {$created_time} n'affiche pas la date du jour ou c'est une autre
Actifs "disposed"
Bonjour à tous, Nous souhaiterions savoir où est ce qu'on peut trouver nos actifs avec le statut "Disposed" s'il vous plaît? Cordialement,
Build and manage the IT asset inventory of your hybrid workplace
Mastering the complexities of IT asset management (ITAM) starts with the right approach! Discover how to efficiently manage your assets, optimize costs, and ensure compliance—all while navigating the challenges of a hybrid IT environment. Ready to transform
Actilfs liés à un département
Bonjour à tous, Nous avons quelques départements en doublons sur Servicedesk plus et nous souhaiterions supprimer ceux qui sont en double (différence avec accent ou majuscule) Nous souhaiterions savoir comment filtrer les actifs qui appartiennent à ces
aJout champ actifs dans modèle de champ
Bonjour à tous, Nous souhaiterions ajouter le champ actif dans un modèle de tâche sur servicedesk si quelqu'un a une idée s'il vous plaît? ça devrait génerer les nom d'actifs et on peut choisir.
Dynamic Approval Stage for deferent user`s Department
Hi I need custom script or other method for change dynamic approver in service catalog for deferent users`s department if user`s departmen = xxxx , first stage approval = yyyyy ,etc,...
Approver Level 2 Cannot be the same as Approver Level 1
Dear Support Currently we have setup the template and approval triggered using script. However, currently, our concern is, how to avoid the same approver at level 1 become approver at level 2. Is it possible to do it via script or FAFR? Seek your suggestion.
HyperLink in Request Form or Redirecting Request Form to Another Intranet URL
Hi, how can I publish a request form with a Hyperlink that users can click and will take them to another Intranet Site? Even better would be if they click on the request form they are redirected to the other site I have. Maybe it can be done with some SQL hacking etc. This is really a major show stopper, we have some requests that must be handled in a different system and I can't redirect users from the service desk system to it. thanks
Impossible de modifier donnée des actifs dans Base de données CMDB
Nous avons le type de CI "Network" et nous avons importés des données dans cet actif depuis Base de données CMDB Mais nous ne pouvons plas modifié les types d'actifs dans l'actif Network, cela n'affiche rien. Mais les autres actifs, nous pouvons bien
Blocking request closure
Hi, Is it possible to block the closing of a request if someone other than the assigned technician is doing it? I looked for such an option in User & Permission Roles, but unfortunately I don't see there the possibility to set something like that. T
Building Certificate chain error
it errors out when I try to import the SSL certificate into the program
mail server settings for Microsoft Graph
Hi, When I try and update the mail settings for Microsoft graph I get the error: invalid value specified for the parameter incomingewsurl Can anyone help with this? Currently running on linux Version 14720
Deluge Scripting Basic Use Case
Hello, I'm new to deluge scripting and I just need a bit of a foundation to start. I've created a really basic script for testing purposes: // Check if the subject is 'Test' if(requestObj.get("subject") == "Test") { // Update the subject to 'Updated'
Champ non renseigné : Site, Groupe
Bonjour à tous, Nous souhaiterions avoir votre aide s'il vous plaît? en fait, quand une demande arrive de notre côté, le technicien est renseigné par défaut. Mais lorsque le champ Site est renseigné la liste déroulante du champ Groupe est vide. Comme
Send a notification (e-mail) to the previous technician, when the technician is changing?
Hello What script or notification action can I use to inform the previous technician, when the request is forwarded to another technician. I started with a nuew custom trigger with these conditions: Now I need help with the script oder notification action
SQL Table and fields for Release manager and process manager
Is it possible to select the Release manager and process manager of change management with SQL script? What is the table and fields for this record in change management? DB type : MS SQL
How to user Reporting To field in service desk plus
Hi, How can I fill data in Reporting To field ?. Recently I upgraded my version to 8.2.0 Build 8217. from 8.2.0 Build 8206. I am fetching data from active directory directly. Kindly explain the method to fill Reporting To if it is not possible from AD.
ServiceDesk doesn't start after upgrade
Hello, I wanted to upgrade ServiceDesk ver. 14830 to the latest version 14840. The app has been backed up succesfully, hovewer the insallation of the new version of ServiceDesk Plus stopped abruptly. After that, I haven't been able to start ServiceDesk
A form with a 'plus' button for the user to add more fields as needed dynamically
I was wondering in field and form rules if it was somehow possible to create a form that allows the requester to add more fields dynamically if needed by pressing a + button or something to create new fields. For example I have a field that says: Name
Disable Comments on Solutions
Hi, Is it possible to disable requesters adding comments to solutions. They are using this function to raise issues when the solution doesn't answer the query instead of raising a ticket. Your Version : 14.7 Build 14760
Script disable button "Slit as New Request"
Hello, Could you provide me with script to disable "Split as New Request" button when requester reply on ticket? Thank you.
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