Integration with InTune (Endpoint Manager)
As more clients are moving toward InTune and co-managed environments with SCCM it would be great to integrate the Asset Discover and management with this product.
Announcements tab
Hi ALL I have feature request about Announcements tab - Add behavior settings: 1) show for all requesters in each case page 2) show only if any active Announcement is presents in system/instance/service_category_of_case 3) Never show for requesters
CMDB Relationship Map - View Details Link
When viewing a CI, under relationships you can click the related CI. This provides a View Details link Feature Request: Please add the same view details link from the related object in the relationship map. This improves the user experience when navigating
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Ability to Clone and Reorder Field and Form Rules (for Unified Multi-Department Forms
We are building a unified, interactive incident/service request form in ServiceDesk Plus Cloud to support multiple departments—Technology, Facilities, Events, and Security—at a K–12 school. We're using extensive Field and Form Rules to dynamically manage
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Abililty to set the default request view (from a Dashboard link)
When clicking on a request link from a dashboard, is it possible to change the default view for requests from a sidebar list to the standard list view?
Auto-assign Consumables in Service Desk Plus Cloud
Hello, I got a request from one of my company's IT coordinators. Could we look at the possibility of automatically assigning consumable assets ( monitor, dock, keyboard, mouse, headset, etc.) to users when their hardware request ticket gets closed? Example
ServiceDesk Plus Cloud - Operational level agreement - (OLA)
Hello Support, To ask you on this post, is the release of OLA's on the ServiceDesk Plus Cloud roadmap? Do you have any estimated release date for OLA's functionality for ServiceDesk Plus Cloud? Regards, Rafael Vega
Custom Actions -- set due by date based on field
In our onboarding and offboarding templates we prompt the manager to select the employees expected Start Date or Expected Departure Date. We try to encourage these forms be submitted 2 weeks prior to either event but this happens in rare occassions so
Reporting manager of On behalf of user
Currently we are trying to build a workflow that will send approvals to the reporting manager. But there is not an option to send the approval to the reporting manager using the on behalf of user field instead of the requesters reporting manager.
Change Description: Move to top in Request View
We'd like to be able to manage how fields, specifically the CR Description, are displayed in the Details page. We've configured the template to show the user the Description field at the top of a new CR but when the CR is saved, it puts the Description
Access to all instances by Organization Admin
I understand this is by design, but it would be helpful if Organization Admins had the ability to access the Setup menus for all the organization's instances, whether they are a technician in them or not. We essentially have to pay for an extra license
Integration ServiceDesk Plus Cloud with Microsoft Power BI
Has anyone successfully been able to integrate SDP Cloud with Power BI? If so could you give me some direction please. Is there any plans in the pipeline to have this integration developed?
Release Attachment enhancements
Users may add an attachment at any stage of the release. Just like notes and approvals, it would be very useful to see all the attachments on one page with an indication of the stage it was attached to and who attached it. I would also like to be able
Support for scripts using mobile application
Actually if a requester opens a ticket using the mobile application, custom scriprs associated to a form rule doesn't work. Is it possible to plan scripts support for tickets opened by App?
Space Management in ITDesk instance
It would be useful to manage Spaces also in ITDesk instances, for instance for meeting rooms and associated devices for asset inventory pourposes.
Add an Attachments navigation menu to Releases
Users may add an attachment at any stage of the release. Just like notes and approvals, it would be very useful to see all the attachments on one page with an indication of the stage it was attached to and who attached it
[SDP Cloud] Help Card for template request
Hello Support. Is there a possibility to configure a Help Card to register tickets in ServiceDesk Plus Cloud? That is to say: Use this area to display a short description or any instruction, notes, or guidelines for Requester. This is an example of what
Suggestion - Add ticket subject line over Browser Tabs instead of "Request Details"
Ideally we open multiple browser Tabs of IT Tickets. It would be much easier to navigate to a specific tab if the Subject lined displayed over Tab (When a specific ticket is opened) instead of navigating through all those tabs since it just says "Request
Multiple SAML Identity Providers
Hi, currently we are using Azure AD IdP with SAML integration on SDP Cloud. We have situation where our Group Company uses Google Workspace for different email domain. But we cannot add another SAML IdP. I wish SDP Cloud can support multiple SAML IdP
Look up a group based on technician selected
Currently we select a group and it pre-populates the group members. It would be a great idea to do reverse lookup. Selecting a technician and then the group field populates with only the groups the technician selected is in. Sometimes technicians forget
Link Solutions to CMDB CIs
It would be helpful to be able to link articles in the Solutions module to configuration items in the CMDB module. Our organization would like to use this to better understand the relationships between solutions and CIs, particularly in cases where an
Sending Asset Acknowledgements upon bulk imports
We have been exploring enabling asset acknowledgement recently, and in our testing we have noticed that if an asset is assigned to a user via bulk import (.csv), even if the conditions for the acknowledgement are met, no acknowledgement is ever sent.
Hide selected relationship on a CMDB Business View
In several occasions, a CI can serve several services or systems. For example, a business view of SD-WAN consists of Network Firewall connecting different ISP, Networks, and SD-WAN. In different business view, a public-facing website depends on the same
Support custom lookup fields from CMDB in beta Power BI connector
Our organization is using the ServiceDesk Plus Cloud CMDB for tracking our various software applications, etc. and we're also using the beta Power BI connector extensively for reporting. Our application CIs include two multi-select lookup fields to identify
Support Blended Conversation in Zia Mobile
Currently Blended Conversation in Zia chatbot is only available in Web mode. For the benefit of mobile users, it is preferable to have the same experience for Zia chatbot in Service Desk Plus mobile app to render Blended Conversation.
Feature Request - Add Conversations (Notes) Tab to Assets Module
It would be sincerely helpful to add notes or conversations to assets. We want to be able to add notes regarding vendor discussions, equipment returns, etc. Something similar to the conversations tab in the Contracts Module.
SDP Concurrent License for Technician
I know this have been up for discussion previously but I haven´t seen any new regarding it. Are there any plans on changing from "Name Techician" to "Concurrent logged in techician" in Servicedesk Plus Cloud? If not for the entire domain, but would it
Improvements to new Dashboard (2025)
A few suggestions to improving the new features for the default dashboards: Ability to add more than one status (field) to a filter. For example, I can only highlight individual Status names and not a collection a names (Open vs. Open, WIP) (OnHold vs.
Asset Allocation Details by Site
Being able to select a user or department to fetch asset allocation details is a huge improvement. However, please give the option to view assets by an entire site instead of by user or department only.
Additional Support for Email Commands
A number of our templates use the 'Approver(s)' system field for requesters to assign their team manager ad-hoc as approvers for Service Requests. There are some templates that we would like to raise calls with using email commands, but are unable to
Display Followers/Shared With in Right-side Widget
Display follower information/shared with information somewhere in the widget instead of Actions -> Manage Followers to view followers or who the request is shared with
My Groups - Mobile App
Currently the mobile app (Service Desk Plus Cloud) does not have the option to filter the requests based on group (technician group). Is there a roadmap on this for future launch? It would help 95% of teams that work tickets to be able to view their group
Integration for Jamf
Option for integrating with Jamf for Apple device information to be imported as assets for any device that is managed by Jamf, similar to the way Intune can be integrated.
Automate Instance Announcements for new platform updates
Allow customers to suscribe to an Announcements for new updates/releases? In our organization the responsible analyst reviews new releases and shares them with the organization via an SD+ Announcement. It would reduce the amount of effort on customers
Automate Technician name in Requester field
In some cases a Technician can be a Requester to report an issue or raise a request. In the onprem version we were able to add a script to all forms to take the logged in name and populate the Requester field. This is the same behaviour that Requesters
Service Desk Plus Cloud Scrum Roadmap
For SDP Cloud, there was a Scrum enhancement listed in the backlog which appeared through November to be implemented in Project Management. Has it been removed. From both a product, and ITSM alignment standpoint the integration of the Scrum / Agile framework
Add grouping feature to List view in Request
One of my users has requested the ability to create expandable grouping in the Requests Lists view, similar to the Group By feature in the Kanban view. This was a view our last ticketing system supported that was well-liked. For example, if the grouping
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