Our working hours is Mon-Fri from 9:30 am to 6:00 PM.we need to set some Notifications to my requester during non productions hours.

When any request is raised after the business hours or during weekend a ticket acknowledgement with Ticket ID will be sent to them, along with that we also need to send some notification that it is non business hours for e.g. setting Out of Office .

I have noticed some options under the Organisation details--> Opertional hours and enabled the same.

Please advise us on the usage of OPERATIONAL hours.

kindly assists us in setting OUT of office from servicedesk.

Regards,

Raghu