FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox.
Hi, I have implemented your service desk plus trial solution, but have experienced problems regarding email configuration. The username and password are correct, I was able to log into OWA with it, and the emails are being received but the application just can not authenticate with Exchange (Exchange Server 2010) properly. I followed the link bellow and checked out everyтhing that can possibly be problematic. http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html On a exchange
Description parameter on Notifications
Hi to all, we have experienced, in one of our installations, some problems with notificacions. If we include $Description field in any of notification with others parameters like $requestername, $Requestlink, message only shows $Description field. The others fields are missing in notification and SDP only send $Description. Could you tell us any solution for this issue? Thanks in advance Installations details: W2012 Server SQL 2012 SDP 9236
High Postgres CPU usage
Today I have some queries (same query) that takes very long to finish (30+ minutes), which causes high CPU load. Can someone explain what the query exactly does and why or how it was initiated? SELECT DISTINCT "RESOURCEID","RESOURCENAME","RESOURCEDESC","DOMAINNAME","IPADDRESS","UDF_LONG1","UDF_LONG2","UDF_LONG3","UDF_LONG4","UDF_CHAR1","UDF_CHAR2","UDF_CHAR3","UDF_CHAR4","UDF_CHAR5","UDF_CHAR6","UDF_CHAR7","UDF_CHAR8","UDF_CHAR9","UDF_SCHAR1","UDF_SCHAR2","UDF_SCHAR3","UDF_DATE1","UDF_DATE2","UDF_DATE3","UDF_DATE4","UDF_FILE1","UDF_FILE2","UDF_FILE3","UDF_FILE4","DEPT","LOCATION","RESOURCEURL","OSID","OPERATINGSYSTEM","ICON"
How-to Import Groups from AD
Hi PMP Team, We are really liking some of the core features of the tool such as password reset and RDP auto-logon. When trying to import AD Groups, PMP appears to import only the users. When trying to import just a single group, PMP appears to import ALL of the users. Please advise. Thanks Cris
MSP License in Standard Trial irreversible?
Hi everyone, yesterday I downloaded the Standard PMP Trial and tried to upgrade the License to a 10-Admin Enterprise. But it failed saying that "MSP Licenses are irreversible". I am totally sure I downloaded the Non-MSP from two different sources on manageengines website. The MD5Sum of the Binary is: 91259abd3e905ca842c488632593aab3 After Installation I can see a "Organizations" Button under "Admin". Could it be that the MSP Binary was uploaded as Standard Trial? Or am I missing something? Thanks
Monitoring service
Hello, I have software running as a service on my Avaya server that creates call monitoring reports. How can I monitor it as it fails sometimes. Could you send me link how to monitor Windows Services please? Many thanks!
SLA for the re-open tickets is not working right
Dears,Could you help me in the below issue;- if we have resolved ticket and before the ticket get closed by system the requester has re-open the ticket and the ticket become due even if the ticket have a few hours. - second case if the ticket closed and the requester has re-open the ticket the new SLA is less than SLA that should given while re-open the ticket......could you help me to know the reason and the solution to fix this problem. Thanks in advance
How do European time, 24h in SDP?
Single Sign On without importing all users
Hello, We are an auxiliary organization on a college campus and are using SDP for our organizations help desk. We have Active Directory Authentication enabled and working, but would like to also use pass through authentication, however, it seems this feature requires a full AD user import. We only setup login accounts for our employees and not the entire campus community and do not want all AD users to have access to our help desk. Is it possible to enable SSO without doing a full AD scan of users?
Rest api to manage an IP group
Hello, I found the api to create and delete an IP group but not sure how to use it properly: POST http://<server>/api/json/nfaipgroup/addIPGroup? POST http://<server>/api/json/nfaipgroup/deleteIPGroup? Could you please give me documentation for the API to manage an IPGroup? Which field do we need for the request? And it would be nice if you can provide me an exemple. Thanks in advance. Regards, Viet For more info: I'm using Netflow Ananlyzer build 12200
SLA Query
Hi Is there any query available in order to calculate number of SLA violations per month, year and quarter? I am using MSSQL and version 9. Thank you.
SLA Problem
We have an issue regarding escalation timing as we created a SLA that should escalate the ticket after 30 minutes+1, although the ticket is escalated some times before the 30 minutes and sometimes its marked as SLA violation but not escalated . Thanks
Desktop Central Support Issue
Hi, I think Desktop Central is having some support issue. I need technical support but I have tried toll free number +1 888 720 9500. It is not working. I have tried Live Chat option it is also not working. Thanks Ayub Shaikh Mo.09326782658
urgancy
In the reports tab, how to add more columns in the "Available Columns"?
SQL Version 2016
Hello team, Does ADSELFSERVICE supports SQL 2014 & 2016? If so, can you please attach the steps to follow the a newly fresh installation and a possible migration from posgres to MSSQL 2014/2016. Thanks.
Projects: add members by group
We would like to add members to a project by group. This would be the same group used for requests.
O365 Manager Plus 4012 released!
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4012. This update features a new report, business hours support, and new filtering options. Features: Business hours filters: Now view important events based on business hours or non-business hours through filters. Last Mail Received (new report): Shows the date and time of the last mail received by distribution lists and mail-enabled security groups. Enhancement: New report filtering options: The following
One Technician being automatically assigned tickets
Hi, One of our technicians is randomly assigned incoming tickets. This does not happen all the time but when it does, it's only to this one user. When we check the ticket history, there is no indication of it being assigned. Has anybody else seen this issue? We've confirmed no business rules are auto-assigning tickets and none of our request templates list this Technician as the default recipient. As another piece of possibly useful information, this Technician is the first alphabetically in our
Dashboard isn't working after update
Hi, there is some problem with Dashboard after upgrading to the latest version of SDP. It's just doesn't load. Looks like that:
SQL Query List Open Incidents for all Techs
Trying tog et a query to count how many tickets each tech has open. Can anyone assist with this?
How can I change the price of a product?
Folks, I'm trying to change the price of a product. 1. I go to Product, and look up the product. 2. I go to the produce and open it via the link, which then shows the Asset Management - Product> Product List with my product in the Product Details. 3. I <click> on the Vendors tab and, since I only have the product associated with one Vendor. I see the vendor and the product price. 4. If I <click> on the edit button on the product, the Product Details are populated above. 5. I then change the Price
Desktop Central menu
Hi, I'm trying to give my technicians the menu for desktopcentral within servicedesk. I have the systems both setup and connected to each other. I have enabled the settings and users can jump to desktopcentral etc. I have enabled them to have access to it in servicedesk and checked and this works ok. However it does not display for any of these technicians. I've followed the guide here - https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/ui_integration_with_servicedesk_plus.html?sdpi
desktop central enterprise edition
Hi Support, I have one scenario and I need to know can Desktop central do that or not? I have desktop central enterprise edition and I have many branches(like Riyadh, Dammam) when I need to deploy software to PCs at Dammam not need to go to Riyadh repository can DC do that? Best Regards, Hani M. Nasif Systems Engineer Mobile : +966 550184521 Email : hnasif@trust-arabia.com www.trust-arabia.com
Threshold Details
What is the purpose of errors and discards? How much threshold value and rearm value should i put?
Newsletter de Diciembre
Ya está disponible el Newsletter de Diciembre! Conoce todas las novedades que tenemos este mes y recuerda inscribirte aquí para recibirlos mensualmente en tu buzón de correo
Self-help PORTAL
Hi there, we're using SPD+, but most of our users prefer to use email for request. And I think it's because, self service portal is too difficult for them. They can't understand what they must do to create a request in SD. It would be better, when they have an ability to self-help with their request, ex. User login to SD Portal index page welcomes him and ask a question - You have a problem or some thing different 2 buttons Incedent\Problem and Request If Incedent Portal offers small servey like
ServiceDesk Plus 9228 Released
Dear Users,
SDP 9228 has been released and can be downloaded from the URL below,
https://www.manageengine.com/products/service-desk/service-packs.html New features in 9228: SDF-63023: Service Catalog can now be obtained as an Add-on for Standard edition. SDF-63419, SD-61445: Field and Form Rules Enhancements: Ability to copy rules to multiple templates Action to add/remove options from the Pick List field through UI (except Site & Group fields) Action to set values for fields through UI Action
OpManager SNMP, string name instead of integer value?
Hi All Is it possible to have the status of an SNMP poll display a text string instead of a numerical RAW value? I'm trying to read the status of all the disks in an Dell EqualLogic array. Using the MIB browser, the result of the GET request is: eqlDiskStatus.1.472441240.1:-->on-line(1) When I add the OID to a custom template, the status lists the number 1 as the last polled value. Even though I know 1 means online, it would be nice to have OpManager show "on-line" as well so that it is clear that
NTServiceMonitor giving false positive if access denied
Hi, It seems that a "Windows Service Monitor" gives green check mark status when access is denied due to invalid credentials or insufficient permissions. I can reproduce the issue at several customers. Could you please check the issue internally? Regards, AJ
Select asset in request
Hello guys, When you create a ticket SDP automatically suggests the hardware assigned to the user. However, it is possible to select any other asset or component (as it should). But in the "Select Assets" screen, can u make a search texbox available please so we can search in the assets by asset name or serial number, product type, product name, etc... With regards, Insectiside
Errors rate for Interface
Dear support, i have added two devices to OpManager and receive for both devices the following message: Errors rate for Interface 'eth_cf52235' is 10.734%, threshold value for this monitor is 1%. - What means this message and how can i change the threshold? - Which is a default value for the threshold? Thank you in advance and best regards, Niklas
VPN & Compliance Issue
Dear Support , I have WatchGuard Firewall And i Configure Log server in it on port 1514 but VPN Dashboard no data Available & Compliance Dashboard no Data Available Firewall analyzer Supported For VPN Site to Site
Unable to Start Firewall Analyzer
Dear Concerns, I am using firewall analyzer 7.2 on windows 2008 R2 64bit but recently my server got restarted multiple times due to power supply issue and after that firewall analyzer service unable to start and shown the below error in wrapper file. Kindly check and guide the troubleshooting steps to restore it. STATUS | wrapper | 2016/12/05 11:41:28 | --> Wrapper Started as Service STATUS | wrapper | 2016/12/05 11:41:28 | Java Service Wrapper Standard Edition 64-bit 3.5.11 STATUS | wrapper |
User management tools
So is there a way to manage a user's account beyond activate/deactivate? Can I see a confirmation of "confirmation" or be able to send a new confirmation email or confirm user without email? This would be helpful. Thanks David
Lock Closed Tickets
Hello, Is there a way to make a ticket un-editable once it has been closed? Ideally requiring the technician to re-open the ticket to make updates or changes, and in a perfect world - notifying the requester of the changes. Thanks, James
Implement Policies
I created a profile to implement a policies on the device, The policies was successfully applied on the first device that I associated with the profile. But when used the profile again to implement a policies with another device it was not successfully applied. What is the problem of this? Hope you can answer my queries. Thanks
SoM Policy - List synced from AD icorrect
I'm currently running into an issue where the list of computers showing under SoM Policy is displaying computers that have been removed from AD for awhile. When I go to SoM Policy->AD Sync Settings I do have the following settings: I will note that originally this was not enabled. However, after enabling it and doing both "Sync All" and "Sync Only Modified" neither is purging the computers no longer in AD. A couple other things of note: We purchased DesktopCentral last December and the SoM policy
Can I block windows 10 apps with DC?
Hello. Is possible block the apps downloaded form windows store with Desktop Central, only for windows 10 clients. Thank you. Wilson C.
File Inventory Scan
I have configured the File Inventory scan to determine what files exist on our PCs. Are there any reports that include more details on files and their locations, a break down of each file type, etc. ?
Update 92118 to 100003
Hi ALL! I have current build 92118 and trying update it to 100003 I have error: This build 10.0.3 is currently not compatibe for your network - http://joxi.ru/8An0vjOcaq1ZmO.png But https://www.manageengine.com/products/desktop-central/service-packs.html says: Migrate from Build 92006, 92021, ......, 92023 to Build 100003 How to update to 100003 ? http://odarchuk.com
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