Ability to disable Preventive Maintenance Tasks
Hi I was wondering if there was a way to disable Preventive Maintenance Tasks instead of deleting them. This would be a great function to have due to a lot of techs not going into the office or the tasks needing to be done until the office is occupied again. For now, I've auto closed them, but that is skewing the reports that we need to clear up.
About the scheduler page
I would like to create a link. When a user click the link, it forward the user to the scheduler page with out login. How can I implement it?
Embedded video in solution
Hi, Would be a great feature if we can add videos tutorials into solution articles. the feature have been requested for long time but no progress till today so i thought to add it under feature request. Best regards,
Backup Technician Feature Request
Is it possible to have an option on how the "backup technician" feature works? So as I understand it, the backup tech feature only evaluates the due date/time of a request and if the technician is on leave on the due date, then re-assign the ticket. We have instances where technician is not in the office but requests are still being assigned to the technician and because they will be back in the office when the ticket is due, and as such, it doesn't get reassigned, but this also means that the ticket
"Projects" Tab in Service Desk Plus
Hi How can we separate projects of each Departments ( HR , IT , FIN and etc ), so that each department is only capable of viewing and working on their Projects not all projects . If its not clear here is an example : in our environment we want to give R&D Dep access to Projects but we don't want them to view IT projects. is there any way to this ? Thank you very much
Ability to send emails to current Problems in SDP
it would be good to have the ability to be able to send am email from outlook to SDP Problems, just like you do with the Requests. By adding the XXPB-###XX to the subject line this will make it much easier and a lot cleaner in the notes section I'm surprised
Add CancelRequestLink
When technican talk with user and clearly understanding request need to be canceled more usefull to send cancel request to the user over email for just one click cancelation without spending time for explaining how to make cancelation in the portal. Just
[SDF-95117] user viewable expirey/replacement date on user portal
My boss is tired of people asking all the time when they are due for a new computer and we wanted to know if there was a way to populate this info on the users asset portal page. ie maybe add it underneath laptop on the following image..
[SDF-76004]Outlook plugin for onsite install
Hi, I wondered if there was any plans yet to develop a version of the outlook plugin for on premise installs? I've checked the website regularly, but all I can see is the line - Currently, the add-in is available only for the cloud version of ServiceDesk Plus. Does that mean one is in progress? If so do you have any roadmap for when this will be available? Thanks
General Ledger (GL) codes per item in purchase order
Hi, Currently, in SDP, a GL code can be assigned for entire purchase order. In case there are multiple items in the same order that correspond to a different GL codes, such as hardware and software, this can become an inconvenient problem. Is it possible to implement GL codes per each item in purchase order? Thank you, Miron
Multi-Select fields need to be available from advanced search, custom views, column picker
I noticed that the Multi-Select Fields are not available in the Advanced Search, custom views, nor in the column picket on the request view . I have some requirements that now make it very problematic because those are not able to be searched or added to the columns Please Add this functionality
Increase limit of additional fields
Hello. Would it be possible to increase the limit number of additional fields from 90 to 150? We have really complex Templates and we have run out of fields. Is there a way to manually override this limitation? What is the reason behind this limitation?
[SDF-95544] Add attachment to Contract using API V3
Hi everyone ! I have now tried for quite some time to upload an attachment to a contract using a POST request to /api/v3/attachments Is this possible anyway? The link to https://help.servicedeskplus.com/api/request-operations.html%24Attachment is dead.
Notifications Suggestion
Would it be possible to have notifications be automatically "read" when the Notifications is opened instead of clicking the drop-down > "Mark all as read"? It seems like an unnecessary extra step. Thank you!
[SDF-27659] Restrict Technician to Pick Ticket
I want to restrict some technicians, not to pick ticket by themself. Only word on the assigned tickets.
Asset Blackout
Hi, Is there a feature that makes the asset unavailable for changes if it is already assigned to another change ticket on the same period? Would be great to know. Thanks!
SDF-47420 - Google Calendar integration
Hi, I've found SDF-47420, integration with Google Calendar raised a long time ago. There is any news about it? Its still in the roadmap's queue? Regards, Andrea Del Bravo
[SDF-25173] Sound Alert
To Manageengine Team, I am using Service Desk 7.0 in orgnization and I need Alram Or Sound Notification when i receive request. Thanks
Grant CC'd users visibility of a request
Hi there, We have a site making extensive use of the E-mail Id(s) To Notify feature, however it is limited in functionality because requesters added to that field cannot see the request in the SDP interface. When a user is CC'd into a request (or they are otherwise added to the E-mail Id(s) To Notify field) it would make sense for them to automatically be granted visibility of that request in the SDP interface. At present (unless I have missed something) it is not possible to allow someone to view
[SDF-52811] how to add name
good day. after importing users from ad by ldap, their name was not added to the name and surname and therefore it is impossible to quickly find them and write messages. How to correctly transfer the name from the field to First name and Last Name
Awaiting Response from Requester & Auto-Close If No Response Within A Number of Days
Hi, Sometimes we need more info from requester or asked the requester to perform an action and awaiting their response. A reminder is sent out to the requester asking for a response if none is given within a number of X days. The request automatically closes when reminder has been sent out a number of X times. Is this feature already available in the current version? Thanks Ahmad
[SDF-95472] Announcements tied to more than just Services Involved
I would like to see the Announcements functionality updated to allow linking to other things than just 'Services Involved'. Our Service Catalog is much too broad to allow this field to be meaningful to the end users. I've seen several other Ideas over
Integration with other chat tools, such as Telegram, Slack, and Zoho Cliq.
Hi! We're waiting for this feature in your roadmap, for last years - "Integration with other chat tools, such as Telegram, Slack, and Zoho Cliq.'' Is there any news about this feature release date?
[SDF-84206] Change Calendar - Day View
A "day" view option on the change calendar with a gantt chart view based on scheduled start and end dates would serve to identify overlapping changes and identify any potential conflicts if they overlap. It would be useful during change advisory board
Feature Request in survey per request
Hi, In our organization, We need a feature to view or submit a survey for a Request directly in the request detail page as a tab. OR Redirect Requester to survey window just after a closing request by requester... can we hope you release something like
[SDF-60606,SDF-66538] additional variables for reply templates
could you create variables like 1. list of Cc recipients, 2. when was email sent 3. last reply, 4. all previous conversations (like when you hit reply button) - I am asking for this because when you create reply template I do not know how to add there
Set Service SLA Based on Priority
At the moment the default Incident SLAs are set based on the Priority Level of the incident, and the Service SLAs are set based on the specific request. However we need to be able to set the Service Request SLAs based on a rule in the same way Incident requests are. Specifically based on the set Priority. I request that Service Request SLA's be enhanced to be able to be set based on a defined rule.
[SDF:68990]Change, project reference on task list
Is there way to have on the side task bar the reference to the change, project, etc? Sometimes we have the same task name for different change... Thanks Stefano
Make requests under certain service category visible to user groups.
We use service desk for different types of requests. For certain type of requests, we have a need for everyone under a user group to be able to see the requests. for example. We would create a user group called NPI Viewers and a service category or request
[SDF-70522] Embed Videos into Solutions
Hello, I would like to submit a feature request to allow us to embed videos into solutions. Use Case We use Solutions to explain how to resolve problems and publish user guides. Currently we insert pictures into solutions and attach videos for users
Include Attachments on Notification Emails
We would like to include the original request attachments with the Received Request notification emails. Is this currently possible? If not, can this be added as a feature request?
Where's workflow?
Hi, I'm only new to this software and I'm extremely surprised that there is no dedicated workflow section. Isn't that what ITIL is all about? Get things assigned to the right people and notify them. Bugzilla has workflow. Why can't I set up any workflow I'd like? For instance, we have a configured a "Service Catalog" for a Request which requires approval before it can be assigned to a technician. There's workflow for the request to be approved, but there's no way (I can see at least) to alert the
Request: Enhancement to Workflow in Service Catalog
I have setup several workflows in the Service Catalog, however it is missing a feature that would save a lot of work. Currently, when the tasks in the workflow are created, I have to manually set the Start/Finish dates for all of the tasks and also set the "email me before" drop down box. What WOULD be handy is something like the following in the tasks Template. Choose a Date Field (I have two custom fields called "Start Date" and "End Date") Start Time: x days y hours z minutes after DATE-FIELD-a
Is there a way to automatically set the "Email ID to Notify" field based on other criteria?
I'm looking for a way to automatically be notified when a request assigned to a certain group has been resolved. I see there is a setting in mail settings to notify a technician when a request is closed, but there is not an option for when a request is resolved. Also, this is not ideal because I will receive notification for ANY closed request on the system, not just requests in my group. I'm wondering if there is a way to automatically add my email address to the "Email ID to Notify" field when
Checklist on Incident Request
I have created some check list however I noticed that I only have the checklist tab in the Incident if I have a certain incident template selected, but if I use the default template the check list tab is not there. Do I have to associate the check list
[SDF-97625] Add, modify, remove technicians from Role View
I know that I can go into each technician and to add, modify, and remove a role for the technician. What would be really helpful is if I could go into the role and add, modify, or remove technicians from the role. Is this possible from the GUI? If not,
[SDF-33243] Spam Filtering - Multiple Criteria
Hey Folks, Any chance you setting up spam filtering to contain multiple criteria in one rule. As the current set-up is not ideal, as it's very limiting to one have one criteria per rule I not that this was suggested over 5 years ago with a response of Feature
[SDF-90833] Change Search Fucntion
HI, Is there a way to change the the search function for the main search bar/box to search solutions rather than templates ? We are using the on-prem version if that helps. Thanks in advance, Barry
[SD-96503]Change Conversation Reply Template, pre-filled To: field, conversation notifications
I would like to see a customizable template added to the system for managing the replies sent from the Conversations tab on change requests. In addition, it would be great if when I choose to reply to a message there it included the sender from the message
[SDF-95129] Scheduler Should Be Controllable Groups
SDP 11.203 MS SQL. We would like see SDP add a feature where the scheduler could be assigned a manager for a group of technicians and that manager would be able to see all of the technicians in the group in the scheduler, make ticket assignments, etc.
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