migrate currently open tickets
Is there a way to migrate currently open tickets including the conversation and time spent to another instance that is different version of SDP and DB?
chat on manage engine
is there a chat live fitur in service desk plus? thats mean between requester and technician can chat each other. thx before
Technician Allowed to View Inheritance
Hi All - We are attempting create a base level technician role (with minimal configurations that work with all technicians). I would then create additional roles with very specific access for those who need it. This would resemble a tiered permissions approach. The problem I am running into is with the inheritance of permissions. Scenario: I have 3 departments that I would like to be able to view "All". The remaining 7 should only be able to view "All in group & assigned to him". However, when I
Asset Scan Issue
Dear Team, Kindly have check on the asset agent explore , these agents are installed on all system and are meant to scan on system boot/reboot but due to some reason they are failing to scan the system. However if we change the setting from change scan credentials under Actions and select Domain mode and scan the same system it dose scan it without any error As per the error message Manage Engine server is unable to communicate to the asset explorer agent on the system. Kindly check
SD+ Integration with AD Manager - Disable policy
Hi All, I Configured the integration between SD+ and ADManger and I am testing to disable a user account straight from SD+. On my test, the account was disabled successfully but did not apply any other task from my disable policy as it usually does when I disable a user straight from AD Manager. I guess I am missing something... Thanks for your help!
Custom Trigger Email not working
i have follow this topic https://resources.manageengine.com/resources/resource/python-updated-script-sending-custom-mail-notification-for-requests-with-configurable-xml everything is OK Action menu "Menu Invoked is :Email" invoked Action by Service Call Center on 03/05/2017 09:21 PM Menu Invoked is :Email Message: successfully executed the prolem are i can't recieve any email and sent box too.i have check log, Please help m,e
Duplicate Ticket should display the new ticket number
Hi folks, I might be missing something, but when I duplicate a ticket, I'd like to be informed of the ticket number that is assigned to the new ticket so I can quickly go to it. If that isn't something that can currently be achieved, may I please have a feature request for this? Thanks, Adam
Issue with user (requester) on SDP
Dears, Why a user (requester) is not able to see her request on SDP, even that I am giving specific role permission. Case: I have tried to change some permission issues and accidently I change her user to Technician. When I change it back to Requester, now the user cannot see even her own request. Please advice, Driton S. Bejtullahu
Email parsing not working the first time
Hi all, When I send an email to ServiceDesk Plus with parameters, the first time of the day I send the email, only the Requester is automatically field. All others fields (Category, subcategory, mode, prority, level) stay unfilled. If I send the same email a second time, all field are filled automatically... Is there any service to "warm up" ? Thanks for your help & Regards, Steve
CMDB Report RelationShip
Hi, It's possible to make a report that list all relationships related to "Bussiness Services" by hand? i wanna know how much Business Services are related to one server. My CMDB schema is BService-->APP-->Server-->Datacenter and i have support groups for APP and SERVER, is it possible to create a report with this information? Regards.
Request for purchase
Good day! Can I make a request for the purchase of the requester? At the moment, requests the purchase can be done only specialist.
Auto change status when associate PO
Dear all, -Any method or custom trigger when we associate PO to request and the request auto change the status ? - Custom trigger assige to Specified technichian ? Thanks
Mobile App Roadmap
Currently in the Implementation stage the following features are pending for the app: Mobile App features: Bar code scan of Asset. Approval action. To create request based on Request templates. View and search Solutions module. Will there also be plans to: - view attachments in approvals - view images included in request templates (pending feature) - view additional details for tasks (i.e.: project title, request title) - view pending approvals - incorporate chat (pending feature) - dashboards (tech
SDP on Port 80 and A record
Hi I have a web server which currently host other applications and intranet site on Port 80. Is there a way of installing ServiceDesk Plus on port 80 without causing any conflict. Kind Regards Jason Wong
Random error
Hi, casually have this error (only with chrome browser): so, when I press the OK button, system opens a pup-up with the login page. Any tips? Thanks
ServiceDesk Plus configuration options
Hi I am using the Standard Free Edition of ServiceDesk Plus and I would like some help with configuration and installation. I intend to install on the hosting server where port 80 is already taken for hosting many intranet sites. My question is whether there is a workaround where I can install ServiceDesk plus on Port 80 without interfering with other intranet sites. The idea is to use A Record to point the ServiceDesk Plus to another IP Address. Also is there a way of changing the alias URL so
Auto Complete user name
Hi All, i'm using the lastest version,my prolem is requester name field. how can i make it populate like select approve ex: my user name is "005 London" if i type london in requester name field "London" it don't show, just show when i type 005 but in select approver if i type "London" it also show 005 London. i know near requester name field have button search request but that take more time, so any script or how to make requester name field same select approver ? Thanks
Field and Form rules not updating tickets
Recently i took part in the conditional forms and fields webinar training and was impressed with the capabilities of the smart forms. However, after attempting to implement this for our onboarding form, I cannot get the tasks or Requested access fields to show up when someone fills out the form. The form successfully unsets all the tasks and hides the equipment request felds, but upon selecting a department, it does not offer up the options for that department, and when submitting the form, the
How to configure Android Mobile
How to configure Android Mobile
SNMP Scan in Assets
Hi, I've updated to 9307. I can no longer scan network devices via SNMP, tried routers switches and firewalls. When I try, I select the appropriate the community name as the credential (which used to work just fine) and it returns a fast, after 1sec or less, "FAILURE :Cannot connect to SNMP Agent." I can scan these same devices via SNMP from the Windows desktop of our ServiceDesk server so it's not network rules, it's something within ServiceDesk itself. Please help. Thanks!
Migrate from PostgreSQL to MS SQL
Hello! We need cross database migration from postgresql bundled with product to ms sql. I'm try: 1. perform full backup 2. change database to msq sql 3. restart application 4. restore backup Restore operation failed, because different database types. So how we can change database ?
Changing fonts in SD+ 9308
Hello, How can the request list fonts be changed?
How do I restore Popular Solutions to the Self Service Portal?
I accidentally removed the Popular Solutions box from the SSP - how do I restore this? :)
Robo Technician vs ADSelf Service plus
Hi ManageEngine, We are evaluating the possibility to buy a license of Robo Technician for SDP or buying another platform: ADSelfService Plus. We have ME SDP 9.301 Enterprise Edition. First, Robo Technician can do reset of password with accounts imported from AD? or can only do with local SDP accounts? Can a Robot Technician work with the field "on behalf of", so once the ticket it's done, it can send the credentials to the colleague so they can give them to the real owner? What is the roadmap for
Modify Query Report
SELECT (SoftwareList.SOFTWARENAME) "Software_Name", MAX(aaov.NAME) "Site", MAX(SystemInfo.WORKSTATIONNAME) "Workstation" FROM SoftwareInfo LEFT JOIN SoftwareList ON SoftwareInfo.SOFTWAREID=SoftwareList.SOFTWAREID LEFT JOIN SoftwareType ON SoftwareList.SOFTWARETYPEID=SoftwareType.SOFTWARETYPEID LEFT JOIN Systeminfo ON SoftwareInfo.WORKSTATIONID=SystemInfo.WORKSTATIONID LEFT JOIN Resources resource ON systeminfo.WORKSTATIONID=resource.RESOURCEID LEFT JOIN ResourceLocation resLocation ON resource.RESOURCEID=resLocation.RESOURCEID
How to Set Out of Office
Hello Team, Our working hours is Mon-Fri from 9:30 am to 6:00 PM.we need to set some Notifications to my requester during non productions hours. When any request is raised after the business hours or during weekend a ticket acknowledgement with Ticket ID will be sent to them, along with that we also need to send some notification that it is non business hours for e.g. setting Out of Office . I have noticed some options under the Organisation details--> Opertional hours and enabled the same. Please
How to setup Outage scenario tickets
I'm looking for suggestions for scenarios where there are system outages and how you all handle them in your setup. If a requester enters a ticket, how does the rest of the management get notified in all departments? Can a ticket be created with view only permissions to all? Example, our internet is down, how do we notify the company heads and keep them updated? How can they go to the ticket and see updates to IT's progress?
Manage Tasks with Email Command
Hi. We have a template, with tasks included. For some tickets, not all the tasks are necessary, so was wondering if an email template (email commands) could also control which tasks were active (ticked) and not active (not ticked)?
Technician Notifications
Is there a way to disable notifications for tickets that are created by a technician?
Request Feature: Form rules and enable customized fields on tasks
Hi ManageEngine, I want to request the feature of being able to make form rules and customized fields on tasks on SDP. Regards, Ana Rodriguez.
Admin SMS Setting
Admin SMS Setting Please why do you allow only American SMS Gateway providers instead of having a dropdown box to select/choose a (Country) and show available SMS Gateway providers so that we are all not forced and clogged on only American SMS service providers and Gateway providers. Please allow www.smsfactory.co.za in South Africa as first International SMS Gateway amongst others so that we can configure to ensure benefits of continuous usage of SD Plus Enterprise. You can call them to show
Inventory of bulk consumable items
We need to be able to track inventory levels of bulk consumable items - proximity scan cards for our timekeeping system. We order them in packs of 20, usually 100+ at a time, and issue them in similarly large quantities. It seems crazy to create a separate asset for each individual card, we really need a way to track them in bulk and just increase/reduce the inventory level as we receive new ones and issue them out. I don't see a way to do that in ServiceDesk, so we may just need to do it in Excel
Can powershell scripts be evoked if a request meets certain form criteria?
Just wondering if anyone has worked this out yet, so that a powershell script can be evoked for example: dropdown field has a certain value, then evoke a powershell script upon submission and pass it arguments from the request form values.
Sending Email to requester based on specific subcategory
I have a query to be clarified. Can you please help me out with the following: Is it possible to send Email notification automatically to the requester based on the category and subcategory he/she selected. For example if the category is to create a new email for the new employee. Send them back a reply requesting to provide The details of the user(first name and last name etc). Looking forward for your kind assistand asap. Thank You!
Matrix reports on Projects Module
Hi ManageEngine, Can you make it possible to have matrix reports for Projects? Thanks in advance, Ana Rodriguez.
Set change roles based on change fields
Hi ManageEngine, We are using ME ServiceDesk Plus 9.3 and we are facing an issue: Is the a way to set change roles based on change fields? Any help would be appreciated. Ana Rodriguez
Problem: Import users from AD OU that not selected
Hi, I have multiple OU in AD and move some users to "OTHER" OU. When I import users from selected AD OU, I see some users (not all) that located in "OTHER" OU in requester section. I check these users account and find out for these users site(office) field filled. I think it's an issue and please check it. Thanks
Collapse and expand every relationship in relationship map
Hi, I want to print some relationship model and map, but I don't want to print all relationship that related to some CI. because of that I need to Collapse and expand feature for every relationship. Thanks
SDPCrash-OutOfMemory
We have a problem even changing the wrapper.conf as suggested in the Java Tuning section of the manual. Server is starting. This may take a minute ... This copy is licensed to Fondazione Ri.MED Unclean shutdown of previous run. ServerContainer [CREATED] AdventNetCC [CREATED] AdventNetServiceDesk [CREATED] ServerContainer [STARTED] AdventNetCC
Query or Report: Report of workstations without a "ABC" software
Hello, looking for a report or query that produces a tabular report listing the following information. Workstation/Computer name | User | Service Tag | Last person to login of all computers WITHOUT a specific software Software = ABC software. Thank you in advance
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