Request Escalation Status
Hi
We have a feature in our old helpdesk system where the SLA escalation status for each request is displayed by changing the colour of the request, so for each of the possible SLA escalation a colour is set i.e
New request = White
Normal level for requests = Green
Level 1 escalation = Yellow
Level 2 escalation = Orange
Level 3 escalation = Magenta
Level 4 escalation = Red
Have added a screenshot to assist you visualize it.
It is difficult to see requests that have been escalated in servicedesk without having to create a custom filter.
What are the possibilities of having something like this introduced?
Regards
Mike
We have a feature in our old helpdesk system where the SLA escalation status for each request is displayed by changing the colour of the request, so for each of the possible SLA escalation a colour is set i.e
New request = White
Normal level for requests = Green
Level 1 escalation = Yellow
Level 2 escalation = Orange
Level 3 escalation = Magenta
Level 4 escalation = Red
Have added a screenshot to assist you visualize it.
It is difficult to see requests that have been escalated in servicedesk without having to create a custom filter.
What are the possibilities of having something like this introduced?
Regards
Mike