Email parsing not working the first time
Hi all,
When I send an email to ServiceDesk Plus with parameters, the first time of the day I send the email, only the Requester is automatically field. All others fields (Category, subcategory, mode, prority, level) stay unfilled.
If I send the same email a second time, all field are filled automatically...
Is there any service to "warm up" ?
Thanks for your help & Regards,
Steve
When I send an email to ServiceDesk Plus with parameters, the first time of the day I send the email, only the Requester is automatically field. All others fields (Category, subcategory, mode, prority, level) stay unfilled.
If I send the same email a second time, all field are filled automatically...
Is there any service to "warm up" ?
Thanks for your help & Regards,
Steve