Account specific request templates
It would be very useful to have the ability to make the available request templates account specific. We don't provide the same services to all of our accounts and each requester can see all categories and request templates. It would look more professional if I could remove the 'clutter' that isn't needed
7511: Hotfix Released
Dear Users, A hotfix upgrade over 7500 has been released and is available for download. Enhancements made in this release: Technicians can be added to a 'Default Technicians List'. This means they can be added to Groups, SLAs, Business Rules created under 'Default Settings' Notification Templates - Email signature can be placed as part of the template at a position of your choiceIssues fixed in this release: If a custom 'Status' is created, 'New Request' page is not displayed When creating a new
ServiceDesk Plus - MSP is now ITIL ready!
MSPs now have an ITIL ready helpdesk! With the newly released Enterprise Edition, MSPs can now manage Problems & Changes for different accounts. The Enterprise Edition contains all features from the Professional edition as well as Problem and Change Management in addition to other ITIL features like 'Impact', 'Priority Matrix' and 'Change Advisory Board' to name a few. You can visit our website for more details about these features by following this link http://www.manageengine.com/products/service-desk-msp/index.html
ManageEngine ServiceDesk Plus MSP 7.5 released !
MSPs can now manage multiple clients' IT help desk from a single console using the newly launched ServiceDesk Plus MSP. "As a Managed Service Provider who has been in the I.T Helpdesk industry for over 18 years and using a number of different help desk applications to support over a hundred customers, we believe that we have finally found a solution that fulfills our requirements. ManageEngine allows our customers to be kept up to date on a three tier level (Telephone/Web and Email) , provides excellent