If this can be done via a custom script or menu, I'd appreciate the help.

Function:

While viewing a ticket, I'd like a shortcut to pull into the requests view all open tickets for a user. (This would be a filter in the present view, as Actions>View Requests by User doesn't allow us the efficiency we need.

Use Case:

User calls with issue, and then states they have other open tickets they would like to address once the present issue has been completed.

Any thoughts on how we can accomplish this?

Thanks,

Adam