Web Server port occupied
Is there an issue with this version v12? I installed the latest version (free version) and I keep getting the WebServer port is occupied. No matter what port I use i get the same error. I have reinstalled the software a couple of times and it works initially but after a while it stops working again.
ADAudit Plus service will not start after updating from 4661 to 5000.
Recently applied the service pack to update from 4661 to 5000. Since that point the service will not start and displays the attached message. Submitted a support request but have gotten no response.
opmanager v12 MIB import
Hi, I am trying to add some MIB's for ubiquiti wireless devices but i am having some issues. I have copied the MIB files to opmanager/mibs but when i go to add monitor > snmp > from MIB the mib files are not showing up, is there something else i need to do to import them? v12 doesnt seem to have alot of documentation for it.
Ability to Hide Topic Folders in Solutions
We use many Topic folders (and Subfolders) for internal Solutions, all the solutions in that topic have the "Publish this solution in Self-Service Portal also" unchecked, but the Topic Folders can still be seen by anyone in the Web Portal. I would like to see an option to make the Topic Folder and any Solutions in that folder not visible to anyone other than the support reps.
9235 Layout Issue
Anybody else have this issue with the new version, I've jumped a few version so cannot say it was like this in the previous version. Tried the refresh and it's the same in Chrome and Internet Explorer.
API Key
Hello Can We change the Configuration of the API Key Generated for User to Use a Specific Template? I mean not to Use the Default Template . Thank You
OpManager not displaying the correct model for my devices.
Hi there, Im having issues with the OpManager deployed at an enterprise. The issue is that, i have OpManager running and monitoring the switches at an enteprise, but the OpManager is not displaying the correct "model" for the switch that Im monitoring. I have Cisco Catalyst 6500 series WS-C6509-E running and monitored by the OpManager, however in the EOL/EOS report that was produced, the OpManager displayed the switch as "6500 series 6509" which is different model than the switch running. The question
Add custom triggers
Hello again, We would like to suggest some new features, regarding new trigger posibilities that could benefit not only our organisation, but also other forum/application users: Task Triggers: Currently, the only "automatic" trigger is when tasks with dependencies are closed, so that the dependent task can be closed. We suggest, the possibility of creating tasks (with or without dependencies) when the previous ones are finished. Right now, we more or less do it using custom request field triggers
Incident Template - Form Designer
Hi, Is there a way to edit a New Field when you add one through Helpdesk > Incident Template ? I'm trying to create a new form. Once I add it I can't see where I can amend the type or content of the field, and when I remove and try to re-add the same one from scratch it keeps it cached so I can't use the same name! Can these be edited somehow ? All I can seem to see is Remove or set to Mandatory Field, Requester can set and Requester can view. A
help desk cloud
can u transfer my on-premise ver. to cloud ver.
Request Template script lines executing twice (sort of...)
Hi, I am working on a request form submission script, and for whatever reason, parts of the javascript code seem to be executing twice. I cannot understand what I am doing wrong. [Note, I tried assigning each 'getvalue' statement to variables first, then the variables to the 'set' statements before trying to embed the getvalue statements directly. There was no difference. Code: $CS.setDescription("Please approve request for access to " + $CS.getValue("ServiceReq_2701_UDF_CHAR4") + ", required
AD360 4107 released with further enhancements to O365 Manager Plus integration.
Hello Everybody! We are happy to announce the latest release of AD360 – build 4107. This build adds further enhancements to O365 Manager Plus integration such as dashboard and high availability support. Feature O365 Manager Plus dashboard integration: Now get a bird’s eye view of your Office 365 environment from AD360 dashboard. High availability for O365 Manager Plus can now be configured from AD360. IMPORTANT NOTE: Existing customers of AD360 can update to this build using the service pack: https://www.manageengine.com/active-directory-360/service-pack.html
Change font
Hi, I am using Arabic version of SDP. Is there any way to change all arial font to another like Segue UI? arial font is very small and ugly.
Group is being used by a module. Hence cannot delete it
Hi All, Good day I am not able to delete any group, it's giving me this error message: Group is being used by a module. Hence cannot delete it. Can you please advise me! Thanks in Advance
Reports sent as Excel are not sent
Greetings, I've dealing with a problem since November 1st, all reports that are sent as a Excel attachment (.xls) are not sent, not even the email empty. All other formats (PDF, CSV, HTML, inline HTML) are sent without a problem. I thought at first that it was a problem with our email, but I sent the reports to external domains and the same happened. I've already restarted the app server and the SQL server with no changes. Please help me. I have the version 9.1 built 9105.
Doesn't restore a backup made
Good Afternoon, I want restore a backup from server old to server new, the process ended successfully but when I go to the web platform , shows me no information, as if I had finished installing I don't know what happend, please, can anyone help me?.
User survey returning 404 - all other areas work fine
We are just beginning to test the user survey before we push out a pilot. I've created a test survey and the notification on close is working (I receive the email regarding the survey). However if I click the survey link button, I get a 404 error immediately. the link itself seems valid (http://helpdesk is our direct link for the helpdesk no port required) http://helpdesk/sd/SurveyDetails.sd?surveyData=28e9182aaade180c3a315a4f9c483a9f6116cb41 But following that link from the email just returns an
Lease option import from csv
Is there a way to import Leasing information (start to end date) from a csv file? I have over 400 assets that are leased. Creating a separate "leasing column" will not work since we are using the notification option to notify us that the Lease is about to expire. SDP verison # 8114
Shrink install size
Over the past couple years, as we've used ServiceDeskPlus and, especially, as we've upgraded it, the install folder has grown to several times its original size. I'd like to shrink it down, without damaging the installation. Are there any locations where old/unused files from previous builds can be removed? Backup files from old builds, etc etc? Thank you,
Custom Query for Closed / Resolved Previous week
Hi all, i have the following query which works for the resolved but i would also like to include closed What would be the best way to incorporate both resolved and closed in to the report Thanks in advance select MAX(aaa.first_name) "Resolved By", COUNT(Distinct workorderid) "Count of requests" from workorderhistory woh left join aaauser aaa on woh.Operationownerid=aaa.user_id where operation='Resolved' and woh.OperationTIME >= <from_lastweek> AND woh.OperationTIME <= <to_lastweek> GROUP BY aaa.USER_ID
Using the Asset Agent what determines the computer CMDB types
Using the Asset Agent what determines the computer CMDB types. When the agent sends data to the main ME server it registers as various CMDB types, what determines that and if we choose a different type will it change back on the next agent upload? As Example: Windows Servers vs Laptops vs Desktops are not all correct. Thanks Ken
Query Report - Matrix Format
Hello, Is there a way to create a matrix report based on a custom query defined by the user? Specifically - I have created a query that provides the output below, but I would like to have the year as the column headers and the count by product type below it. Thank you, James
Business Rules Logs
Are there any logs for the Business Rules? Have rules setup but need to see what is working and what is not, so would like to be able to see what gets triggered or not. Chris Trauner Network Analyst
Launcher.exe has stopped working
Is anyone having the issue where after closing the Free Windows Admin Tools on Server 2012, the launcher.exe has stopped working error pops up? Problem signature: Problem Event Name: APPCRASH Application Name: Launcher.exe_unknown Application Version: 0.0.0.0 Application Timestamp: 57ecb4d9 Fault Module Name: StackHash_8b75 Fault Module Version: 6.2.9200.21941 Fault Module Timestamp: 5792e533 Exception Code: c0000374 Exception Offset: PCH_52_FROM_ntdll+0x000302AC OS Version: 6.2.9200.2.0.0.272.7
After Upgrading to 5020 get main class error on start up
Hi We have just upgraded to 5010 and getting the main class error as per This issue have checked for psql and wrapper running etc but still won't start when trying with run.bat from \bin
Schedule Reports not running
After upgrading to build 5010 any scheduled reports, previously created or new, are no longer running. The Last Schedule Status column displays 'Error during previous' run. I have tried looking through the logs to figure out what is causing the error but have not had any luck. I have also attempted to rebuild one of the scheduled reports from scratch to see if that makes a difference however it did not. Please provide guidance on where to look for possible error codes/reasons for the failures.
ADAudit for multiple domain forests
OK, I could have sworn I posted this question last night but I don't see my original post anywhere. So please excuse me if I inadvertantly double-posted this topic. I have two domain forests, 'Domain A' and 'Domain B'. There are currently no domain trusts between the two and a firewall divides the two. These domains are not aware of each other in any way (so currently no DNS records in 'Domain A' referring to 'Domain B' and vice versa). ADAudit is currently running and collecting event logs from
leased asset email
Hello, is it possible to receive an email (IT group and user) when the lease time for the asset is expired? Greetings, Jeroen
Did you know: You can enforce granular password policies for different users in the same AD domain
When sensitive information needs to be protected, user's compliance to stringent password policies becomes a necessity. The default domain password policy provides neither the flexibility to apply different rules for different users nor enough complexity rules to construct a strong password policy. How convenient would it be if you could enforce different password policies for users with different privileges such as IT admins, finance staff, managers, non-IT staff, etc. ADSelfService Plus' password
ServiceDesk Plus and ADSelfService Integration
Hey Guys, I have a it of an issue, I am trying to setup an integration to ADSelfService from ServiceDesk which are both located on the same server. ServiceDesk Build = 9232 Protocol = Https Port = 448 ADSelfService Build = 5318 Protocol = https port = 443 In the General > ME Integrations tab under ADSelfService Plus. I have tried the following things. Server name: *SERVERNAME* e.g. LONAS01 Server Port: 443 Protocol Settings: https Servername: *Private Ip Address* e.g. 192.168.1.10 Servername: *loopback*
How to configure a change template in ServiceDesk Plus.
Hello Folks, Trust you all got to see the earlier quick how-to videos posted on ServiceDesk Plus. In case you missed them, head here . So here's another short how-to video on creating change templates in ServiceDesk Plus. Are you the change manager who intends to make the RFC (Request For Change) creation easier for your users? Then here's a quick hack for you to implement it right away. Configure change templates that let you customize the forms for the most common and frequently requested changes.
WARNING - System.in has been disabled
Hi everyone, I can't start my Password Manager Pro MSP anymore. My operating System is a CentOS 6.7 64-bit. logs/wrapper.log says this: INFO | jvm 1 | 2016/12/08 13:56:12 | Press Enter to continue... INFO | jvm 1 | 2016/12/08 13:56:12 | WrapperManager: WARNING - System.in has been disabled by the wrapper.disable_console_input property. Calls will block indefinitely.The PMP Process seems to be running, but still I can't reach the Application. Is this a known Log Entry/Problem? Thanks and
ADManager Plus now extends support for Windows Server 2016.
ADManager Plus now extends support for Windows Server 2016 by allowing users to: Install ADManager Plus on machines running Windows Server 2016. Manage Active Directory objects in Windows Server 2016 domain controllers. Manage Active Directory running on Windows Server 2016 domain and forest functional levels. Manage (enable, disable, move, and delete) and report on computers running Windows Server 2016. ManageEngine ADSolutions Team Direct : +1 408-916-9891 Toll Free : +1888-720-9500 How
When is a ticket considered " responded" ?
Dear All, This is a very basic question, but I wasn't able yet to find the answer to it. When will a ticket be considered as "responded", stopping the clock for Response Time SLA? I don't seem to be able to find the specific action to see that the ticket has been responded to. Kind regards, JS.
O365 Manager Plus 4011 released with high availability support!
Hello Everybody! We are glad to announce that O365 Manager Plus now supports high availability in its latest build - 4011. Features: High availability support to ensure minimal downtime. Note: Available only when integrated with AD360. Enhancements: Now get detailed information on emails sent and received, both internally and externally, in Email Activity by Users report. Archive Mailboxes report now shows you the archive status of each mailbox. Issues fixed: Issue which caused a session time
Openfire + Manageengine
I have an corporate Openfire server (own IM server with users, like ICQ)Can we send notifying about status task to the jabber account?
Another option for order the request...
Dear sir, Dear sirs, We are testing the SDP, and my users ask me, if it is possible to order the tkt for 'news', in other words those that have been created, modified or have received a response ... and are pending to see for the technical. We have the bell, and the text highlighted in bold, but rather confusing ...
custom status and auto trigger of time entry
Hello, Wondering if it is possible to automatically create time entry events based on a request status? We have an 'open' status of 'in progress' which we would like to use to keep track of actual time spent on tickets, which is seperate from how long a ticket has been open and thus tracking SLA. We would like that when you set the status to 'in progress' a new time entry record is created. alternatively, when a request is changed we're able to report on how long a ticket was in a certain status?
OpManager Enterprise Windows: Unable to start service
Hi, I have recently installed a fresh version of OpManager Enterprise with MSSQL backend. I've tried running reinitlizeDB.bat - but the same error occurs after restarting. However, it fails to start the service, this is the latest rows from serverout_0.txt: [13:56:12:359]|[12-02-2016]|[com.adventnet.persistence.xml.XmlParser]|[INFO]|[17]: Going to parse the XML :: [file:/C:/MANAGE~1/OPMANA~1/bin/../conf/Persistence/error-codes.xml]| [13:56:12:389]|[12-02-2016]|[com.adventnet.persistence.PersistenceInitializer]|[SEVERE]|[17]:
Automatically import requester CSV file in SDP
Hello to all, is there any way to import automatically CSV file for requesters? We see this option in SDP requesters admin tab but it's manual and we would like to create a task for automatically update. Thanks in advance
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