Differentiating Affected End User
Is there a way to have Requester and "affected End User" information populated on templates? We would want the information to auto-populate from Active Directory for Requesters and Affected End Users. We have groups which enter tickets for other users. I have been testing, but I have not been able to get it to work. I am not able to User ID (sAMAccountName) to the form. If I create a special field in the Service Catalog area, it just shows up as the default value that I entered. I was able to sync to AD and add the field for the user's CI information. Is it possible to add these fields for a requester and a secondary user?
Topic Participants
Edward Jewell
Kenneth Lambert
Mohamad Jawad
brian spears