e signing a PO
Can we have a feature in the PO that will have the possibility to have E-Sign integrate like Docusign so PO can be signed and tracked, Having a field signing authority is not enough for organization these days, as you cant tell who edited that field and vendors usually want hard signatures. I see that Zoho already integrates with Sign Easy, is there any way to integrate as well with PO signing module? Thank you
Copy-paste multiple emails into notifications
Feature request: allow users to copy-paste multiple comma or semi-colon separated emails into a notification field. Currently you have to type out emails one at a time or select them from a pick-list. For larger lists of recipients, it would be convenient
More flexibility in asset loan expiration emails
I want to submit an enhancement idea for the asset loan notifications. Our service desk would like the loan borrower to be notified two days before their asset loan expiration and then daily until the asset is returned, but they do not want to notify
Update/Add to the My Summary Page
It would be nice to be able to modify or add more items to the My Summary widget and to be able to see this widget anywhere, not just within the home module. It would be nice to customize and organize the request views by specific status instead. It would
When Parent Incident is resolved, the associated Child Incidents should be automatically resolved.
Now, you need to manually resolve all "child" tickets of an incident record. It takes a long time to resolve each one specially if there are a lot of incidents logged for the same issue. It's not allowed to resolve the "parent" ticket unless all are resolved
bring @mentions from On prem version to cloud
In the onprem version of SDP, you can @mention a technician in notes which would notify them in the SDP website and by email, this was very useful when another technician was required to assist in a ticket, but the ticket didnt need to be assigned to
I want to copy the attachments from parent request to child requests
I have created a custom function which create a duplicate request of the parent request copying the parent request fields however, fails to copy the attachments. Can someone suggest the Deluge code to get the attachments copied to the child request through
Would like access to newest Note on a Request, for views and reports
Is there a way to show the most current Note for a request on views and reports? We like to see a detailed description of current status when viewing a list of Requests or when sharing status of a list of requests via a report. I have created a custom
Ability to add lookup custom fields to CMDB views
This is an enhancement request idea. I have added several custom lookup fields to some of our CMDB CI types, but I am not able to add them to my view via the Column Chooser. It would be helpful to be able to see those columns.
Allow users to view requests from their direct reports
Several managers in our organization have asked for the ability to view requests submitted by their direct reports. The current options under "Requester allowed to view" do not allow for this. The closest option "View all department requests" is too broad.
Checklist items don't display info when excluded
When I mark a checklist item as done, an Info icon appears on it, and it shows who updated it and when. See sample screenshot. When I mark an item as excluded, it doesn't show this icon. It would be useful to be able to see who had excluded an item and
Forms design options
Hello, I find the form design options very rigid and limited. It would very beneficial to have the ability to arrange fields in more than 2 columns as well as having advanced fields (Radio buttons, Check boxes) and separators. Is any of this on the product roadmap?
Show Project Title for Milestone Tasks
We cannot see project titles for tasks that are part of milestones. This causes confusion when managing tasks from different projects, especially considering we utilize project templates in which the milestone names are the same and can have two or more
Feature Suggestion - Quick Status Scheduler Options
I find myself wishing for a quicker way to set the Status Scheduler change time. Right now you need to click the checkbox, select status changing To, date, hour, and minute. It would be fantastic if there was a way to speed this up, something that can
v3 API request download Attachment
Can you download attachments from a request using v3 API? I can see attach, list attachments.. but nothing related we are building a Bi-Di Interface as native connectors are not forthcoming.
Allow Users with no Account to View Solutions.
It would be very useful if some Solutions could be made available as View Only for those without accounts.
Teams Channel Addin Search Requests by Ticket ID or Requesting User
As a helpdesk operator i want the ability to use the teams addin to highlight a ticket and discuss it in teams; i want to be able to search for a request/incident by requestor or request #ID in addition to current request title. the current ability to
Customize Sign-in page
Hi Support Team. How we can customize Sign-in page? We have SAML authentication from oprem AD and want hide other sign-in method - is it possible ?
Using Request workflows, add checklists to Requests/Incidents based on set conditions.
When on-boarding a new staff member, we have to set the user up on different services based on the department or team they will be a part of. It would be beneficial if we could set up a workflow to add a checklist (per department) based on conditions
Searching and Sorting in the Request View
Can you enable functionality to allow us to search and sort by all columns under the Request module? For example, we cannot currently search or sort by the 'Approval Status' column; this would be beneficial to allow requesters and technicians to quickly
Form rules for assets
Hello I'm wondering if Form Rules for Assets will be introduced to SDP Cloud? I have a need to disable the name field in the Asset form so that techs can not change the name of the asset. Changing the name and other details of the asset by unauthorised
E-Mail notification in list view for ALL modules - not just requests
Currently we see an icon (either a red or green envelope) in the request list view when an email notification is either sent or received. This serves as a terrific way for our staff to recognize when a user has responded with current information for the
Follow vs. Share
The Follow and Share features look really similar on the surface, but I learned a bit about them today that I thought I'd share with others: Share - this sends a one-time email notification to the requester making them aware of the request, though it
Add a watcher to a request
Hi, We would like to add watchers to request. These watchers would need to have single request permission to read the whole request. For now we only have the option between 4 'Requester allowed to view' roles: Show only their own requests Show all
Make Search Bar always visible and have it search configuration items as well as content
Similar to GCP and Google Workspace, an always-on search bar would reduce my clicks by allowing me to search for both content and configuration settings.
Reminders Visibility to All Team Members - ServiceDesk Plus
It would be great if we had the ability to be able to see reminders from other teams members in tickets in ServiceDesk Plus. At present, we can only see the reminders that we have set and no one else's.
User Hierarchy
Import User Hierachy Users>>Reporting Manager>>User Reporting manager- Manager>> Manager-Senior Manager
Warranty Status - HP, DELL and LENOVO
Good Afternooon All What is the current status of using the REST API to import the warranty status ofr HP, DELL and LENOVO. When we signed up a for the SDP Cloud version i was informed that i should be able to pull this info in using the API. Logged a
Allow requesters to customize which notifications they receive
This was a feature of a ticketing system we replaced with ServiceDesk Plus Cloud, but it had a neat feature I wanted to suggest here. Our old ticketing system had a list of default notifications that the sys admins configured, but each requester user
Powerautomate connector support Triggers aswell as actions
Support triggers within powerautomate aswell as actions. when a incident request is created when a incident request is updated this means rules can be defined to support basic logic; trigger: if incident is updated with support group DEV; action: create
Assign task to another instance
Our organization has some work orders, for example new hire onboarding, that require tasks to be completed by multiple departments existing in different ServiceDesk Plus cloud instances. For example, for a new hire, IT will set up workstation and network
Request page UI for requestors
Hi ALL. I setup new cloud instance i have some UI confuse (( I create some SR template. In Technician View page I added and sorting all my (as technician) must have fields. (1st screen) In Requester View page I added and sorting all must have fields (for
How can I duplicate Milestones in Projects?
How can I duplicate Milestones? If this is not possible, is this feature in your roadmap? If so, when is the ETA? PS: Not on cloud yet
Single view of assigned tickets and tasks for technicians
Add single list where technicians can get a view of all tasks and incidents/requests assigned to them. Ideally, I’d like a list of all incidents/requests assigned to the logged in technician, and any tasks assigned to the them and associated to a ticket assigned to the technician would be displayed as a sub-record of the incident/request. Tasks which are assigned to the technician but the parent ticket is assigned to another technician should be displayed as well, but should clearly indicate who
Hide some fields
Hi ALL Currently request details page has right block with many info. In our instance many of them are empty. How we can hide empty field ?
Approvals on Incidents
I am very dismayed to learn that we cannot have Approvals on Incidents. This is terrible! So I have to pay for the Service Category add-on to be able to send automatic approvals on the Standard Plan Instances? On the Instance where I have Service Categories
Service outage dashboard
Has anyone come up with a clever way to show a service outage dashboard on the requester portal? Something that shows information on known system outages and their status. I was hoping to leverage the Executive Dashboard feature to build something from
Warning when sending notification to an email not associated with a user
Our organization has a number of email distribution lists, including one for all staff. When sending email notifications from the Requests, Changes, and other modules, ServiceDesk Plus allows you to type in an email, which is excellent. A helpful enhancement
Unified Agent Availability in SDP Cloud
Is there any update on when the Unified Agent will be available for use with SDP Cloud?
Share requests with other technicians/group
I think it will be very useful if we could share the same request with other technicians in the same group or with other groups; in this way we can work together on complex issues or on issues involving different offices. Thanks
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