Since 9230: one Service Catalog form won't allow setting technician
Hi all, has anyone seen this - we have a service catalog form, which since we updated to 9230 yesterday will no longer retain the technician. You can pick up successfully, buy if you click on the group and technician fields to assign it that way, or use the assign function, it will set the group ok, but it never keeps the technician. The technician goes back to Not Assigned. so far only noticed on one form have tried editting the form to remove technician and group and add them back again. cheers.
Error after 9234 Update. XSS Vulnerability code detected in URL
Dear All, We have strange error after 9234 Update. Database - PostgreSQL. We have some Custom Reports emailed (every mounth, every week) with Requests resolved by each Technician or assets in use by sites (see attached screenshot). Situation 1. When we try to Edit request with report (Something like change status from "Open" to "On hold") - and save - Get error "XSS Vulnerability code detected in URL. Some script tags are detected in the values passed to this screen. This could be a Cross
Server Security when exposing the site to the Internet
I need to make our ADSelfService site available to users via the Internet. Is there a white paper or guidelines available to properly do this? Currently I'm running ADmanage, Aduit, and SelfService on the same VM. I'm thinking I should probably peel Self Service off and put it on it's own machine in the DMZ. Thanks for your help. MC
Has anyone seen this Survey Error?
When customers click on the link in the User Survey, they get this error: It is very generic so not sure what to troubleshoot.
Patch Deployment - Time Zone Consideration
Folks, I was wondering if anyone knows if the "Patch Deployment Window Setting" option within the Deployment Policies takes the local Time zone of the actual workstation being updated into consideration?? We have over 4500 computers at 32 different remote offices and all offices are setup as remote sites with Distribution Servers. Our Desktop Central server is located in the Mountain time zone and the time zone on that server is also set to Mountain TZ. If I create a patch deployment configuration
Report: Template Change History
I am trying to write a report to pull specific history on requests (incidents & service). The detail I'm interested in is if the template was changed after the request was submitted. I can't seem to get the tables linked properly to gather that data. Here are the fields I'm interested in: Request ID Original Template Name used for creation of the request Template Name the technician changed it to Date the change occurred Request Category Request Sub-Category Your Version : 9.0 Build 9009 Database
mandatory field in task assignment
is it possible to make a new task assignment have a mandatory selection? I want to make it so any technician creating a task is required to select a group.
Unable to export reports
The reports are running, but when trying to export to any option (PDF, XLSX, etc..) it fails with the following message HTTP Status 500 - Dispatch[/Report] to method exportReport returned an exception type Status report message Dispatch[/Report] to method exportReport returned an exception description The server encountered an internal error (Dispatch[/Report] to method exportReport returned an exception) that prevented it from fulfilling this request. Apache Tomcat/@VERSION@ Please help!
24 hour time in OpManager
How do I configure OpManager to use the 24 hour clock instead of AM/PM? Cheers, bt
Legal notice font size
Is there a way to change the Legal notice font size? It comes out real tiny on the user end. Thanks, Josh
Purchase Order - Incorrect Quantity Error - chrome
Please make it so when using Chrome, if you forget to put in a quantity, you don't lock up chrome completely with errors saying there is an incorrect quantity. Instead just error once and let it be cahnged.
Onboarding and Offboarding
Does anyone have any tips for creating onboarding (new hire) and offboarding (terminations) templates? Thanks
MDM webinar: Overcoming the challenges faced by your mobile enterprise
Join us we understand the need for effective management of mobile devices in an enterprise. Date - December 15, 2016 Time - 11:00 AM to 12:00 PM GMT (Register here) In this webinar you will · 1) Understand & overcome the challenges faced in a mobile enterprise · 2) Learn the important prerequisites of a good MDM solution · 3) See a live demonstration of Mobile Device Manager Plus
Form security by role or support rep
Hi We have had a custom plugin created for a External Actions - Menu Invocation. When the user opens the request the menu is displayed. We have one user that can only view the requests but I see that they can also invoke the menu. Is there a way to stop or hide the menu from this user? On another point, is it possible to configure Field & Form Rules from a Role perspective? I have a rule configured but the Support Rep has to be changed before the field can be up-dated. It would be great if the roles
Time Zone Drop-Down List
It would be great to have the drop-down list for time zones sorted by time offset. At the moment I can't see any reason as to the lists order. Australia also has multiple options for the same time zones for some reason?
Problem with software inventory
Hi, I need this to count MS Office instalation. I've installed it on AD server just to check how it works. I'm very suprised that this software don't recognize any Microsoft Office software installed on this computer. Is it possible? How can we change that? Best regards Jarek
Escalate unassinged requests
Hi, Is the anyway to auto-assign unassigned request after a particular period has passed. We needed to do this mainly for requests submitted via email, these are usually handled(assigned to techies) by the service desk coordinator, but in cases where she is not at her desk, or if she misses a request, that request may remain unassigned until it violates the SLA. We prefer not to use the normal technician auto-assign feature because we have a lot of support teams and the service desk coordinator
Increase Browser memory
Hi There I don't know why but everytime when I use the OPM After 1 hr that I use it i have to close and reopen the tab, cause the page start with about 300Kb of memory and when I close the tab is about 1.3Gb...and I can't work cause everything is really slow. Please Can you let me know about that? Thanks Just using Chrome last version
I need to hide many unused Configuration Items Types, is there a way to do this at the DB level or using the REST APIs?
I can not find a way to hide many unused Configuration Items Types using the Web UI, is there a way to do this at the DB level or using the REST APIs? Thanks Ken
ServiceDesk Plus does not run...
Hello, I've just updated the ServiceDesk Plus to newest Version yesterday. It says that its completed successfully. I then start the Manage Engine Service Desk plus in services, but i can not connect the client to it. It says connection refused. Then i do following steps: - Stop ME Servidesk Plus services. - Open CMD in Admin mode and execute the run.bat in bin folder. - After some minutes, it says that i should start the client. The client runs OK. Now the thing is, - The ME Sevicedesk Plus service
CMDB REST API - Input JSON
Hi, We are looking at some amount of inventory management being handled via API, but while we find some documentation for the CMDB API with XML inputs, there does not seem to be much that talks about JSON formats. Is this supported? Is there any documentation available?
Issue with upgrade
I am trying to migrate from an old 2008 server which has version 9.0.36 on it to a 2012R2 server. I currently have version 9.0.0 installed on the new 2012R2 server however when I upgrade i get this error . I have attached the error log. I need this working by Monday so if anyone has any ideas, that would be great
How do I set up a "maintenance window" in Application Manager?
I need to set up a "maintenance window" where the system will not send out an alert, since we expect those systems to be down.
SLA Reporting - Actual Ticket Open Time
Hi there, I need to know the actual time the ticket was open and with the technician. I want to exclude the waiting and on hold times and find out the exact time it was with the technician. Any help in getting this information from the reporting would be appreciated. Thanks and Regards, Augustine
Reporting on Multi-Select Fields from SQL
If I have an Additional field that is a multi-select; what is the proper syntax to report on it from SQL? If you can show me an example using additional field UDF_CHAR39 I'd appreciate it
Can browsers inhibit access?
I can only see security groups now whereas used to see distribution lists too. I have found that I see the modify user button in one browser and not in another so am wondering if something is blocking my view of DL's. Administration is not showing any changes were made to my access and all the changes they've tried since reported are not resolving. Any ideas?
vmware nsx support?
Is there any plan to support VMware NSX monitoring?
How do I now migrate from 32bit to 64bit?
I see from the v10 release notes that it is now possible to migrate from 32bit to 64bit: 12. Ability to migrate Desktop Central from 32-bit to 64-bit version has been introduced Can anyone point me at the instructions on how to perform this migration and if it's possible to do it on the same server? Cheers, Fernando
Permissions required to scan virtual Hosts
What permissions are required for SDP to be able to scan and search a Virtual Host? Do permissions need to be setup on the Virtual Host for SDP to be able to scan it?
Why can't I add the "Password Expiry Date" attribute to all reports?
When I run the Interactive users report, I also want to add the "Password Expiry Date" attribute to see what accounts that have the password configured to "Never Expires". But I'm not able to do that? And when I run the Users with Password Never Expires, then I'm able to select and add the "Password Expiry Date" into the report. Is it possible to do any changes so that I can have the "Password Expiry Date" in any of my reports? The AD attribute is "userAccountControl" and when I try to add this as
Tickets opened today
Folks, I"m a little embarrassed to post this, because it should be obvious, but perhaps I'm just tired. I need a Request View that shows all the tickets that were opened today (regardless of current status). Please help me and my weary mind...what did I miss? Thanks, Adam
Question about service request Form & Field rule
can I create (form & field rule), to put the service request state (on hold) till it reach (specific date) field defined by requester on the request, (e.g.: Joining Date), & when reaching this date, the request opens & start counting the relative SLA time. Thanks,
Reply Templates and $RequesterName
Hello, Are there any functions available that can be used on Content Variables (such as $RequesterName) to get only the first part of the variable. In our default reply template; we use at the beginning of the mail "Hi $RequesterName," Which translates to "Hi John Smith," (if John Smith was the requester) Which is very formal. We are sending replies to people we know and work with all the time - I would like to just have the first name in the reply, rather than first and last name. Currently we
ServiceDesk Plus 9235 Released
Dear Users, SDP 9235 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9235: SD-65253 : Unable to perform agent based scan when SSO is enabled in server. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Service Request SLA "responded by" trigger
In a Service Request, what will trigger the "responded" in the SLA. Or...what do I need to do so the ticket will know that I have responded to it and I'll comply with that SLA time frame?
java.exe over 90% CPU
Hi, Today, Java.exe process went up to 90% CPU and has not gone below for 2 hours now, preventing doing anything with the aplication. I can't even log on. Previously, SDP was working like a charm. I restarted the server, but when back up, java goes high again. OS Windows Server 2012R2 DB SQL 2014 SDP version 9.2 Build 9233 I can´t generate support files, so I attached the complete server\default\log folder. Please let me know if you need some additional information. Best regards, Rodrigo.
DB / XML / Java version error system PMP does not start
INFO | jvm 1 | 2016/11/21 13:52:30 | Old PMP Build istallation is pointed for the latest PMP Database. INFO | jvm 1 | 2016/11/21 13:52:30 | PMP Database BuildNo :: 8505 :: INFO | jvm 1 | 2016/11/21 13:52:30 | PMP support XML BuildNo :: 8504 :: INFO | jvm 1 | 2016/11/21 13:52:30 | PMP java constant BuildNo :: 8504 :: any way to fix this?
How to add resource types and specify what kind of login it will use.
As title says. I want to add some StoreOnce appliances to my PMP they use SSH to be controlled. But I cannot find an option to create the resource type with the desired login/manage method.
How do i reset password local administrator user in All PCs for whole in my domain?
I need to reset for 500 nodes local administrator password and option to create a new local administrator user and the password for whole domain joined computers and servers. How can i do that with PMP? thanks
Record Sessions message always displayed after upgrading to build 8600
After upgrading to build 8600 after logon a yellow banner is displayed with the following text: Henceforth, recorded sessions can be stored only in an external location and not in Password Manager Pro database. To configure an external location, click here Clicking the link and configuring the options does not stop the banner appearing.
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