Custom Trigger Email not working

Custom Trigger Email not working

i have follow this topic  https://resources.manageengine.com/resources/resource/python-updated-script-sending-custom-mail-notification-for-requests-with-configurable-xml
everything is OK
Action menu "Menu Invoked is :Email" invoked
Action by Service Call Center on 03/05/2017 09:21 PM
Menu Invoked is :Email
Message: successfully executed

the prolem are i can't recieve any email and sent box too.i have check log,
Please help m,e

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