I'd like the auto close feature (when placed in a resolved state will close after a certain number of days) to take into account the business days / hours set forth in the configuration. If I place a ticket as resolved on a Thursday and set the automated close to 2 days the ticket closes on a Saturday when we're not open. It would be nice for it to close, in this example, on Monday.

[EDIT] And to close, in this example, after 2 days the request is set to 'Resolved' not 2 days after the "Due by Date". We have business rules to set the Due By Date depending on the priority. If we finish the request early it would be nice to just auto close it. Not having to wait until the Due By Date and then the 2 days. I'm sure this would skew the reports as well.

 

--Jason