Build 9236 UI problem
We just installed patch 9236 last night and the "jump to" functionality gives a "User Does Not Have Sufficient Privileges" message. We have an active Desktop Central installation and my user can access it directly but cannot get there from SDP. We see the Desktop Central link and sub-menus but can't use them. I confirmed the API key in Admin and it resolved. Please advise. Thanks SQL Server install 9236 build
Did you know : How to configure Two-Factor Authentication for user logins with RSA SecurID?
ADSelfService Plus protects user accounts from identity thefts with its Two-Factor Authentication security methods. Apart from the conventional username and password authentication, it allows users to authenticate their accounts with three advanced OTP methods, viz., SMS and email based verification codes, Duo security authentication, and RSA SecurID. Two-Factor Authentication via RSA SecurID When two-factor authentication using RSA SecurID is enabled, during every login, users will be prompted for
Domain Controllers and Exchange machines in 12.2
Hi there, Before i had some really nice dashboards on DCs and Exchange machines (number of ldap connections, users, etc). Now, in the new version, there's nothing on the same machines. How can i see that information? Pedro.
Web console various problems when using Firefox
It seems that with every version update it introduces new issues with Firefox. After update to 9 version Firefox can't show some of the type images which for some reason use backslash in their path, like https://server:8400/event/icons%5Clinux.gif Have just updated to 11 version and i see that it doesn't show edit host and other small buttons when you hover the last column area in hosts view. And if i switch to Hots view and select some date, the view switches back to showing graphs, so you have
Regarding the new left panel in ManageEngine forums
Dear PitStoppers, Currently there are over 40 different product forums facilitating discussions among various ManageEngine product users. One request put forth by many of our users is easy navigation across different product forums. Our latest update caters to the same. Please refresh your browser and check the left panel. What you see is a solution based categorization of various ManageEngine product forums. For example, the Help Desk solution includes the product forums of ServiceDesk Plus, ServiceDesk
Error while loadind XML from scanned Pc
Hello. I found many Failed XML file in folder scannedxml. i check log file SDP and found problem: '&' in software Vendor name. <Software_2 Name="Ashampoo Burning Studio 6 FREE v.6.80" Key="Ashampoo Burning Studio 6 FREE_is1" InstallDate="20121015" Vendor="ashampoo GmbH & Co. KG" Version="6.8.0" Usage="Not Known"/> In name software & <Software_307 Name="REALTEK GbE & FE Ethernet PCI NIC Driver" Key="{ACCA20B0-C4D1-4BF5-BF21-0A0EB5EF9730}" InstallDate="20100224" Vendor="Realtek" Version="1.05.0000"
Change number of recent items
Hello, Is it possible to change the number of recent items? Thanks in advance. Regards, Kerim Berkeveld
Configuring Cisco Cisco 5500x- NG IPS/IDS modules on ELA
Hi Team, I am trying to configure Cisco 5500x- NG IPS/IDS modules on ELA but to no avail. I want IPS/IDS activity reports in ELA. I am getting the firewall logs successfully but nothing under IPS/IDS activity reports. There are attacks happenings but nothing shows up in ELA reports. Does the log format generated in IPS/IDS modules supported in ELA? need configuration details about the same.
Connection with servers lost after local admin password change
Similar problem already reported a few years ago https://forums.manageengine.com/topic/connection-with-servers-lost-after-host-server-reboot#home After longer monitoring it looks like this is happening: We have 20+ Windows servers connected to EvLA with local admin account credentials. We have recently changed local admin passwords and updated accordingly in EvLA management panel. The issue is that if we restart a host server (which has EvLA installed on) then after a week 6 servers lose connection.
Connection with servers lost after host server reboot
We are using EventLog Analyzer 7.0.0.7000. We have only 25 licenses. Recently additional servers have been added and we have exceeded the limit (warning message was showing every time logging into web console). I have removed a few servers, so we are now back to 25 licenses in use. And everything is fine until i restart the server which is hosting EventLog Analyzer (virtual Windows Server 2003 R2 32-bit, this server btw is also connected to the EventLog Analyzer). After a reboot if i open web console
New formulas
Hi, Can you please providde us formulas for the following in request table time to assign in hours time to assign in minutes time to resolve in hours time to resolve in minutes first response in minutes first response in hours time to respond in hours time to respond in mintues Regards,
Search bar not working
We have upgraded to the latest version 9237 When using the search bar 'Type here to Search' and selecting 'Incidents' > 'Default Search' it searches 'Solutions' and not Incidents as selected.
Unable to search Incidents keeps defaulting to Solutions (9237)
Hi, We have upgraded to the latest version 9237 and when using the search bar at the top and changing the magnifying glass to Incidents>default search, it keeps searching Solutions and not returning any incidents. Any assistance would be great as this is a key feature that is in use daily.
Template field
Servicedesk Pulls in various fields when scanning users. One of the field populated is login name. Is it possible to add it to template to auto populate when you enter the users name?
Unable to apply a rule to Requesters or All users
I am unable to apply a rule to Requesters or All users. Only Techniciens is displayed in the drop down menu... It is supposed to be possible as explained in the admin reference. Types of Users The rules can be applied to Requesters or Technicians or All users. However, the rules that are applied to Requesters only will not be applied to Technicians, and vice versa.
Need device templates for Palo Alto -500 and Brocade ICX and VDX
Need device templates for Palo Alto -500 and Brocade ICX and VDX
Multiple Remote office on one distribution server
Dear Team, We are having multiple remote office with single domain, so need to add all those remote offices which are under one domain. So please add this feature. Regards, Sumit Singh
Notification Problem?
Our notifications are set to not update users when their request is assigned to a technician but to notify them when their request is updated. Apparently the system treats the assignment of the request to a tech as an update, so the user gets an update notification when their request is assigned to a technician. Unfortunately, assigning a request does not really change anything or add any useful information to it, so when the user then checks on the request to see how it was updated (ie. what work
Netapp error - not enough resource
I get the following error in getting shares.: Error in getting Shares,Not enough resources are available to complete this operation - Error Code:6b9
Software deployment by machine manufacturer
I have a mix of HP and Lenovo machines and during the initial deployment I need Desktop Central MSP to install different software packages depending on manufacturer. For the purposes of this thread let's use the Lenovo hardware as the example. When a new Lenovo machine is added to ME DC MSP I need to install a program named Lenovo System Update. I created a software package for Lenovo System Update and tested that it deploys successfully. I then added a few pre-deployment steps that are supposed
E-mail Command
hello, i cant find email command manual or list avaible options. seems like a really cool feature, cant wait to try it out. searched web and forum couldnt find anything that would help me thanks
Copy extensive financial information between assets
I'm looking to copy purchase and operational cost information from one asset to 300+ additional assets of the same type, etc. Does anyone know if this is possible? I know I can copy the asset but then have to go back and update name, barcode, serial number, etc. I'm looking to just duplicate financial information. -Kevin
Purchase Requests and Approvals in Self Service
We require all users to have the ability to create Purchase Requests. We are currently using (request) tickets to do this. Can we please request that at least the Purchase Request form be published in Self Service so we do not have to purchase full license for over 1000 users? The ability to to approve these PRs via Self Service (or respond to email) would also be beneficial as there are over 200 managers in this organization and justifying 200+ full licenses just to approve PRs will not happen.
Request For information
Dear Support , remote connection using desktop central agent secured or not , if secure what is the encryption algorithm Regards
Assign ticket to group without email
Hey guys, is it possible to assign a ticket to a support group without group email? when yes, is it possible that only members in this support group can assign tickets to other members in this group? kind regards, steve
New template user remove text in surname field
Hello, I have a question related to our naming convention for our username template in ADManager Plus. In our Active Directory we need to create all users with a maximum of 8 signs. If a user already exists with this name, it will be creating the new user with a following number (1/2/3 etc.) I already configured this in the template, and this is working fine. Example: Firstname: Ronald Initials: RH Surname: de Rosing My question is, how can i accomplish it to remove a particular text in the
Test Server
Can I partition the production server, to setup a test environment, in order to prevent buying a separate server for the test environment.
Are we able to put hyperlink images in our email signature?
Hi Everyone, I'm new to the PitStop, and as the title says, I'm curious if adding a hyperlink images in our email signature is possible? I'm trying to add images on my signature that when "click" upon, it leads to a certain webpage, so far I can't seem to find a way to do so, your help will be much appreciated. Many Thanks
How can we notify an email user before holidays one day before?
I want to set holiday to the Service Desk System, then I want to send notification to them before holiday one day. How can we do this? Please detail all steps if possible, Thanks in advance.
Remote Site Caching options
Hello, I am looking at Manage Engine for Patch Management and also Image deployment for a Microsoft environment. This is made up from one central site and 40+ smaller sites covering approx. 1000 assets in total. I have seen that SCCM has the option for peer cache that means that it is possible that an onsite PC can be used to cache the updates or images at the remote site. This removes the need to have a server onsite. Is there similar option for Manage Engine, or what are the suggested options
How to access Manage Engine Service Desk Plus from Android Mobile App
Hello, I need a solution how to access Manage Engine Service Desk Plus from Android Mobile App. I have downloaded and installed Service Desk Plus mobile app for android, but i need recommendations how to properly configure it to access from android mobile. If you have some experience or suggestions with this issue please post here. Thanks in advance, George.
Role permissions for DC/SD integration
Hi, I have installed and setup SD and DC and have my technicians working between both - with everyone setup as admins in both. I have added a role to remove some access to SD modules but when I change the techs role off the admin role I lose the desktop central menu item in service desk. This happens even though the technician has admin access to DC (verified in DC and visible in the checkbox in SD technicians). Is there something I am missing? do they have to be SD admins to see this?
SSO for Linux and Apple OS
Our network hosts users with different Operating Systems; Single Sign On works perfectly for Microsoft OSs but has been failing for Linux and Apple machines. Does ServiceDesk Plus support SSO for multiple OSs; if not, is this a priority to develop in the future?
Can´t close ticket opened defaull request form
I´ve created multiple tickets successufly by importing through excel. But when i open the ticket and try to close it, nothing change. even when i change the ticket state to solved and press the button to save the change nothig change. the ticket state remain opened. Could you guys please help me on this issue?
Survey
I would like to add a comment box under each survey question. How can I do this?
How to access ManageEngine Service Desk Plus from Mobile App
Hello, I need a solution how to access Manage Engine Service Desk Plus from Android Mobile App. I have downloaded and installed Service Desk Plus mobile app for android, but i need recommendations how to properly configure it to access from android mobile. If you have some experience or suggestions with this issue please post here. Thanks in advance, George.
Notification to Technician of Requester update does not contain detail of the update (conversation)
We have notifications turned on to send an email to a technician whenever a requester updates their ticket. This is particularly helpful if we are away from our desk and can see the emails on our mobile devices. However, the notification does not contain the actual text detail of the update and instead gives us a link to the call which we cannot access from our mobiles. I have had a look through the available fields for the notification email, but there does not seem to be one that provides the
Email Notificatiosn nnot working
Error - The action ServerEmail has failed because the email address associated in the E-Mail Action is wrong/not present.MailSettings not configured Windows Server 2012 R2 - Fully Updated. Windows Firewall - DISABLED Same subnet so no need for a firewall rule. I have ran the smtptest - successful TLS and SSL info - Correct Port 587 being used for mail delivery rebooted uninstalled and reinstalled checked the Exchange server - created a Hub transport for the Monitoring Server. - didn't help It works
Open a ticket with an email
hi, i want to open a ticket with sending an email. mail server settings are successful. incoming outgoing etc. can you help me please? are there another settings which i have to make? regards. thanks.
Firewall Analyzer not opening
Firewall Anayzer (Operation Manager) is not opening shows port.properties (Access Denied) Can anyone support in resolving this issue Regards Prasanth George
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