REST API - Create Account and populate custom fields
I'm able to create accounts successfully using this approach: https://www.manageengine.com/products/passwordmanagerpro/help/restapi.html#addaccounts I want to be able to create and account and at the same time populate some custom fields we have in our system. In the create resource section: https://www.manageengine.com/products/passwordmanagerpro/help/restapi.html#createresource It shows how you can create a resource and populate custom fields by adding the following to the JSON string: "RESOURCECUSTOMFIELD":[
update to 8600 not working
updatemanager log.
Servers requirements
Hi guys, Probably this question has been posted previously, if so I apologize but I need to confirm these requirements. I would like to know the minimum requirements you have used for the primary and secondary server ( High availability ) when you deployed the Password Manager Pro. I saw the minimum requirements posted on the website, but I would like to hear your experience, and if you had any issue with these requirements, like lagging or any issues. Kind Regards, Sam
32 to 64 bit
How do I migrate the data from a PMP 32-bit application to a new 64-bit installation?
change role
I need to change the role of an user from Password Administrator to Administrator. The GUI enforces me to pass the user via the "Password User" role before I can change, but since the user owns resources I cant do this since changing from Password Administrator to Password User is not possible. Is there a way to change role from Password Administrator to Administrator without removing the ownership of all resources? BR, Staffan
Full HTML email support
Hey guys, It's a feature that's been requested quite a bit over the years and I can't find if there was ever any movement on it. We are attempting to 'rebrand' our helpdesk and one of the aspects of that is consistent communication. Bot having full control over the notification's is seriously hampering that. I've searched the forums and roadmap but I can't see anything on there? Thanks!
Flow Monitor not working
I'm trying to get flow monitoring working on our switches. I've enabled it on the Dell switches, tested this with wireshark and sflow traffic is coming into the server. But I can't get any information to display in OpManager. Is there something I need to install? I can't find a plug in anywhere on the website.
View all incidents associated with a problem, even when they're not assigned to you
There should be a setting that allows a technician to see all incidents relating to a problem they're working on, even if the incidents aren't assigned to them. I have a number of technicians who are only able to see incidents that are assigned to them. If I create a problem and assign it to one of these technicians, the incidents tab only contains incidents that are also assigned to the technician. This is not good as a technician investigating a problem will probably need as much information
Backup Conf 3com Switch
Hi There I have a problem , in some switches I can't find the 3omoscfg.def file...so when I try to backup the config I receive this error: ftp "ip server" put 3comoscfg.def 946_ConfigFile.txt Unable to open local file. Directory of unit1>flash:/ 1 (*) -rw- 4189701 Feb 29 2008 12:00:00 s3n03_03_02s168.app 2 (*) -rw- 956854 Feb 29 2008 12:00:00 s3p04_00.web 3 (*) -rw- 10798 Sep 10 2005 03:22:38 3comoscfg.cfg where can I find this command in the NCM device template to
SMS Business Rule Notification Not Working
Hi all, I'm trying to make a business rule that alerts one of my techs when a request is put into a certain group. My challenge is on the SMS side. To start email is working just fine including a connector in exchange. In and out bound no issues. Notifications with emails are also working. I've entered (into SMS Mail ID) and manually tested via my exchange environment that PHONENUMER@carrier.com which is successful. I've looked through the Notifications area to see if I need to enable anything but
Changing NetMask of an already discovered network
Dear Sirs,- We are currently evaluating OpManager and so far it is very impressive. We have already added and configured quite a large number of devices, by manually adding them. Only now are we starting to look into "Networks", and have quickly discovered that one of our main networks was already discovered, but is registered with a wrong NetMask. This network contains the bulk of our manually added devices, which we would very much like to avoid loosing. Is there a way to change the NetMask on
How is Asset State determined?
How does ServiceDesk Plus determine Asset State?
Default Domain Controllers Policy/Modified GPO
Hey guys/gals....newbie to ADAudit Plus. We are doing an evaluation of the product (been installed about 10 days) and this morning received an alert that the "Default Domain Controllers Policy" had been altered early in the morning but nobody was here to make any changes. To make things interesting, the "who changed" portion of the report doesn't show who made the change. Anybody else experience this before? Just found it odd and sine I don't know much about this product yet I wanted to ask some
Showing Tickets to Email Group
Hi there, In our organization we terminate people through ServiceDesk. We also copy an email group in the "E-mail Id(s) To Notify" field. I've created a group in ServiceDesk called Terminations that can see the Terminations template, but I'm trying to get it so everyone in the ServiceDesk Terminations group can click the email link and view the ticket details and attachments associated with the ticket. What we get instead is the "Request does not fall under your permitted scope" error. If someone
FAILURE Site with same name already exists. Please provide a different value
Hi, We are getting the below error message after deleting a Region without deleting the sites first and trying to add the old sites again to the system FAILURE :Site with same name already exists. Please provide a different value. Can anyone please advise how to delete the old sites from the Database as they are not showing in the web console? thanks in advance
No Data Found
Recently when using EventLog Analyzer 7, when we click on a particular service, event, count, etc. Anything that would bring up the detailed pop-out window, the pop-out window says "No Data Found". Regardless of time frame or range, same thing for everything.
Poor Autonomous Systems recognition
Hi, As you can see on image below, everything except Google is wrong. Is it possible to fix this? I thank you in advance.
Form Customization - When preferable to User Custom Fields vs Resources?
Dear all, When should I use Customized fields and when should I use Form resources? I understand that data types like drop down list can only be done with Resources, but in general, if the field is a text field, is it better to use it in a custom field or as resource? Kind regards, JS
JBoss or Tomcat?
Hi, SDP MSP uses Jboss or Tomcat?
Email Submitted Tickets | Default Template
Hey All, Email Submitted tickets use the Default Template and I know all tickets coming in via email are set to a Request Type of Incident. I am looking for some documentation that outlines this. Is there anything in the Admin Guide or anywhere else for that matter that explains this? I am looking for this information so I can provide it to the project team. Thanks! Jeff Day
Technicians cannot see the parent ticket of a task they've been assigned to
Dear all, In our organization, we would like to give full overview of all tickets only to the Service Desk - 1st Level support. On 2nd Level support the technicians should only be able to see/edit the tickets assigned to their group. The exception will be of course when a task is assigned to that technician. He/She will need to see all the information of the ticket, which can be assigned to other group, in order to successfully complete the task. Kind regards, JS
Inquiry : Change Associated Ticket to Incident
Hi, I wan to inquire Subject : Status of Change Ticket associated with Incident Ticket For an associated ticket of Change with incident, will the change status trigger the Incident status to be close ? If there is non, is there any automated flow of Chnage status trigger incident status to be updated with resolved ? Scenario : 1. Requester raise incident request 2. Technician Raise Change Request 3. Once Techinician Update with a. Rejected >> Incident status update with Rejected b.
Presentation Setting
Good day, Can you add formatting options with templates or services? In the attached picture you will notice that Requester Details is withing a blue ribbon. I think it can be useful to be able to add such borders or ribbons in complex templates so that required information can be grouped logically. Thanks,
Custom Dial
Hi There I wish to add custom dial with Fan Status I found the OID Object : .1.3.6.1.4.1.43.45.1.10.2.6.1.1.1.1.19.10 In the MIB browser works fine: h3cEntityExtErrorStatus.10:-->fanError(41) When I add the monitor in my device template how can I add in the units field to see the status like an error? If I add % I see the status green with 41% value Thanks
NCM Telnet custom Port
Hi There How can I create a NCM Telnet credential access with different port than 23? Thanks
End to End E-Mail Monitoring
Is there any way to sent up end to end e-mail monitoring with Exchange Reporter Plus? I would like to verify that messages are successfully sent/received from our internal Exchange servers to the internet and vice versa.
Monitor Admin User's Activity
Dear Support, We need to know on how to monitor admin users activity specially when there is an unauthorized unmanage of devices. There is a certain log that we can look at? Please assist. Thanks, Ryan
Re-order Reports folders
Hi - recently a new folder has appeared at the top of our reports folders - Reports on Projects. As we don't use the projects feature, could we send that folder to the bottom of the list?
Service Request Does Create Tasks After Approvals
We are running version 9.110 with MS SQL. We created a service catalog template and have the following work flow configured. Two levels approval All approvers have to approve the Service Request Send Approval notification automatically when a Service Request is raised Do not assign technician before Service Request is approved. There is NO SLA assigned Automatically trigger tasks once Service Request got Approved. There is one task configured and assigned to a specific technician When the incident
Group import via csv and Groupname with special german characters
Hi there, right now we have some trouble to import groups when the groupname contains speciel characters like Ä, Ü or Ö. These are special german characters. If I create the group via the normal website it works. Any hint, how we can import the groups with special characters? Thx in advance! Cheers Tom
WoL Pre-Requisites - Multi Site
Hi All, We're having great difficulty getting WoL to work with Deployment Policies and patching. Our setup is a 10 site WAN and a central server. Some sites have a distribution server and some sites only have a few PC's. Are there any requirements for WoL to work for sites where all the PC's are turned off? I heard a rumour that at least 1 PC in a subnet must be turned on to relay the message from the server. I.e A Desktop Central server in 1 site, cannot wake up machines in another subnet on the
Complimentary webinar: Reinforcing IT security with privileged account management
Join us as we explore strategies to combat cybercrime and reinforce IT security. Date: December 1, 2016 Time: 1) Australia - 2:00 PM to 3:00 PM AEDT (Register here) 2) United Kingdom - 10:00 AM to 11:00 AM GMT (Register here) In this webinar, we will cover: 1) The access points through which criminals can enter your IT kingdom 2) How to identity thefts and sabotages 3) How privileged account management can protect the door to your IT kingdom 4) A live demo of Password Manager Pro
Setup BusinessRule for ManageEngine ServerDesk
I created a rule runs automatically and installed automatically as shown in the picture. My problem is in the monitor Request Details have market Asset (s) and I am wanting to install automatically for the Asset (s). But in drop Perform these actions I don't find Asset (s) to install automatically for it. Please help me for this problem. Thanks so much
Adding Project Report on the Dashboard
Am trying to figure out how to configure the dashboard to be able to accommodate more menus instead of the three (Helpdesk, Problem&change,Assets. Is this possible?
how to create hsitorical backlog chart?
hi, can you help in creating a simple chart showing number of open tickets on specific day for the last month? x-axis = 2 Nov, 3 Nov, 4 Nov, [....], 2 Dec. y-axis = number of tickets being Open at specific day /alexy
Assets - Auto Assign Asset
Hi, We are having issues with Auto Assign Asset: - When we use Auto Assign Asset it assign the User and the Department and leaves out the Site. - Doing it manually and assigning an asset to a User it will fill out User, Department and Site. When we run report for asset by user and site it provide us with incorrect information. We have over 250 asset we can not put them back in store and assign them one by one manually. Please any help will be appreciated.
how to restore analytics plus?
Hi, Can you please provide us what is the restore procedure for IT Analytics plus?
SD plus on hosted service
I have a website hosted on hostgator. I'm wondering if it's possible to install SD Plus on the same hostgator server and access it via a subdomain. Is this possible? My other option would be running it from my own web server.
BD SERVICE DESK PLUS
when I first choose the type of database to use, for example I choose SQL, as I can see after installed the tool if my data is being stored in SQL or POSGRESS? if I choose SQL, backup application that does what it's worth?
GUI: Free unused space below list in asset module
Hi, is it possible to use the free space below the asset type list (in asset module) more efficiently? (the height seems to be fixed!?) (in any browser!)
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