invalid entry CRC (expected 0x5824f76 but got 0xc2850da8)
HI, to perform the restore of the backup the following error occurs to me to be? invalid entry CRC (expected 0x5824f76 but got 0xc2850da8)
How I can logon withou DomainRegistration?
I turn on "transparent logon to Servicedesk, use AD". Now AD domain not available and I doesnot login to portal. How I can login with local Administrator?
Option to Auto-Close on Resolution
We would like to see an option to have SD auto-close after a tech enters a resolution. We do not have requesters log into our system, nor do we send surveys so 90% of our requests stay open after resolution.
Site text box is not editable
Hi dear customer support FYI, please note that the new update has still problem on edit properties of SITE text box on default request template that is not editable.also when I try to add two rule to the mail spam filter, it could not perforem it correctly. for example I can not add a SENDER IS rule when I have SENDER DOESNT CONTAIN criteria. please check and advise customers Thnks and Best Regards
Error when trying to edit report.
When I try to edit a certain report, I get an error. It will run ok but I cannot edit it. Error: >>>>>>>>> [12:59:55:489]|[05-19-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[26]|: NTLM Challenge to get postdata from IE After validation| [12:59:55:489]|[05-19-2009]|[com.adventnet.servicedesk.tools.AuthenticateNtlm]|[INFO]|[26]|: NTLM Challenge to get postdata from IE After validation| [12:59:55:489]|[05-19-2009]|[SYSOUT]|[INFO]|[26]|: module = edit_report| [12:59:55:489]|[05-19-2009]|[SYSOUT]|[INFO]|[26]|:
How do I add a SSL key to my helpdesk webpage (AdventNet ServiceDeskPlus)?
Hi, it is time for us to renew our SSL key for our AdventNet ServiceDeskPlus webpage and since I wasn't the one who installed this software in the first place, and they are no longer working here, how do I go about renewing my SSL key on a JavaWebServer? Thanks for your time. Bob
Intial Request in Resolved Notification
Is there anyway to stop this notification including a copy of the intial request in this email. As with the signatures our company uses, it can make it easy to miss the actual text which appears at the bottom of the email..
archiving off old issues
Hello! we have over 13,000 tickets in the system, and in order to search all of them i have to use the "All requests" filter, and wait for all tickets to be returned before i query. this begs two questions...... 1. Can we archive off old data? (i've called about this and have been told NO, but i am having a hard time beliving that since it doesnt make much sense). I cannot delete the data, but the DB is becoming rather large and hard to search. (we are on MS SQL) 2. Can i search for something
what host SDP scan
I have big domain and want scan only part of it (want scan OU that I will select). I have acount that have administrative right for hosts only in that OU. There are 6 big OU that correspond to 6 state. In each state server room there is domain controller(PDC & BDC). I administrate only one state. In Administrator-windows domain scan-"name of domain" settings I choose IP adress of my domain controller. In my asset storage there are only hosts from my OU which I select in AD user import. Q.1)SDP scan
Solutions tabs should be sizable to view full title of solution file
The new layout looks nice, but on the solutions tab, the title of the documents listed are shortened and one cannot read the full name without actually opening the file. This could result in misleading reports as to whether the file is worthy of remaining in the solutions tab. It also creates frustration on the user because of the additional time to open the file, close, then open another; potentially opening a handful to locate the right document. If one could resize the tab, as in excel, then they
Ticket/Request Printer
One thing i have always wanted out of a helpdesk program for some reason, would be for it to send all / or selected new requests to a network or local printer on arrival. kinda of a tech notification, and i also like to have hard copies of my helpdesk requests. Does anybody out there agree? or am i just crazy. because i have posted this on websites of other helpdesk programs and gotten tons of views but Zero (0) replies.
Assign to site doesn't work
In assets section, for printer and workstation when I select the asset and do an Assign to Site, it write ''Resources assigned to Site Successfully'' but nothing change. Is it a bug? What I can do?
Can SDP do any of these?
Hi all, Am new to this forum. I am trying to configure SDP for our Service Desk and still feeling my way around (training will be booked soon!). Just a few questions, not sure if anyone knows the answers, but I would appreciate any response. 1) Out of hours support - Is there a way to have the tool send a notification to particular email address, phone numbers when a high priority request comes in outside the hours and days of support? The reason is, we have technicians on call outside support
Blog for best Helpdesk-Calls
Hi, We receive lots of requests in our ServiceDesk every day. Some of them are really funny requests or just extremely silly questions. But when the request is closed, it is also not visible any more. Sometimes we have really bad dayss and we would be happy, if we could just read some of the best requests we ever had, but they are hard to find in all those closed requests. And I don't want to add a special category for them, because requesters may see these categories, too. So I wondered, if it is
Download Installation File - ServiceDesk Plus 6.0
Dears, I have a situation where I need restore a backup from an older version of ServiceDesk Plus 6.0. I can´t do that from an early version. Does anyone know where I can download installation file of this version. Thanks Sandro Lima.
Content Variables
Hello, Is it possible to add a content variable which adds a request's latest reply ? (for use in auto-notification E-mails, adding a preview of the posted reply, instead of manually sending the reply as an E-mail like it is now) Simple: We would like to be able to add a "latest reply variable" in the "E-Mail requester when a request is updated" Message Template.
Have to restart the service EVERY morning
Every morning when we come the helpdesk is down and we have to bounce the ManageEngine ServiceDesk Plus service. We are on Version 7.5.0, Build 7506
Problem with IE7 and Support Tab in SD?
Hi there, in the last two days when we select "Support" from ServiceDesk it opens the page but it is shown very wide. We have to scroll right too much to reach the next icon. There is no problem though with Firefox. That problem was noticed when the new area appeared called "ServiceDesk Forums" below "Support" and above "Announcement". Is there any problem there? Regards, George
Change length of Su...
When viewing the list of Issues / Problems, the displayed subject/title field is truncated after 20 characters, and the rest of the title is displayed as ... With more and more people using wide screens, I think an option needs to be added (a per user setting?) to allow the more characters to be displayed (simple text field that you input a number would suffice). I currently have to mouse over each problem to be able to read the entire subject (most of the important information is always at the
Email fatching failed
Dear Sir/madam, We are currently evaluating Service desk build 7506 where we are facing issue in receiving mails from POP3 server to raise a ticket. We have configured mail server settings according to admin guide shared in your website. We have separate mail account. We generate a mail towards the adventnet mail box, but ticket was not raised. While checking the support file, it is clearly mentioned that mail is fetching but empty inbox. Please guide us in resolving the issue with regards,
Auto Acknowledgement
Hi, We should have an option where we can configure the system configuration in such a way to restrict system to send an Auto acknowledgement only on Email requests, and we should have an option in the system where we can restrict system not to send notification where support team email id is kept under CC or BCC. I think this can be done if we have an option of CC & BCC rule in notification define rule “Don’t Send notifications matching certain Criteria"
Can I edit the change control id number so it doesn't start at 1
We are about to begin using SD Plus for our change control. In our previous system, we have entered 4000 plus changes and would like the SD Plus change control id number to start at number 4500 so there are no duplicate change numbers. Can this be done? Thanks
Support with Exchange
We are looking at SD plus enterprise as a replacement for our current system HP SD 4.5 and we came across a problem with the mailserver with SD plus. It looks like right now the enterprise addition only supports POP and SMTP and as like most business we lock this down and use Exchange. Are there any plans in adding exchange to upcoming versions of SD Plus? Currently this is a serious item that is holding us back from using SD plus and we might need to look at BMC :(
Can´t create any Reports
Hi I cant´s create any Reports , here the Alert Dear user, Unable to generate the report, So please contact servicedesk support for further assistance to resolve the issue and forward this mail and support file(s) to support@servicedeskplus.com Error Trace net.sf.jasperreports.engine.JRException: Error saving file : C:\AdventNet\ME\ServiceDesk\bin\..\reports\95\2101.jasper at net.sf.jasperreports.engine.util.JRSaver.saveObject(JRSaver.java:85) at net.sf.jasperreports.engine.util.JRSaver.saveObject(JRSaver.java:58)
Remote User Cannot Enter Time
I have a remote user that is having difficulties entering time into the ServiceDesk Plus system. Is there a fix for this behaviour? I am currently running Build 7014. Thanks - Dennis Rhine
Send emails based on operational hours
We would like the application to send out an email to the requestor telling them we are closed and will get to them when we are open when they send in a ticket after our operational hours.
Ticket Template
I was wondering if when a user selects an item is it possible to setup questions in the template. Is it possible to pre-populate the body field based on the item a person selects? Here is an example of what I might want in the body: Scrub request Scrub File Location: Client Name: File Names:
Problem work around then close incident
I like the feature that I can join several incidents to one problem, but when I have a work around I want to close the incidents, e-mail the incident reporters and continue to work on my problem. When the problem later on is solved, I want to inform the insident reporters once again with the final solution and close the problem. As en extra feature I would like to have the option to NOT create an KB-artikel about the problem.
The creation and idea of a "Master Ticket"
The creation of a "Master Ticket". This allows related tickets to be "attached" to a master ticket. When the master ticket is closed, the resolution and status are inherited to all the related tickets, and all notifications are sent. For example, if the internet access for a large company is down, you will have 1 ticket for the hardware that failed for internet. However, you may have over one hundred users putting in tickets that they cannot access internet. Once the hardware replacement ticket
Auto Reply
Can anyone tell me how to stop the auto acknowledgement to sent to the requester where the user has marked an email to support group in CC or BCC field. We only want to send an Auto Acknowledge. to the users where the support group is in CC.
Please associate the "Category" with "Site"
By now, the Category defined in SDP shows for all requester/technicians, we need SDP to do some restriction. That is, only the Category that belong to his site be listed in Category combo-box. For example, Technician-A belong to Site-A, there are 3 categories belong to this site, named as (C-A1, C-A2, C-A3), And there are 4 Categories belong to site-B(C-B1, C-B2, C-B3, C-B4), when Technician-A log on SDP, he should only see the C-A1/3, cannot see the C-B1/4.
How do i create a report based on work log (time spent)
Hello! we are in need of a report that details the amount of time worked (total) by a technican during whatever time period. how can this be done? i do not see a summary report and i'm afraid my SQL isnt up to par to write such a query. with advance regards, LB
Mutliple Backup Schedules
The ability to have multiple backup schedules.. eg.. Schedule 1 runs every day and does a DB only backup Schedule 2 runs on the last day of the month and does a DB and file attachment backup
Scanning Agent
Separate scanning agent (.msi) to be deployable to workstations and servers via Active Directory Group Policy in order to provide 100% accurate scans as long as the workstation and/or server is connected to the network.
Purchase Orders
Can you please fix the address in the Purchase Orders to reflect the normal layout of: Address City, State Zipcode instead of Address City-Zipcode State Thank you.
magration servicedesk
Hi, i have the error when intent migration servicedesk plua at other machine, attachamend logs. STATUS | wrapper | 2009/05/07 16:12:07 | ManageEngine ServiceDesk Plus installed. STATUS | wrapper | 2009/05/07 16:12:10 | Starting the ManageEngine ServiceDesk Plus service... STATUS | wrapper | 2009/05/07 16:12:10 | --> Wrapper Started as Service STATUS | wrapper | 2009/05/07 16:12:10 | Launching a JVM... INFO | jvm 1 | 2009/05/07 16:12:11 | TRYING TO STOP DB WITH COMMAND:::stopDB.bat ../mysql
Multiple recipients for scheduled report
Hi, I'd like to send a scheduled report to multiple recipients. It appears this cannot be done using a separator like ' or ; between e-mailadresses. Is this correct and could this be added as a feature request? Thanks, Wilco
PO's wind up in Junk Mail Filter in Outlook
Hello All! I am having troubles - when i send emails to po approvers (typically VIPs here at my company), the request ALWAYS winds up in the Junk Mail Folder in Outlook. Sure, this is probably an Outlook issue; but i'm not sure how to fix it company wide. does anyone have any idea what we can do?
Network/Domain Sacnning
how do I perform a network scanning. it always failed.
Add work log from create screen
My organization requires that a work log be added to a ticket before it can be closed, but it is not possible to add one from the same screen that you use to create a ticket. The technicians have to create the ticket, then add a work log and resolve the ticket as a separate step. It would be nice if the "add work log" checkbox on the resolution tab would be added to the create screen to fix this.
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