ServiceDesk Plus - MSP is now ITIL ready!
MSPs now have an ITIL ready helpdesk! With the newly released Enterprise Edition, MSPs can now manage Problems & Changes for different accounts. The Enterprise Edition contains all features from the Professional edition as well as Problem and Change Management in addition to other ITIL features like 'Impact', 'Priority Matrix' and 'Change Advisory Board' to name a few. You can visit our website for more details about these features by following this link http://www.manageengine.com/products/service-desk-msp/index.htmlManageEngine ServiceDesk Plus MSP 7.5 released !
MSPs can now manage multiple clients' IT help desk from a single console using the newly launched ServiceDesk Plus MSP. "As a Managed Service Provider who has been in the I.T Helpdesk industry for over 18 years and using a number of different help desk applications to support over a hundred customers, we believe that we have finally found a solution that fulfills our requirements. ManageEngine allows our customers to be kept up to date on a three tier level (Telephone/Web and Email) , provides excellent
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Announcements
ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14940 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14940. We have fixed below vulnerability issue in this release SDPMSP-24590 : CVE-2025-8309 : Privilege escalation vulnerability caused by overly permissive[Security advisory] Authenticated user privilege escalation vulnerability via insecure regex in URL paths
Hello, This security advisory addresses the privilege escalation vulnerability via insecure regex in URL paths in ServiceDesk Plus MSP . We strongly urge all customers to upgrade to the latest version of ServiceDesk Plus MSP immediately. CVE ID: CVE-2025-8309ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14930 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14930. Major enhancements : SDPMSP-24338 : When the application is running, a full backup can be performed via script using the command backupData.bat/sh --online.ManageEngine ServiceDesk Plus MSP - version 14.9 - Build - 14920 Released
Dear User(s) Greetings for the day. We released ServiceDesk Plus MSP - version 14.9 - Build - 14920. Major enhancements : SDPMSP-24145 : Non IT Assets count in account details page. SDPMSP-24203 : You can now configure Field and Form Rules (On Field Change)ManageEngine ServiceDesk Plus MSP Cloud is now available
Dear Users, We have some great news for you ! We are thrilled to announce that ServiceDesk Plus MSP, our unified PSA-ITSM platform, is now available in the cloud. This version offers the advantage of low overhead, easy scalability, and high availability.