Hello!

we have over 13,000 tickets in the system, and in order to search all of them i have to use the "All requests" filter, and wait for all tickets to be returned before i query.

 

this begs two questions......

 

1.  Can we archive off old data?  (i've called about this and have been told NO, but i am having a hard time beliving that since it doesnt make much sense).  I cannot delete the data, but the DB is becoming rather large and hard to search.  (we are on MS SQL)

 

2. Can i search for something without having to go to the "All Request" filter?  for example, if i want to see all tickets with a particular word in the subject line.....???? or if i want to see all requests by one user? 

 

 

thank you,

LB