open and historical ticket view for managers - how to?
hi,
is there a way of giving to every manager (users are imported from AD along with manager information) a view in Self-service portal for current and historical tickets reported by his\her direct reports?
note: the setting in requester profile that he\she "can see all tickets in his\her depatment" is useless in multi-level organizational structure where "department" filed is used for indicating actually the team name.
/mar