I am trying to ensure I put things in as the correct CI type and several items could go in either Business Service or IT Service, depending on how you look at them.  Would I be correct is stating the following:

• Business Services are services, supported by the IT department, that the business users consume on a daily basis without further requests e.g. a CRM system, communications platform, intranet or internet connection
• IT Services are services that the IT department provides generally on request from the business users e.g. new user, permissions change or restore data

If the above is correct, would you put something like the internet connection for an office into either of the above (probably Business Service) or make a new CI type called "Internet connections", possibly as a sub-type of "Connections".

And am I right in saying that it's not possible to move a CI Type (with all of its CI's) from IT Service to Business Service, or vice-versa?

Thanks,

Sam