Best way to monitor Virtual Machine connection to Virtual Disk.
I have a Hyper V virtual machine that connects to several virtual disks on an ISCSI Target. What is the best way to monitor that the virtual disks are connected? I have utilization monitors setup for all of the drives.
Monitor HP blade C7000
Hi I have Install Opmanager 12 and want monitor HP Blade C7000 but couldn't find any template about this. then review all post for this problem from 2 years ago still now but couldn't find any answer. anybody idea about this? any news about the template of Blade? Regard Hamze
S/MIME Support in ManageEngine
Dear Sir or Madam, the topic was already raised in 2013 by explanoit (https://forums.manageengine.com/topic/sign-notification-emails-s-mime). Regarding to your employee Raghuraman Balaraman this feature was planed to be implemented in "future releases". Now we have almost 2017... Can you give me an estimation when this very important feature will be available? Thx in advance my friends! With best greetings from Germany Alex
Processing traps for switch port link up/down
Hi! I am trying out OpManager - how can i realize this functionality : When switch link to user port goes up or down i don't wants to see errors and i wan't switch to be in normal status. User turn their pcs on and off... But when interswitch port goes down i want to receive message and the switch to be in trouble status. Plus at the moment any event from the switch seems to put in error status, like unsuccessful login. I don't want events like these to change the status of the switch. Does anyone
Request collaboration and notification bell doesn't work
Dear developers! Please help me. I have problems with request collaboration it doesn't work. I'm already try all known solutions but it doesn't help. Server.xml is ok.
Filtering REST Parameters
I am having difficulty locating the API parameters for filtering by the following: Group Technician Approval Status Approvers The Service Desk Plus API documentation makes no specific mention of filtering by these types, I hope it is just an omission from the documentation and not due to there being no implementation. Thanks
ServiceDesk
Habrá la manera de poder exportar las categorías que tengo registradas en service desk a un archivo de Excel? De ser esto posible me pudieran apoyar en decirme como hacer esto?
Rest API
Hi, We're using the Service Desk Plus free, I'm happy with choice. Now I want extent a little bit, We have some software and one of this is a employees borrowing. When I user request an item the idea is open a ticket classified and then when this ticket is closed, update the request with data from the ticket. Our subscription is free, is that possible? Best Regards, Renan Paiva
Hotfix 8014 released
Dear Customers, We have released our hotfix 8014 today. Customers can download the hotfix from the below link https://www.manageengine.com/products/support-center/service-packs.html Please find the list of features and the issues fixed in this release https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8014 Any technical assistance, please mail us at supportcenterplus-support@manageengine.com or you can call our support number + 1 408 352 9115 Thank You Regards, Arun Kumar - Tech Support Lead ManageEngine-
Email address case sensitive?
Just found request from unrecognized user on our sdp. What a surprise was when i realised that he exist in our sdp - with same address email but... some characters are different case. Is this by design or a bug?:) We run 9230. Maciej, SDP admin since 7.0
Problem creating backup and upgrading
When I run the backup and export the log from the bat file I get this error: Error = *Invalid object name 'ServiceReq_302' .* Query - SELECT max(WORKORDERID) FROM ServiceRew_302 ERROR = *Invalid object name 'ServiceReq_302' .* I have checked the SQL database and no table exists for ServiceReq_302 our servicedesk client is running fine however it is several versions out of date and I was looking to upgrade it. I can't upgrade it without backing up the database because it is on a separate server and
Multiple Attachments
I do employee onboarding through this software, I have usually no less than 3 documents that must be attached to a reply and sent to the end user, it seems I am only able to attach one document to a reply. I can attach multiple to the ticket itself, bot only one to any given reply. it's not a size issue, because I have tested it with multiple small 25k text files... Am I missing something? Jim
Project ID in PO Form / Work Log Summaries
To better track cost of a project, it would be nice to have a Project ID field in the PO request. This would need to be a data point that could be reported on so that you could run a purchase report on all purchases with Project ID XYZ. Work Log Summaries. Currently you can associate a Change, and a Service Request to a project however if there are work logs created in any of these, they don't carry over to the timesheet in the project. It would be nice that once these are linked the timesheet would
CMDB Permissions
Hi Team, How can I amend permissions in SD+ for the CMDB section - to give technicians read only access? Thanks
Question about configuring email alerts
We are using File Audit in our ADAudit Plus console to track folder/file changes. I was wondering if it is possible to configure reports and email notifications on the following occurrences: - Copy of a large size file? - Copy of specific file types? - Folder, but not individual file, deletion? Thanks for your help.
Import Accounts and othes modules from ZOHO CRM
Is it possible to import data from ZOHO CRM? How to? We´re using version "9.2 Build 9232" of ServiceDesk Plus and the "old" PROFESSIONAL version of Zoho CRM.
Mail fetched stopped working
The mail fetching is not working in Support Center Plus. I have stopped and restarted but it won't pick up the emails in the designated support email box. There were a couple emails this morning that generated the 'Mail size large' error message but I have removed the emails with attachments. None of the remaining emails are fetching. The last time it shows email was fetched was at 10:14 this morning, 3 1/2 hours ago, we fetch every 1 minute. It does show that there is 1 email waiting to be fetched...
CMDB fields in tickets
I wish to be able to add a custom field to my ticket form where the pick list items are pulled from a CMDB CI Type. Therefore, adding an entry under that CI Type would result in the new item showing up in the drop-down pick list automatically. Is this kind of functionality supported?
Round robin - avoiding unassigned tickets
We have round robin auto assign setup for servicedesk plus. Some technician moving the tickets from there name to unassigned queue. How to avoid technician from moving the tickets to unassigned or none queue
REST API add rule Egine
HI, I'm trying to use the API's to speed up greenfield deployments. I went over the API documentation but I can not find any API for adding entries to the Rule Engine. Is there an API to add items to the Rule Engine? Regards, AJ
Upgraded to 9236 and Did not get changes to UI
We have two installations of SD one in Prod and one in a Test domain. We had upgraded successfully the one in test. It has the new ui and features. It is at 9234. We upgraded Prod to 9236 and did not get any of the new UI or features. Thanks Chris
saving drafts of emails
How many drafts can I save per SDP case? I have a situation where I'd like to save a few before sending, but not sure if the 2nd will override the 1st, 3rd override the 2nd, etc. Thank you in advance!
Self-Service login notification
Hi everybody, I have configured Notifications option to send client information about self-service login. I want to know when this e-mail is sent, what condition activate this trigger? ... Thank you.
Backup issues
What is the preferred way to shut down Service Desk and perform a backup? I seem to have mixed results with the procedure I have been using, which is: 1) run shutdown.bat 2) wait for command window to close 3) run backUpData.bat Often, when running backUpData.bat I get the following over and over, and the backup never executes: INFO: Command to be executed [C:\ManageEngine\ServiceDesk\bin\..\pgsql\bin\pg_is ready.exe, --host, localhost, --port, 65432, --username, postgres] localhost:65432 - rejecting
Service Desk with vmware and vmotion
Suppose I have two hosts with vmware and two virtual machines each. I configured the vmware credentials and I was able to import the hosts and virtual machines. So I added the invoices in each virtual machine. Ex.: Hostvm01 (virtual01, virtual02) Hostvm02 (virtual03, virtual04) The problem occurs when I use vmotion and migrate the virtual machines to the other host. When I scan the hosts again, a duplicate key error is displayed. Ex.: Hostvm01 (virtual01, virtual02, virtual03) Hostvm02 (virtual04)
Problem with login
I have users in servicedesk plus that can login on one computer but can not login on another computer. The message I get on the pc that the user cannot login on is This page can’t be displayed Make sure the web address http://docrXXXX:8080 is correct. But I can login to it just find and so can other users.
ServiceDesk Plus 9237 Released
Dear Users, SDP 9237 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html New Feature in 9237 SD-63274 : Support for SNMP V3 scan has been introduced. Issues fixed in 9237 Requests: SD-65225 : Reply windows gets over-written when trying to reply multiple requests simultaneously. SD-65190: Request page gets slowly loaded when the resource section contains lots of questions with check box options. SD-63552: Alias mail ID does
From East to West- User Conference at SFO Bay Area - 2017
What comes to your mind when you hear someone say, Bummer and Lazarus? Know the answer? You are awesome. Not quite sure? Well, take a pitstop with us in Feb'2017 at SFO. We surely are not going to give away the possible answers to this question. However, we do hope to come with just the right shields, big hopes, and huge expectations of using this opportunity to network with you all :) We'd like to listen to what you have to say about your experience with ManageEngine even as we share information
HELP SLA
Hello all. I have two servers. one does not work. When the report output SLA shows that the availability will fall. How to configure so that would be at the idle one of the two servers is not considered SLA
Migrate Postgres to SQL 2012 Standard (Same server or differente server)
Hi, I am trying to migrate/convert the default Postgres database to a SQL Server 2012 standard on the same server (or different server if migrated sucessfully). Following the instructions here the first results were that SD would not start up. When I do a backup and restore on the same server using default database everything is fine. But when backuping up the database, changing sucessfully to the new SQL server and restoring, now I come up the some funny warning messages in the command line window:
How to modify phone number requester in REST API
I need to change the phone number of an applicant through REST API, how could you do?
Asset module is getting wrong model for Lenovo workstations "ThinkPad T430 (23498R7)" by Agent
Hi Team One of our customers is reporting that SDP is showing wrong model, as you can see in first screenshot, Correct model is ThinkPad T430 (23498R7). We perform a test executing the ae_scan.vbs and the xlm gets the correct data, I think the Agent is getting the wrong data, I'm attaching the xml result from ae_scen.vbs.
What printers work with Asset management barcoding!
I was wondering if anyone knew what printers work well with Service desk plus barcoding feature under Asset management? I am looking for a scanner and printer to do inventory for my company. Does anybody have any suggestions? Thank you!
Autotomatically Associate certain Requests with a Project
Hi, Could we get a feature that allows us to create a rule or some type of automation to automatically attach a request with a project. For example, if we have an OS Upgrade project and wish to track the progress through the number of upgrade tickets/requests, these would automatically be associated with the Project. Thank you
MS15-118: newly detect as missing but not!
Hi we use remote desktop to manage patches. Today 22 Dec 2016 I found for my servers following patch Security Update for Microsoft .NET Framework 4.6 on Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2 (KB3098785) as missing while still yesterday all scan not showed it. I tried to install manually and off course Windows said that it didn't need it. Maybe DB is incorrect
Requesters can close a request via automated close link?
v 9.2(9236) link on forum(SDF-29859).
How many categroies-subcategroies and items can i create
Hi, How many categories-subcategories and items can i create? Best Regards, Hani M. Nasif Systems Engineer Mobile : +966 550184521 Email : hnasif@trust-arabia.com www.trust-arabia.com
ADselfservice Plus not show correct value of Password Expiry Date when fine grained password set on DC.
ADselfservice Plus not show correct value of Password Expiry Date when fine grained password set on DC. Build Number : 5320 Not correct > Password Expiry Date show as never expire Correct > Password Expiry Date = password last set date + maximum password age set on fine grain password.
Strange behavior of access rights in Change Module
Hello. We have got some strange problem. When I assign to a regular user a ChangeRequester role (or Reviewer or both) he can't access the change request details page. When he clicks the URL the pages shows "You are not authorized to view change module and details". Change module roles and rights are by default - I didn't change anything.
[SOLVED] Fech Rules Device from Fortigate SSH
Hello, Im trying to fetch device rules for a Frotigate unit, but I cant seem toi be able to do it from SSH. I always get port not available, I can connect from server with putty with no problems. Any ideas? Thanks!
Next Page