Additional fields for software licenses
I´m looking for the ability to create additional fields for software licenses. Is there a similar function like in the other assets? Peter
Dashboard: Security Setup for Roles other than Admins
I would like to have the ability to give my technicians the ability to view the dashboard. Currently I have to have all of my technicians assigned as an administrator so that they can see it. The dashboard is a powerful tool that allows the technicians to see how they rank with everyone else. When they see that one of their colleagues is falling behind they ask them to send them some reqs to help them get caught up. It also helps them to compete to not have the most open requests and to
How to organize contracts?
Hi, is there a way to organize contracts in groups and then assign some techs to that groups? J
Service Catalog & Incidents - shared additional field
In our company one end-user may perform tasks for more than one department. Each department likes to be able to view their open helpdesk tickets. Therefore rather than mapping each user to a department we have implemented an additional incident request field called "Benefiting Department" that the end-user has to choose when they make a request. That way the user chooses which department will "own" the ticket. We then report on a regular basis to each department based on the "Benefits Department"
Add "E-mail The Requester" Option When Adding Note
When you click the little yellow paper icon and add a note there are currently two options: Show this notes to Requester also E-mail the technician for notes addition First - Would love to see the first line changed to Show These Notes To Requester Also (Make Public) Second - Would like to see the second line changed to something like E-mail Note Addition to Assigned Technician Third - Actually the reason for this post! Would like to see a third option of E-mail Note Addition to Requester. That way,
Solutions - suggestion, reproduce similar functional to phpkb
Hi, I think it would be great if the solutions module was developed with similar functionality to this software - phpkb We currently use the Mindtouch wiki free version for documenting procedure and system details, but it would be great if we could store all of our knowledge and documents regardint the ICT systems within SDP. I don't think that the current Solutions module is quite right for this yet - I'd love to see the page layout formats from phpkb to present the solutions and document for easy
Snaps Files Is not Appearing In HelpDesk
Dear All, Whenever Some one send me Email with Snaps Files The Snap Is Not Appearing In the Service Desk Plus. Kindly Suggest Something To ignore this Error. your Solution Will be highly Appreciated. Thanks and regards Rameez
Connection to SAP Solution Manager (Solman)
Hello, does ServiceDeskP Plus provide a connection to SAP Solution Manager (Solman)? Thanks!
Can I port Service Desk Plus forms into another website on our intranet?
We have an intranet page for IT and I would like to create a page that has links to some Service Desk Plus forms and tools. Currently we send people to the default URL of the Service Desk Plus server however I would like to direct them to our intranet IT page. Then they can navigate to different forms etc. Is this possible? Thanks Jamie
How can i send a Approval request automatically?
Is there a way, that i can send a approval request every time a certain request is opened to a certain technician??
Prioritize custom images from /ServiceDesk/custom/ to ensure Corporate Identity after Hotfixes have been applied
I adjusted some of the image files of ServiceDesk Plus, in order to have a better Corporate Identity (CI) of our SD+ site. However, I realized after every Hotfix we apply, I need to readjust some of the images. This is very "unfriendly" regarding custom theming - especially because there IS a place to put custom stuff into! I'd like that you make SD+ using the files (especially images) from the /ServiceDesk/custom/ folder with priority against the files that are deeper inside the application
Auto Close take into account business days set
I'd like the auto close feature (when placed in a resolved state will close after a certain number of days) to take into account the business days / hours set forth in the configuration. If I place a ticket as resolved on a Thursday and set the automated close to 2 days the ticket closes on a Saturday when we're not open. It would be nice for it to close, in this example, on Monday. [EDIT] And to close, in this example, after 2 days the request is set to 'Resolved' not 2 days after the "Due by Date".
SDP scan of Brocade Switches and ESXi hosts
Hello I'm having problems in scanning Brocade Switches and ESXi servers using SDP 8. SNMP agents are enabled correctly and I can successfully query the SNMP agents on the switches and ESXi servers using an SNMP Tester tool on the SDP server. However, a scan using SDP fails. Does SDP have issues with scanning Broacade switches and ESXi servers? Regards Gavin NOTE: I can scan an ESX host, but not an ESXi host. ESXi hosts don't have an OS (service console), but do have SNMP agents.
column chooser
Hello. How can run column chooser in request window ? After choos only one colunm "create time" button column chooser in invisible.
Service catalog: edit answers of questions in ressources
Hello my instance: SDP 8.0 build 8012 & MySQL Currently, I am testing the service catalog feature in SD+ I set up a service in the service catalog, added a resource with a 'check-box'-questions an added its options. I would like to edit an option, as I remarked that I made a typing error. (cf. screen-shot: Micosoft instead of Microsoft) Unfortunately, this is not possible. I have to delete the option an redefine it. The disadvantage of this action is that the order of my options is not correct any
Service Catalog SLA feature request
Hello. I'm trying to implement Service Catalog now. Need some assistance with SLA. When I used old requests with site-based SLAs, I could manage to inform our technicians about requests going to overdue with SLA escalation. In Service Catalog SLAs, unfortunately I cannot create site-based SLAs. And I have two options to inform technicians about requests going to overdue: Create ~500 request templates in Service Catalog, and on each template set up SLA corresponding to site. [my feature request]
Link between Problem and Incident
We would like to request that the search feature between problem and Incident be refined such that a search can be made using a combination of by subject, by group, by date range, by request type, by category, by status, etc. This would allow a user to associate an Incident to a problem by searching for the correct problem rather than scrolling through a list. The same feature should be available to search for an Incident to associate from the Problem screen. This would likely be useful for searching
Service Catalog - SLA
Why the SLA's in the Service Catalog don't include notification and escalation for First response as the others do? I would like that option to be included, as well, in the Catalog's SLAs. Thanks.
Technician Role: Allow creation of Incident Templates
Adding this as a feature request as I don't believe it can currently be achieved... It would be good if under Roles, you could assign the ability to create and modify incident templates to technicians with a further option to allow them to create and modify their own templates only or modify all templates. This request comes because I have technicians who require access to create / modify templates but do not require the full Administrator access level. Thanks!
Servicedesk Plus Enterprise Edition technicians!!
Hi, What about if i want to buy a license for Servicedesk Plus Enterprise Edition 15 technicians?? Is it any possibility to have this license or it has to be like 10 technician? + 5 technicians??? Thank you for your answer Led
How can ServiceDesk be intigrated with sharepoint ?
We are already using sharepoint & would like to intigrate all application onto shrepoint , is it possible to intigrate service Desk ?
Persian Calendar
Hi, I defined operational hours and working days (in Iran Firday is off). The calendar works fine in "change module" but it doesnt work in request form or request summary (Global view feature). The graph is started from Monday instead of Saturday. I appreciate your help.
Purchase Order No.
Hi, i'm wondering if there would be a possibility to change the default Order Numbering in that way that it would look like that. Site(from Shipping Address)/current year/current month/number count So that one order no. would look like this: JAFZA/2011/06/00001 JAFZA/2011/06/00002 with kind regards Matthias
Technician Auto Assign - Exclusion List revamp
Currently the way the exclusion list works is very cumbersome. (at least in our environment) We have 67 technicians, but only 7 in round robin. These 7 are frequently on and off request coverage, making technician auto assign a very manual task for supervision. We also need to compensate for lunch hours etc. , forcing us to somewhat babysit Round Robin. Excluding 60 technicians seems backwards. I would rather just add 7. Being able to create Round Robin groups to quickly add a fixed team to the
Project Management
Is ManagemeEngine still planning on adding a Project Management module to ServiceDesk Plus.
Service Catalog - Select Approver
Afternoon All, I am desigining a new service catalog request for our self portal users and I noticed it has a few limitations (unless I am blind) that would be very handy to have. 1. It would be nice to able to create a custome field that can allow me to select a users name from a list (i.e requestor list contets) 2. If I was to check the require approval option from the work flow tab, I would like the to able link requested appover back to the option1 field. Because we have many companies
Lease notifications
It would be interesting if there was the possibility of sending an email to the User when the equipment is leased and the expiry date of return.
GL changes and conversions
My client's organization changes gl codes semi-annually. When this happens there are purchase orders that are closed and some that are open in various statuses (most importantly approved/not). My client wishes the following behavior: When a new gl is created they will create a new gl in service desk. All closed tickets will retain their old GL's All existing GL's will be updated with the new GL, but without 'un-approving' them as edits automatically do. Old GL's can be marked for no further use
My Details tab for technicians
All requesters have a My Details tab which allows them to update their department, change their phone number etc. However, for some reason technicians don't seem to have this. A rather useful feature methinks.
digit limitation of request id number
Hi, I want to know about digit limitation of request id number because my system has tickets more than 80k and I'm worry about request id which show in an email only 5 digits. request id has more than 5 digits or not? please advice.
Need Urgent Help
how can i configur the servceidesk to send Emails ,, while i'm using exchange server please help
Projekt
Hi, When can we expect to see the project-module in servicedisk plus? Regards Kasper
Purchase Order Mail Flow
Hello, I am in a need of an assistance, I have a system of yours build: 8.0.0 Build 8000 I need to perform a purchase flow in which the flows go to 3 VP's and once a VP approves then the flow will send an alert to the next VP, Right now is sends the alert to all of them together, Please help me to overcome this
Purchase Orders - Cancelling Purchase orders without deleting
There are times where we need to be able to cancel a purchase order but keep the details within the system for auditing purposes. I would like to see a new status and option created to cancel a purchase order without deleting it from the system. The main Total should be zero as the purchase was not completed but the purchase order with all the ordered details such as product type, quantity, Price, Tax etc should still be intact. Currently the only option is to delete the purchase order but
Item Cost in Reports?
Is this feature ever going to be put back in? If not, I need to start looking at other products.
Sort Request by Last time updated
One feature we are missing with Service Desk that we had on our preventer helpdesk application is to sort request by the last time they were updated so we can clearly see what tickets have not been updated by a note, e-mail, etc. I have seen other request for this feature going years back on this forum and the requesters were told that this is in works. Is it still "on works" or are there not plans for this? Thank you Marcus.
Service Desk Plus 8 Multilanguage version
How can I have two language in the application I have people that does not speak englinsh in the company. Thanks
Approvals suggestion/problem
Hello On a number of our services we require an approval to be provided by any one of a group of people. Once one of them ahs approved the request we are able top process it as normal. However, there is nothing that advises the other possible approvers that the approval has been granted. Suggest that, in the event a Service Request requires only 1 approval from a number of approvers, that a message be displayed on the approvals page or emailed to the other appriovers that approval has been granted
Ability of adding announcement at the role definition
Hello, My customer wants to take the ability of adding new annoucement from some of its technicians. At the existing SDP, this cannot be done. We would be glad if you analyze this issue and develop a feature about authorization of adding announcement at the Role definition. Thanks.
assets send mail...
hi, I have a question about assets. When i assign an it asset it can be send a mail to some technicians? thanks.
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