Asset Workstation Report
How do I write a report or query to pull information from both Workstation data and also Asset data. I need to get a data file that shows Workstation Name, Beds Code (custom field added to Workstation form), Product Type (such as Desktop-PC, Desktop-MAC). The state requires us to pull all Product type related to computers and list quantities based on location (Beds Code field we added). Is there a way to pull data like this and if so how? I used Crystal reports before but I cannot use this with SDPLUS,
Software report
Hi I need a report to show the following Managed software purchased software installed software availablesoftware I have service desk ver Version : 5.5.0 Build Number : 5505
Mobile Devices or API for client to interface
1. Is there a plan to test ServiceDesk Plus on mobile devices or to create a separate versions for mobile devices? The mobile devices do not have same capabilities as desktop internet users. 2. Is there an API for ServiceDesk Plus where clients/users can interface with the software and program modules to perform special tasks? If so, which programming language or scripts do we use?
Why can my requesters not see 'Solutions'?
I am using Service Desk Plus Version : 7.0.0 Build Number : 7004. I have created a starter set of solutions which would benefit my users and plan to add to it over time to get maximum coverage of common issues. When I log into SDP as either a technician or Administrator, I can see the solutions, search through them etc. just fine. However, anyone logging in as a 'Requestor' that clicks on the Solutions tabs, there are none there, all of the folders are empty. Any assistance would be greatly appreciated.
Unique ID for Computers
Hello.. I have a problem when scanning blade servers.. I seems they all get the same Identity somehow.. When scanning one server everything looks fine.. When scanning another one the systen tells me that the server has changed its name and sw inventory.. It's not a big issue.. But I am interested in what parameter uniquely identifies a computer.. ? At first I thougt it was the Service Tag or WIN32_BIOS Serialnumber, but that seems to be wrong.. Any ideas?
Giving technician rights to AD users
Is there any way in ServiceDesk to give a user imported from Active Directory technician rights?
Notification: Acknowlege Technician by Email when the task is closed
SDP should send an E-mail notification to assigned technician in respective ticket when another technician closes a task, alerting to assigned ticket technician that a task was closed by another technician.
BUG in notification "quick pick" links
In customizing the notifications, there's a number of little variables seen at the right hand side to pick from. One of them "$RequestLink", when clicked, puts a hyperlink down at the bottom of your notification. It doesn't go anywhere else, but at the bottom. But! If you cut/paste that link to move it to another location, it PRE-pends the default path for your server onto the front of the link, resulting in a double http address. for instance, our server is at http://tasc After copy/pasting the
Delete Technician - side effects?
Hi, I just talked with tech support. Asked if we deleted a technician would we lose the ability to report showing his name on past activities. I was told that it would show up as "Unassigned" . This means once I delete 2 technicians I can no longer see who handled the ticket. I noticed that while in admin I can disable login but keep the technician in the list. Does anybody know if that frees up a license? Thanks J
ticket creation timestamp
We are running version 6.0.0 build 6009 and just recently I noticed the ticket creation date/time stamp as an hour behind but yet the clock running at the top of the window for SC+ is the correct time. I have verified the PC's in our office are set correctly. Where does SC+ pull the date/time stamp from when a ticket is created and how do I correct it?
Who is logged in in SDP?
Hi there, Is it possible to see (as a technician) who is already / still logged in in the ServiceDesk? Thanks, Ferry
Request Type
Hi I have just updated to SD7 v7005. I was very pleased to see the listed feature in the readme that allows the Request Type to be changed, then I discovered that this feature only applies to the ITIL version. Although it would be nice to use in my version (please), at the moment as it is visible in the Helpdesk Customizer it just causes an unnecessary (but much wanted)step in the process. I guess you can remove it in a future upgrade. Regards
SD+ upgrade failed
We are using version 5507, it works well. But when we upgrade to version 6000, it failed at 98% and rollback. 1. Backup 5507 data (success) 2. Install a new 5507 (success) 3. Restore 5507 data (success) 4. Upgrade to 6000 (fail) Is it possible a 5507 data compatible problem? We can send data if need. Thanks. Leslie
Add asset id of Monitor
How do I attach a monitor with an asset id to a workstation in sd+ 7 please? TIA Rich
What happens at the end of the subscription?
Mine expires in 178 days. Does the product still function? Updates won't apply? Technicians turn into pumpkins? What exactly will be the cost for us SDP6 customers to continue our subscriptions?
7004: Import from AD
It is good, that in 7004 has earned import from AD when in OU name there were not-latin letters. Badly that now instead of a displayName of the user its samAccountName (or some similar) is imported. :(
SDP 6 to 7 upgrade
So I read it should be available the end of the month or latest by the first week of November ..... then I read BETA .... Really? your customers .. the ones that have paid your way for months / years get to wait another week to use the product that has been available for some time .... and then get to work with a BETA upgrade? So any guess as to when the production version will be available? Wait, let me guess .. end of November ... maybe first week in Dec ... This is really incredible. For some
Update from V6 Professional to V7 Enterprise & Asset num
Hi Guys, Just need clarification on something. We are an existing customer and running version 6 professional and eagerly awaing the upgrade to version 7 Enterprise. We have just purchased the upgrade license to version 7 and purchased the enterprise version as there are features that we would like to use. However I have been told that as we have upgraded to version 7 Enterprise from version 6 professional I will loose the unlimited nodes as we have changed from professional to enterprise. Is this
Cannot Upgrade from 5500 build 5507 to 6000
Details: Backed up entire AdventNet directory to remote server. Installed ServiceDesk Plus build 5507 on test server. Restored AdventNet directory to test server (overwriting files) Started ServiceDesk and logged in Shut down server Ran UpdateManager.bat Installed SD6 SP 24 This update failed. According to the message, the SP uninstalled. However I was unable to start up ServiceDesk after the uninstall of the SP. I tried installing SP 22, but that didn't work either. I repeated all of the steps in
Custom Report
I would like to custom the report as below format. User Name Workstation Software Name Manufacturer What is the SQL query script? Thanks
Regarding Reports
Dear All, I have implemented Service Desk Plus Version : 6.0.0 Build Number : 6009 at one of my clients place. Under Reports tab, we have different automated generated reports such as Reports by Category, Reports by Created date etc..... Today, when I checked the Service Desk, all the automated generated reports went missing and some reports just display partial information. What could have gone wrong? Please guide me on this at the earliest as I need to forward all the reports to my management.
Close Request Rule
We are using Service Desk Plus v6013 and I have a question concerning the closing of requests. I setup my technician roles so that they can only see a request after I have assigned it a group. Then any tech can grab a request. But when they close a request I have it setup so that the requester will get an email with the resolution. Is there a way to add myself to that list so I can get an email for the closed calls as well? That way I see the calls when they come in and I assign to a group and I
Gettin an error
I am getting an error "Licence key is invalid". I have Download this software through the net. They have inform me about this Licence key and the validity date given by them was 14 nov. but they have stop providing the Service from (1 nov.) today itself. what do i do i have already ae-mail the person to whom they asked to. How do i recoined that software Where i have store my Asset list & call Logs....
CAN'T UNINSTALL VERSION 7004
Hey guys, I need some help here. it seems I can't uninstall 7004 to run version 7003 or 7002 which doesnt have the problem with the AD user names. It gives me an error when running the uninstall that it is not supported? Thanks
Multi Server Setup
Hi, I am a newbie to SD7.0 and i must say that i am very impressed with the featureset offered. I am currently evaluating free version and would like to explore the possibility of the following setup: I have two office locations, 1 (US) and 1 (India). We are planning to support US office from India and have a centralized helpdesk in India. However, i dont want my US user's to login to SD server hosted in India. I would like to setup a second SD server in US and have people use it for raising their
Unable to copy workstation
running: Version : 6.0.0 , Build Number : 6008 I need to copy a workstation but when I choose the "copy workstation" link it results in this error: FAILURE :Exception while copying Workstation. : The workstation is already discovered. Please report the problem to the system administrator, with the Error Code - 1,194,023,147,037.
Restore data exported from 7004 to 7005
I have backed up the data from a SD+ 7004 installation. I have uninstalled it and installed version 7005. I'm trying to run the restoredata.bat and it won't go through ... keep getting the same error message. I did make sure the service was stopped before running the restore. Here's the error: 2-Nov-2007 11:40:34 AM com.adventnet.servicedesk.server.utils.SDDataManager <ini t> INFO: rootDir :: .. 2-Nov-2007 11:40:34 AM com.adventnet.servicedesk.server.utils.SDDataManager <ini t> INFO: netutilsData
@ makes text bold and big
When i try to write an e-mail address the text gets very big and bold. Is this a known bug and is there a workaround other than copy/paste. Regards Stefan
Version (6014) has been released
Hi All, Version 6014 has been released. Issue fixed: * Request Duebytime was incorrectly set when changing the request status from onhold to open is fixed Instructions to apply the hotfix and the link to download the hotfix is available http://www.servicedeskplus.com/service-packs.html You can contact us at support@servicedeskplus.com Thank you Ganesh.KB ServiceDesk Support
Latest Stable Build?
I did post this earlier but the version recommended was 6011. I did finally do the upgrade and the version is 6013. Is this version stable, or is there a later version 6 number that is better?
Pls help me found all request 's lost after import workorder
Pls help me about found all request 's lost after import workorder - I export workorder to xls file for repair field "timespent" and then I deleted all record and import in same Table "workorder" after that I look in ServiceDesk and can't see all request, i don't know what's wrong? and i look in mysql then have data in this table(workoder), Pls Help me
Survey results order
We are using Version : 6.0.0 Build Number : 6013. We recently upgraded to this version. Since upgrading we the display order of the completed surveys is different and sorted by technician. Is it possible to change this If not, can it be made into an improvement in future versions? Cheers.
Create diferent forms
Hi everybody, Is my first time with this product and I would like to create differents forms request, because is better for us assign those to different request template. It is possible do that?. Best regards Escono
Update to Version 7.0 ( Build Version 7004 )
Version 7004 has been released. Issues addressed in this release : * Data is not stored properly in local language (other than english) is fixed. * Request approver unable to view file attachments while approving request is fixed Download this update from : http://archives.adventnet.com/service-desk/7004/AdventNet_ManageEngine_ServiceDesk_Plus_7_0_0_SP-0_4_0.ppm Instructions to apply this update : 1. Shut down ServiceDesk Plus Server. 2. Run the script UpdateManager.bat (UpdateManager.sh for Linux)
User Allowed to Cancel Requests?
Perhaps I am just not seeing it, but is it possible for the "requestor" to close or cancel a ticket from web page?
New User Profile Request Form
Hello All, Is there any way for us to create a new user profile request form within the helpdesk system? One of our categories is "New Users" Our company often gets requests to add new users accounts for Active Directory but usually they don't provide all the necessary info. So we thought that we might create a form for them to fill out within the helpdesk. Thanks for your assistance!!! Lizi
Add a tmer
Would like to see the ability to add a timer, so that when someone is working on a request, they can start a timer on their computer that will accurately reflect the amount of time they are working on it. We had this feature in our old helpdesk and miss not having it in Service Desk
Password management
I would love to see servicedesk do passwordmanagement. Not only for the technician (server) side, but also for the user side. The amount of passwords ppl have to remember keeps growing, it would be nice if there was a place where users could save them to, protected with another password, so they only have to remember 1. And how about giving users rights to see a certain password. So it would be possible for a technician to add a password and tell the system that certain users or usergroups are allowed
Global View: more selection options in dropdown
I have a feature request that is not covered by other feature requests, as far as I have been able to tell: - Would it be possible to include more selection options in the Global View, such as for Department, instead of only being able to select on technician, category, level, priority and mode? Regards, Paul
Request Escalation Status
Hi We have a feature in our old helpdesk system where the SLA escalation status for each request is displayed by changing the colour of the request, so for each of the possible SLA escalation a colour is set i.e New request = White Normal level for requests = Green Level 1 escalation = Yellow Level 2 escalation = Orange Level 3 escalation = Magenta Level 4 escalation = Red Have added a screenshot to assist you visualize it. It is difficult to see requests that have been escalated in servicedesk without
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