Stuck on build 10014
I use the free version of Manage Engine ServiceDeskPlus and I seem to be stuck on build 10014. After applying any future update the service desk fails to start. I've tried running the run.bat via elevated cmd prompt, which gives me the attached error. If I manually start the ServiceDesk service, it starts for a minute or 2 then stops. I've reverted to the VM Snapshot I took before attempting the update. Any help would be great. TYIA
Is it possible to restrict access to tickets to a specific group?
Good day, I'm looking at creating a group related to a security function and would like to restrict access to the tickets assigned to that group. Is there a way to make it so only members of that support group can see tickets? Thank you, Mike Taylor
How to setup Remote asset scan in SD+
Hello, I would like to use our Remote Office distribution servers to scan their LAN, i know that there is a distributed asset scan option, but how in the world do i set it up? I have the Agent installed on one of the Distribution Servers, but i do not see how to set it up as a remote scanning server. Any help would be greatly appreciated
get all requests for one technician
Hi, How to get list of "open" requests, that already assigned to a specific technician? If i use https://servicedesk/api/v3/requests, its show me all unassigned requests. Thanks
Attach receipt
Is it possible to attach receipts to an asset?
Make a picklist selection to be selct all that apply?
I have created multiple pick lists for a specific service request form and and have been informed by the business unit that this field needs to be select all that apply and not just a single pick. Does anyone know if this is possible.
Field clearing is a resource.
Hi there. If I add an asset connection to users (requester), then when he creates an order, the asset is automatically added to the appropriate field - the resource. Is it possible to create a rule so that when creating an application the field - resources are cleared?
Auto populate Asset Info
I'm building several templates within ServiceDesk/ServiceCatalog. These will center around our Employee's moving from one physical location to another or to another Department altogether. Is there a Field & Form Rule I can create that will auto-populate the Asset field with the users assets? We will be using the On-Behalf-Of field for these forms since the submitters will almost always be the same group of people. We're on build 10508 and in an MSSQL environment.
Restrict a service category to specific group(s) of requesters
Is there a way to specify which groups of requester can see a specific service category? For example, I have a service category that is relevant only to the HR department. I selected the HR group from the Department list in the service category properties, but it is still visible to other users.
[SD-78981] Search Not Working on SDP 10.5 Build 10500
I recently upgraded to Build 10500 and noticing search is not returning all results. I tried re-indexing using reIndexData.bat AllModule > 1.txt and it's not working. Here is the content of 1.txt file. Exception while checking server status.Connection refused: connect stopping DB Server >>>>> false I have setup up brand new server and it's also behaving the exactly same way. If anyone can point me to the right direction that would be great help. Thanks!
[SD-80226] SECURITY Failure: https://Your_SDP_Server/workorder/RequesterDialog.jsp?woID=XXXXXX
Hello, A log-in user can grab all the requesters details registered on the portal either they are in the same dapartment or in other companies!!!!! using the url: https://Your_SDP_Server/workorder/RequesterDialog.jsp?woID=XXXXXX An iteration on the ID allow the user to collect VERY SENSITIVE data! We urge you to fix it asap. Regards, Vincent
Views
How can we remove some of the default views in Service Desk? I have attached an image of the views i want to remove. We have created views for our technicians and don't want all these default views cluttering up the interface.
How to select CAB for change management based on Change template
I need a script to select CAB based on change template :) Regards.
Ticket Pop-up Message
Hi, For some of my software or hardware tickets i would like to have a pop-up message to the users that the software or hardware will require approval and require a business case. I saw something to this effect in a video, but it didn't go into any description of what needs to be done to get it to work. Is there an action script i can enter in the "on form load" event that will pop up a note for the user? Thanks.
API get value custom fields
I create custom fields on new request template in service desk this is dropdown list field as below image I want to integrate with service desk from my custom application but I face problem to get values for this custom field and assets field using API all API found it return values (category,subcategory,item, ...)
Integrate Service desk with Alexa
Need details regarding Integration of Service desk Plus with Alexa.
Is there a way to associate contract with incident/service request?
I wonder if there is there a way to associate contract with incident/service request, even if it is indirect?
(SDF-80682) Incident Templates - Requester fields vanish!
Hi there, I'm having trouble setting up templates. I want the requester to see ticket details under the same headings and layout as technicians but not actually set them. Using 'Mode' as an example... but it impacts all default and custom fields. The field is present in the technician and requester template. As soon as I un-tick 'Requester can set' the field removes itself from the requester template. If I set all the fields in the technician template (with this already un-ticked) and click 'Copy
Separate site question
Hi all, Just a newbie question for you. I have setup my ServiceDesk Plus (free account) and currently testing it out. At the moment we have a listener email address setup for it support and another for supporting a separate department only. Is there a way I can have these two separate? As in, I do not want the technician looking after the separate department seeing the tickets for the it support requests? Looking forward to your feedback. Regards, John
Sending Ticket reply from employee e-mail
(This message written from forums.manageengine.com, so from free site) Dear Support, We use Manage engine Servise desk plus free edition (5 technician). We have a scenario: The customer sent an email to our ticket system . And create ticket automatically. OK. When I want to reply to customer, our mail was sending from ticket mail adress. I want that, if I was assign this ticket for me, I want to sent this reply mail from my account from servise desk console. Or my teammate will sent reply (if
Team work solution
Hi, In helpdesk we need to report every activity of our technicians, the problem is when the ticket is created we very often working in two or three person to resolve it, but we can assing this ticket to only one technician, so later in reports only this one person is visible as active technician who worked with this ticket. I don't know how to resolve this issue, I tried divide ticket into tasks, and there is option "Owner" as Mark and Assing, so assigned various tasks to various technicians, but
Enabling O365 Multi-Factor Authentication
Our organization is enabling Multi-Factor Authentication on all O365 accounts, this includes our ServiceDesk Plus Email account. How will Service Desk receive and send emails once Multi-Factor Authentication is enabled?
Asset Explorer API Pull
Trying to pull the data on a single workstation so I can see how the attributes are named (will need this to later import system info and application list). This is what I'm trying: https://x.x.x.x:8080/api/cmdb/ci/list/all?OPERATION_NAME=READ&TECHNICIAN_KEY=XXX I get back a 3001 error code. If I try to query a specific CI: https://X.X.X.X:8080/api/cmdb/ciId=19391?OPERATION_NAME=READ&TECHNICIAN_KEY=XXX I get back a 3003 error code.
SD Admin Role0- for individual Mangers
Dears. We have already decided to buy Manage Engine Pro Edition with 11 technicians, we have 3 dept. 1. IT-hardware, 2.IT-ERP and 3.Facilities, each dept have each Manager, we have assigned the"SD Admin" role for each manager, doing so each dept manager can see other dept's requests which we dont want, we need to restricted them and each manager should see the request belongs to his dept only, at the same he should have SD Admin role- full access to portal how can we resolve this?
Custom Trigger to change request status after approval
Hey Everyone, I've made a service request form with status (waiting for approval) when created. I want to change the status to (Open) if it's approved using custom trigger but don't know where to start. can anyone help showing how to do it with example script Regards
Change Notifications
I'm trying to find out why a change ticket notification contains an additional Change ID #. Here's the Subject line from the email sent to change stakeholders (change exiting the Deploy stage): Subject: #CH-1661#Change ID: ##CR-1661## has been successfully deployed Here's the subject setting under the 'Stage and Status' section: Stage (Deploy) --> Status (Completed) section: Change ID: ##CR-$ChangeID## has been successfully deployed Where is that first CH ID # coming from?
Use Ticket Categories to Trigger Incident Templates
Hi, I would like to suggest either an option within Incident Category creation/edit or within Ticket Template creation/edit to automatically trigger applying a ticket template to a ticket without overwriting non-blank existing fields when the category/subcategory is changed. See below for a hypothetical scenario for how this would be intended for use. If this already exists as a custom trigger, do you have an example script you could point me to I could use to achieve this? Hypothetical Scenario:
Masterclass – ManageEngine integrations: Analytics: Get a holistic view of your IT service desk - 7th session 31st July
We're hosting a webinar 31st July on ManageEngine integrations: Analytics: Get a holistic view of your IT service desk ITSM using ServiceDesk Plus, the 7th session of our Masterclass series. We'll be talking about how you can use ServiceDesk Plus to: Integrate with Analytics Plus. Improve technician performance by understanding their behavior Discover the process gaps that cause delay, and take action Reduce costs by analyzing asset utilization Using examples, we can Learn how to leverage
Database server not configured because the database server is compatible to build 9411
Hi Yesterday I had a problem and I had to reinstall the Manage Engine Service Desk Plus, but when I try to connect my DB, I get the error: -------------- Database server not configured because the database server is compatible to build 9411 and now you are installed 10508 build Please Install the build 9411 and then try. -------------- How can I go back to an earlier version? or where do I get the version 9411 installer? Please help!!! Thanks!
Where are the 9335 to 9400 release notes?
Hi, Looking to upgrade from 9335 to 9400 and/or 9400+hotfixes but the downloads section only starts at 9400 to higher versions. Trying to find release notes for upgrading from 9335 to 9400 is impossible and painful. Dare say they are tucked away somewhere but are they easy to find!......!!!! Happy to be proved an idiot, as long as someone shows me the organised links to the info. Cheers
Custom Trigger languages
I am looking for some examples of executing custom trigger with languages other than bat files or python. Specifically I would like to call a c# console application. Is this possible, and can you provide me examples of the call that would pass a parameter??
Update Request Subject with Custom Trigger
Is it possible to change the Subject of a Request with a Custom Trigger? For example, a user sends an email to the helpdesk with a subject line of Add Printer ABC. A Custom Trigger in ServiceDesk has the Criteria "Subject begins with (Add Printer)", and executes a powershell script to install printer ABC on the user's PC. <- That part works! However, the request that gets created in Service Desk still has the subject Add Printer ABC. I would love it if I could change the subject of that request to
Change requestor after request was created
I have searched this forum and seen many threads with this topic but not a resolution. Some of the replies are dated back to 2009 ?? Is this a feature yet, if not why not? It looks as though a) this is a simple change b) a reasonable request and c) a lot of people have requested it. How do i change the requestor after the request has been created? Why do I want to do this? well, the answer is simple Someone emails me instead of helpdesk with a detailed account of their request/issue. I
API vs. Manual Action
Is there a way to distinguish which action was done via API versus any action done via UI (manual action)? The reason for this is that I am using my own Technician_Key in all API actions. The problem we have right now is that there is no fine line between a manual action and API-based action. From an audit perspective, all actions are done by me whether it's via API or via a manual action.
[SDF-77430] Custom Fields in Mobile App
Good Day We are running ServiceDesk Plus on demand and we would like to use the Android mobile app. For our Work Logs we have some custom fields. Unfortunately, they do not show up in the mobile app. The same goes for fields whilst creating a ticket. Is there any solution for this problem or will there be an update regarding this topic in the near future? Thank you very much!
Error upgrading from 10014 to 10.5 - Class not found
Hi, I'm trying to upgrade SDP from 10.0 10015 to 10.5 using the .ppm file https://www.manageengine.com/products/service-desk/91677414/ManageEngine_ServiceDesk_Plus_10_0_0_SP-1_0_0_Windows.ppm The error seems to be a non existing class. I'll attach the updatemgrlog0
iOS app receiving notifications unexpectedly
I'm using the iOS Service Desk Plus app and it works very well. My SDP server is behind a firewall which restricts access to those who are using the company network only; either locally or via VPN. When I'm mobile, I turn on the VPN on my phone to use the Service Desk Plus app. I have recently noticed however that the app is getting notifications about request updates even though the VPN is not connected on it. How's it getting this data? There shouldn't be any connectivity to the SDP server! Many
CustomTrigger script - jsondata not defined
Hi, I'm getting this error when my script is run. I've been trying to figure what I need to do to define the jsonData, but I'm not having any luck. What do I need to do to resolve this error? Traceback (most recent call last): File "TriggerRequest-CellPhoneCanada.py", line 108, in <module> data = {'INPUT_DATA' : jsonData ,'TECHNICIAN_KEY': TechnicianKey,'format':'json','OPERATION_NAME':OperationName} NameError: name 'jsonData' is not defined Thanks, Patrick Korman
Import Configuration Item Wizard (CI)
I try to import configuration units from the csv file, the system does not accept Cyrillic, how can I fix it?
Problem with AD Import Requesters
Hi, Because the import of the requesters with Active Directory Import did not gave the correct users, I moved some OU's in AD and renamde some OU's in AD. When I now do a manual import of AD. Admin -> Active Directory -> Import Requester(s) I still see the old AD-structure and not the new structure. How can I refresh this? Arjan
Next Page
