We are evaluating the possibility to buy a license of Robo Technician for SDP or buying another platform: ADSelfService Plus.

We have ME SDP 9.301 Enterprise Edition.

First, Robo Technician can do reset of password with accounts imported from  AD? or can only do with local SDP accounts?

Can a Robot Technician work with the field "on behalf of", so once the ticket it's done, it can send the credentials to the colleague so they can give them to the real owner?

What is the roadmap for both solutions?

Regards,

Ana Rodriguez.