We have 67 technicians, but only 7 in round robin.  These 7 are frequently on and off request coverage, making technician auto assign a very manual task for supervision.  We also need to compensate for lunch hours etc. , forcing us to somewhat babysit Round Robin.

Excluding 60 technicians seems backwards.  I would rather just add 7.

Being able to create Round Robin groups to quickly add a fixed team to the rotation would be useful.

Also, when we create/add a new technician to the system, this technician is thrown into Round Robin by default, and we have to go in and manually exclude the new technician.  This also seems counter intuitive.

Could we have this looked at and possibly reversed, where all technicians are excluded by default, and we create an inclusion list?

Thanks,

Joe O. Ness